Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

Is there any known issues with customers that have Sophos currently installed and running on mac computers that are trying to install Jamf Protect alongside it for additional protection? Sophos seems to be causing issues of not allowing the system extension…

Hi all - Just a reminder that EOL for SafeGuard is rapidly approaching (July 2023) BUT Sophos have already declared that Ventura will not be compatible with SafeGuard. So if your Apple Mac devices are unmanaged/or you don't control updates - users should…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Purpose The Great Karl_Ackerman put this query together to provide…

Hi, I am using Sophos Home 10.3.8 on a MacBook Pro running Big Sur 11.6.8, the most current version of each I believe. Yesterday the Sophos badge spontaneously turned orange and said PUA protection was disabled. When I click Enable on my desktop, the…

Hello there, I am having a problem on my MacBook with 12.2.1. Suddenly SOPHOS gives me an alert and does not allow me to log into my account any more: the CREATE ACCOUNT is disabled. I have uninstalled and installed the HOMOS HOME software several…

Is there a list of device management settings for Mac that are supported by Sophos? If there's a link to the complete list of what Sophos can currently monitor, enforce and notify on, that would be very helpful. I know that Sophos supports testing for…

Sophos do provide an official Uninstall/Remove tool for uninstalling Sophos EndPoint on a Mac. This used to work fine on Macs but with macOS Big Sur (and Monterey) Apple have again moved the goal posts and this results in the System Extensions being…

Hi, We have had about 100 Macs on either 10.14 or 10.15 running 10.0.4 of Sophos Endpoint suddenly flag at the same time at 10:37am local time, investigation has shown that the kernel extensions on themare all showing as Not Loaded We have a…

I know this has been asked previously, but it's no longer a live thread. Starting about a month ago I've noticed major resource concerns when Endpoint and File Stream are running simultaneously. This is enough of an issue that it causes my computer (mac…

Hi. I posted the following in another, inappropriate, discussion group earlier so am repeating here in what looks like the right place. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and…

Hi. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and login to my Window workstation using Microsoft Remote Desktop 10.6.6 (1883). What happen next is a super slow connection to the work…

Hi. I try to install Sophos on mac (os version is Big Sur 11.3). I encounter 'Action Required' alert. Even though I push the "Open Security & Privacy" button, I couldn't find "Allow" button, I've already granted Full Disc access permission. What…

Hello, Safeguard Fileserver Encryption Agent does not and will not* support Apple MACs with BigSur with M1 ARM chip. Is this or if not yet, will it be supported by Sophos Central module / with Intercept-X client? When? Currently this lack of funtionality…

How can we scan our MACs manually for this recently discovered malware with Sophos Central without logging in on the machines? Intercept-X is installed. Is this already detected automatically?

I had a client who needed help with a Mac that was running Catalina, they were receiving constant notifications to finish installation. I had a sophos technician call them to assist with the installation. Somehow the technician decided to install Sophos…

• What feature is impacted? ◦ Network access including internet stop working on the client machine as soon as both our iBoss content filter and sophos AV are both installed and the ""SophosWebNetworkExtension" Would Like to Add Proxy Configurations" is…

2 of our Mac OS endpoints are showing the same high severity alert. Both of these were installed by the end-user using an installer and instructions that we provided for them. I'm wondering if they failed to give Sophos the correct security permissions…

Nach Update der Mac Clients auf Big Sur (Mac OS 11) ist keine VPN Verbindung mehr möglich. In einem Support Dokument von Apple steht: Ab iOS 14 und macOS Big Sur unterstützt IPsec HMAC-SHA-256 mit L2TP VPN. Um sicherzustellen, dass VPN-Client-Geräte…

Hello all, I've been running BIg Sur with the Sophos Endpoint Protection software for about two weeks now, and I'm noticing some intermittent issues. I am NOT certain that the Sophos client has anything to do with it. Symptoms * Sudden bouts…

It seems that there is some evidence that TimeMachine Backups to NAS drives are disrupted by Intercept X EAP. Basically, if you uninstall Sophos, it works, and if you install it, it doesn't. Is seen by anyone else? Specifically it is a Western Digital…

Hi Sophos Support, I'm installing Sophos Endpoint for Mac OS Catalina but it start with error, I've followed the instruction and restarted computer but it still show error. Below services are not started: SophosCryptoGuard, SophosEventMonitor…

Still not resolved, despite my Sophos PPPC profile now being longer than all of the rest of my PPPC profiles put together. Can we please get a proper solution to this?