My company is SOC 2 compliant and working towards PCI compliance. Can we use sophos cloud as our AV solution? Is the sophos cloud PCI compliant? Thanks

Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…

On some mac clients we get several times a day a malware message. In the cloud we get the message "Malware not cleaned up: 'DocDl-BBS' at '/'". But when i open the quarantine manager on the client, there is no malware. When i scan (full) the client…

Hi, Im hoping someone maybe able to help with this puzzling situation. We have a Mac Mini running OSX Yosemite 10.10.5. For the last two days the Mac has randomly rebooted. We have put this down to Sophos. Nothing else has changed. The Console reports…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Ok so at some point I found out how to enable legacy filevault on my mac for my primary account and did so. Eventually (not immediately) I started having problems logging in with the screen freezing to the point that I reinstalled mac. Last week I finally…

Caveat: I am a non-geek civilian Mac user, so you need patience with me - I have a MBP late 2013 running Yosemite OSX 10.10.5. it replaced a MBP 2008 (snow leopard) that had been backed up via Time Machine to an external HD. WIth the new MBP, i divided…

I have a 2015 MBP, running 10.11.3. I am trying to install the 9.4.2 version of Sophos AV on it. Just after I authenticate the install, it always errors out thusly : Thinking it might have been a bad download, I re-downloaded the installer and tried…

Hello - We currently have a Windows based Sophos Enterprise Console and we are updating and maintaining mac clients via our policy so the files are located in <servername>\SophosUpdate\CIDs\S000\ESCOSX Is there a way to create a pre-configured Mac…

Hi, I have recently installed a Sophos Safeguard Enterprise server and have configured some policies. I am testing out File Encryption policies on a Mac laptop prior to rolling them out. I set-up a policy to encrypt all files in the users 'Documents…

Hi, I've noticed that the Sophos updater downloads updates using HTTP. Specifically, the configuration in "/Library/Sophos Anti-Virus/sau.plist" lists " http://dci.sophosupd.com/osxhe" as the update URL. This apparently cannot be changed to HTTPS…

When installing Sophos Antivirus using command line, I get this error: Jan 12 10:03:51 minidefrancois Sophos Bootstrap[15702]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1…

I've been using Sophos on my MacBook Air 2013 for over a year. Today I inserted an 8 gb USB drive and a threat came up. I went to the quarantine manager, cleaned up the threat and now EVERYTHING has disappeared from my drive. HELP! What should I do now…

Quarantine Manager detects a threat on my iMac: Troj/Java-CM, (which affects Windows OS). Location is: /Users/bradconfer/Documents/Mercury C Archive/G4HD BatGyrl A.dmg G4HD BatGyrlA.dmg is a disc image of a hard drive partition (hopefully bootable if…

I just made two new installers using both the 9.2.8 binaries and the 9.4.1 binaries. In both cases these join our Enterprise console properly and download policies. but, they also trigger a full download of the product again on the first update (150MB…

Using Sophos 9.28. Some Macs are experiencing repeated error messages in the log files that have blown the logs to over 2000 pages. ------------------------------------------------------------ Nov 17 09:23:02 c60031147 SophosUIServer[649]: Backtrace…

Our IT shop uses the Pulse Secure ESAP 2.8.8 software, which runs a "host checker" to verify anti-virus software on a user's home computer. SAV for Mac version 9.x is on the supported software list available here: https://www.pulsesecure.net/techpubs…

I can get Sophos to install ok on OS X, but it never reports back to the Enterprise Console at all. It installs and updates itself to 9.2.8 but it's record imported from AD stays blank. It even says Unknown for the OS. I've tried using scutil and making…

Hello, November 9, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore the new iPhone from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats…

Hello, November 4, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats: 0 Issues: 1 And…

MacBook OS 10.10.5 Sophos 9.4 Threat detection engine 3.61.0 Threat data 5.20

I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network…