• W10 to W11 inplace auto upgrade blocked

    Thomas_LSW
    Thomas_LSW
    Hi, If I want to install the inplace auto upgrade from W10 to W11, it is blocked by Sophos without any notification. If I stop the HitmanPro.Alert service, the upgrade works. My invocation is as follows: setup.exe /auto upgrade /priority normal /noreboot…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests

    Russell Admin
    Russell Admin
    Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • In the Server Tab I have 4 servers listed as Unmanaged, all of them are no longer in the AD or used by us. How do I remove them?

    Shawn Adams
    Shawn Adams
    All 4 are either Old Servers we removed from the active list in central after uninstalling Sophos and turning them off for good or Servers where we never installed Sophos to begin with. All of them are no longer listed in our active directory and no longer…
    • Answered
    • 10 months ago
    • Sophos Central
    • Discussions
  • tcpip.sys blue screen

    Kent_166
    Kent_166
    Hi all, I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. I've found this article but…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Utilizing Intercept X on Windows 7

    Fox Medo
    Fox Medo
    We are facing a situation where we need to use Intercept X with Windows 7. The challenge is that the client cannot upgrade the system due to incompatibility with certain medical instruments. We are considering using Intercept X as an antivirus solution…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Disk SSD SATA 100% with Intecept X

    Andres Ulloa
    Andres Ulloa
    Dear All: Along with saying hello and hoping that you have enjoyed a nice end-of-year holiday with your families, write to ask them the following: Our company has Sophos Intercept 100%. Strangely it is not just the Sophos processes that take the disk…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • CPU usage by Sophos.

    P patton
    P patton
    In a fairly new windows laptop, we had to install Sophos in our company laptop. This made the laptop extremely slow and hard to use. All of my coworkers have also been facing similar issues. Sophos uses around 90-100% of the CPU. what should I do…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Seeking Advice: Ransomware Attack and Solutions for Legacy Systems

    Fox Medo
    Fox Medo
    I am reaching out for guidance on a critical issue one of our clients is currently facing. They have fallen victim to a ransomware attack, specifically impacted by the 'Hhuy virus' from the STOP/DJVU ransomware family, identifiable by the '.HHUY' extension…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • problems installing sophos endpoint, Error: No reachable update service locations

    oscar parra
    oscar parra
    problems installing sophos endpoint, Error: No reachable update service locations , The log generates the following: 2023-12-19T15:28:54.2670382Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: …
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • sophos endpoint defense services taking high memory utilization(500-600)

    Sophos User6749
    Sophos User6749
    Why this services taking so much memory utilization and how we can reduce it can anyone suggest ,due to which system getting slow
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • MacOS Sonoma 14.0 slowness, CPU loading and battery depletion

    Jaap Hoetmer
    Jaap Hoetmer
    We've started to use Sophos Intercept X on Macbooks. Since Sophos has been running on our Macbooks, I've noticed that the computer regularly becomes sluggish and sometimes unresponsive. What's more, in mobile mode, the battery only lasts for an hour…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • server protection

    satyabrata bastia
    satyabrata bastia
    Hi, we are using Sophos End point for laptop and desktop now we need server protection same endpoint we have to use for server protection or any other application for server.
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • About Threat Graphs

    Alparslan Bolat
    Alparslan Bolat
    Hi there, What does what is found on the Threat Graphs mean? what should I do as a solution?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • 2023.1.3.5 BETA

    Brian Loska
    Brian Loska
    When installing core agent 2023.1.3.5, some devices show 2023.1.3.5 BETA and some show 2023.1.3.5 versions. Why is there two versions? When did the version change? Updating does not change it to 2023.1.3.5 BETA version to 2023.1.3.5.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • High CPU Usage - SEDService.exe offline

    Mori Bir
    Mori Bir
    Hi, I have an annoying problem with the Sophos Endpoint Agent. When I am connected to the internet everything is fine. However, when I unplug the cable and am offline, the load on SEDService.exe goes way up. I have now noticed that under C:\ProgramData…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Frequent disconnections in a cluster environment

    itguy318
    itguy318
    We run our VM's in a hyper-v cluster environment. We have followed our vendor and Sophos recommendation and have disabled the following files and folders to exclude from real time and scheduled scanning - https://support.sophos.com/support/s/article/KB…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • [DE,EN] Über RDP redirectetes Laufwerk exclude, RDP redirected drive exclude

    Colin Frehner
    Colin Frehner
    [DE] Hallo zusammen Heute schilderte mir ein Kunde das Problem, dass beim Versuch, eine CD in seiner Remotedesktop Session mittels Windows (drag and drop) zu brennen der Vorgang abbricht und die CD somit unbrauchbar macht bis man sie neu formatiert…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos endpoint using high cpu when updating windows

    Tri Nguyen2
    Tri Nguyen2
    Hi sophos team. I have an issue with sophos endpoint. The computer is so lagged when updating windows. Sophos endpoint defense software and sophos file scanner took over 50% cpu, do we have settings to bypass scanning update from window. The endpoint…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Update Server Clients proxy address

    Scoutt
    Scoutt
    We currently installing our server clients to go out a proxy address by command line. We are upgrading our proxies and that means a new name. Is it possible to update the pointer for "--proxyaddress" to point to the new proxies without uninstalling and…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos clean stopped

    Jose Gonzales Ramos
    Jose Gonzales Ramos
    we have this problem, we already reinstall agent, reboot, there is no other security solution
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • While Restoring a VM Server with Sophos on it, Are there any pre requisites from Sophos Endpoint perspective ?

    blueskies
    blueskies
    We have issues with Certain Servers which were restored due to some issue, However after restoring the VM from Previous Backup the Sophos has corrupted. When we restore a VM wrt Sophos do we have some pre requisites wrt Sophos? Like disable Tamper etc…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Trigger a Message using Sophos Endpoint

    blueskies
    blueskies
    Due to a requirement of devices not on Asset inventory need to broadcast a message to ENDPOINT users who are using the systems. Is there a way to trigger such a custom message?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Intercept X not being recognized as primary AV - Win Defender not in passive mode.

    Stuart James
    Stuart James
    In Server 2022, it looks like Windows Defender is not recognising that Sophos Endpoint is installed. AMRunningMode should be reporting SxS Passive Mode I've checked this on multiple servers and all report the same. Sophos is fully up-to-date, all…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Cómo encontrar rangos de direcciones IP utilizados por Amazon

    Vicente Millan
    Vicente Millan
    tengo un ambiente de produccion en aws y he permitido cuanta urls me dice el manual de sopho para actualizar los agente pero no se me actualizan debe permitir todo el trafico https para que actualicen pero mis politicas internas por el tipo de negocio…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Endpoint Defence Software High RAM Usage

    Nancy Ngulube
    Nancy Ngulube
    We have deployed Sophos in our organization (on a 100+ plus) devices and we keep getting the same complaint of poor device performance. After investigation we have noticed that Sophos is using up a lot of RAM on client devices. I have noticed their…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
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