• Virtualized Environment Retirement

    iamanadmin
    iamanadmin
    Hello, I have the following hosts that need protection. With the upcoming retirement of Sophos for Virtual Environments ( https://support.sophos.com/support/s/article/KB-000034795?language=en_US ), what Sophos product should I install on these? Or are…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Higher RAM usage by Sophos Endpoint

    Bennett Thomas
    Bennett Thomas
    Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • How to auto deploy Sophos Server Protection on AWS instances

    Carol Jenkins
    Carol Jenkins
    Hello Sophos community, I have recently migrated some of my business applications to Amazon Web Services (AWS) instances and I am looking to deploy Sophos Server Protection to these instances. However, I have a large number of instances and manually…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Getting Microsoft Security Client event ID 5000 with Endpoint Intercept X installed on it.

    Jim Boettger
    Jim Boettger
    In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Undetected Malware

    Dennis Wauer
    Dennis Wauer
    Hi there, If I want open a image file, then there is a suspect app - maybe malware? Undetected atm?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint slow down internet speed 2.0

    Younes el Ghazaoui
    Younes el Ghazaoui
    This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos System Protection Service restarted/stopped loop" - Windows Update

    MysteriousDT
    MysteriousDT
    Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • modernweb.offloading.enabled = 1 not set

    Sascha Marco Börtzler
    Sascha Marco Börtzler
    Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Windows Defender and Threat Protection running with Sophos

    Fabio Paciullo
    Fabio Paciullo
    Hello, We install Sophos Endpoint Agent on Windows 10 computers and see the recommendation that it is not necessary to disable Windows Defender because Sophos does it itself. But looking in the Windows Task Manager, I see Windows Defender and Threat…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Connect Client autoupdate

    LUCA ALBERTI
    LUCA ALBERTI
    Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to tons of users for remote working. We have to manually upgrade Sophos Connect client to the new version due to security reasons which is quite hectic…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos running away and consuming all RAM on Server

    Mike Administrator
    Mike Administrator
    Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • OS Compatibility

    Jafinbright Selvan
    Jafinbright Selvan
    Hi All, Does Sophos agent supports IOT devices ? For ex. Can we install or create a custom Sophos agent to install in Windows Embedded Platform devices ?
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Migrate from End Point and Server Protection to Intercept X Advanced

    Ana Matos
    Ana Matos
    Hi. I'm new to Sophos but it has been used in the company I work for for a few years now. I'm looking at the requirements to migrate from Endpoint and Server Protection for virtualized environments managed by Enterprise Console due to EOL to Intercept…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos CRT

    Anishkumar C
    Anishkumar C
    We are planning to deploy Sophos CIXA in our customer environment. before that we need to remove Customer's existing EPS - Palo alto cortex. Sophos CRT support to remove competitor (Palo alto cortex)?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Intercept X Registry Keys

    Jakub Sliwinski
    Jakub Sliwinski
    What are the registry keys I can use to verify my sophos is enabled and up to date? (Winodws 11)
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Prevent Changing Desktop Background in Windows

    Anishkumar C
    Anishkumar C
    Need to lock down the desktop wallpaper on computers to stop users from changing it? Is there any option or possibilities to Prevent Changing Desktop Background in Windows from Sophos EPS.
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Protection Causes widespread system slowdown in windows 10 and 11

    Dennis Marinos
    Dennis Marinos
    I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Jamf School and Sophos

    logan lotcar
    logan lotcar
    Has anyone deployed Sophos Endpoint to Mac devices using Jamf School, specifically? During my deployment call, the only thing Sophos had was for Jamf Pro, which is a different animal than Jamf School. The person working with me was phenomenal and tried…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • NTP slowing down machines

    Ely Farazmand
    Ely Farazmand
    We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X in Citrix VDI

    Rho82
    Rho82
    We have performance issue with Citrix Intercept installed on VDI Citrix desktops. When the users open files (office, pdf, etc...) I see Sophos file scanner that use 60 and more cpu every time (I know that Sophos have to do the scan of the file...).…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • How do I achieve optimal fluency on Sophos Endpoint?

    Leung233 User
    Leung233 User
    I am an IT administrator and we have found that since sophos products have been used on our computers, the performance has been seriously affected. How can we make it more smooth? Will the real-time Scan customization be added? Let's control the scanning…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint offline activation

    MarineTile546
    MarineTile546
    Hi there, I have an environment of 4 offline Windows 10 computers. I would like to put Sophos on all of them. Is there a way to activate Sophos offline? I will have one online machine as well, could I use the online machine to manually pull updates…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Endpoint Using Too Much Resource

    Onur Akçay
    Onur Akçay
    Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Huge folder sophos\endpoint defense\data\event journals\sophosED

    LHerzog
    LHerzog
    Checking disk space consumers on our windows servers we see that Sophos folder is huge on them: %programdata%\sophos\endpoint defense\data\event journals\sophosED Some of the subfolders contain tenthousands of files (e.g. Dns or FileBinaryChanges…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Word 365 crashes

    fbettenw
    fbettenw
    Hello, since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262. Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
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