Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Purpose If you have not traversed the XDR journals, please review…

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

Is there any known issues with customers that have Sophos currently installed and running on mac computers that are trying to install Jamf Protect alongside it for additional protection? Sophos seems to be causing issues of not allowing the system extension…

Hi We have a number of Macbooks running macOS Monterey 12.5 that have the following services stopped: sophos network extension and sophosscand Can you advise a fix please?

We've been using Sophos with our macos fleet and have lately realized the network extension seems to be crashing a lot on macos monterey devices , and it'll bring the whole network stack with it. Anyone else observing similar behaviour? Any recommendations…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Purpose This query is designed to give you a "Total Report" of…

Is the current Sophos Installer for mac OS on the Sophos Central backward compatible with macOS Big Sur 11.4? Our devices with macOS Monterey were installed without issues but when we tried using the same installer to our Macbook that's running on macOS…

Hi all, I updated our virtual test-UTM to the latest V9.711 and tried the new Sophos Connect client on macOS because we have a few customers with Macs. When importing the config-file (.ovpn) from the user-portal I get this error (my translation):…

Ever since I upgraded to Big Sur, I've noticed that Sophos has begun to interfere dramatically whenever I run Jest tests. CPU usage for Sophos spikes to around 400% when running even a modest Jest test program, with 71 tests currently taking 98.6 seconds…

Hello I m getting a notification appear to allow Sophos endpoint Ui Server. Despite having configuration profiles configured as per below https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how.. The install…

Hi - I just upgraded to Max OS Monterey and notice that dictation does not work at all in anything - none of the Mac apps, not MS office apps, etc. This happened a few years ago with another Mac OS upgrade back then. Dictation settings look normal and…

Is there a list of device management settings for Mac that are supported by Sophos? If there's a link to the complete list of what Sophos can currently monitor, enforce and notify on, that would be very helpful. I know that Sophos supports testing for…

Hi I have been looking for a way to somehow centralize macbook management in my company without getting into Apple Business Manager or Jamf. All I need so far is be able to do the following: 1. Centralized directory configuration 2. Mass app deployment…

Sophos do provide an official Uninstall/Remove tool for uninstalling Sophos EndPoint on a Mac. This used to work fine on Macs but with macOS Big Sur (and Monterey) Apple have again moved the goal posts and this results in the System Extensions being…

Hello, First of all, where are the Sophos Anti-Virus threads in this forum ? I do not know where to post this. Sorry about this. Then, I hope someone will answer that issue before I delete that program; I saw many others had the problem and never found…

Hi, I'm a bit disappointed because Sophos support just don't reply at all. But the fact is you can pay and invite users, or try to deploy the endpoint protection and think you are protected. But you may not be at all. My issue with the MDM is I…

Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the…

Hey guys, Sophos Endpoint slows down the system update tremendously, can you observe the same? Do you have a solution for this? Big Sur 11.3 or 11.3.1 to 11.4 / Sophos Endpoint 10.0.4 or 10.1.0 / same results. Deleting Sophos speeds up the system update…

Hi, We have had about 100 Macs on either 10.14 or 10.15 running 10.0.4 of Sophos Endpoint suddenly flag at the same time at 10:37am local time, investigation has shown that the kernel extensions on themare all showing as Not Loaded We have a…

Hi. I posted the following in another, inappropriate, discussion group earlier so am repeating here in what looks like the right place. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and…

Is there another version of SOPHOS I can install on my Mac OSX 10.9.5? When I purchased the home edition tonight, I wish they would have required my OS compatibility before buying. Thanks!