The MacOS Intercept X has some serious problems. (I'm running the latest EAP 10.3.0.) The last update to Big Sur 11.16.1 went well, but then my first login after the update took 45 minutes to get to the point that all of my apps were up. Ridiculously…

The discussion from 7 years ago no longer helps. The solution that was posted no longer exists. Any ideas what I can do? I have tried many things. Logged in as root, tried deleting from Keychain Acces, tried deleting in Terminal, tried finding the file…

Hi Im currently using MacOS 11.5.2 with Endpoint 10.1.4. Experiencing consistent CPU usage as much as 70% on the com.sophos.endpoint.networkextension process even though i have no apps open. In Sophos Central i have created a specific group for…

I have been fighting this for a little while. We have been growing so, we are trying to automate a lot of our installs using Datta RMM install jobs. We download the client-specific installer, upload it to Datto, and script it. We got the PC install working…

I just got around this morning to installing Intercept X on one of our web designers' MacBook Pro. Within a few minutes, she reported having issues with Sketch . The SophosCryptoGuardLegacy process would be pegged to 65+% CPU and Sketch would just hang…

Hi. I try to install Sophos on mac (os version is Big Sur 11.3). I encounter 'Action Required' alert. Even though I push the "Open Security & Privacy" button, I couldn't find "Allow" button, I've already granted Full Disc access permission. What…

Hey guys, we recently ran into an issue on MacOS Big Sur and within "system preferences" --> "Security & Privacy" --> "Privacy" --> "Files & Folders", possibly related to the presence of Intercept X for MacOS, as we don't see that strange behaviour…

Is there a download of SOPHOS for an older version Mac OSX 10.9.5? When you purchase the home edition for the first time, it might be a good idea to require the buyer to check his device's OS. Thanks! JW

I am new Sophos user. I want to make sure I am allowing all the necessary permissions in macOS 10.15 on installation of the Sophos installer. I allow the installer to run in System Preferences>Security and Privacy but am never prompted with a pop notification…

Hi All, On October 21, 2018, we released a policy update for Macs, which updated the strength of the updating password encryption. This has resulted in some Macs reporting Policy Non-Compliance: Updating, as the systems took in the new encryption. The…

Hi all, A bit of background information before you answer this survey... A long time ago... Personally, I have been using Sophos products since 1999. The time when Sophos cemented the deal for me was in 2000... like many companies at that time…

So I have a bunch of alerts on sophos central from devices that have been deleted, so when i click on the device it says that the device has been deleted, so I figured that maybe reinstalling endpoint on that device will somehow fix it, turns out it didn…

Hi, The situation: Sophos Central/Device Encryption/Macbooks laptops We've got a customer with a few macbooks encrypted. Two of them are constantly reporting in Sophos Central that " Recovery key for volume 293CBD7D-B3BC-62E7-8099-9C040A7KTC52 is…

Hello, In the Sophos Central console, if the device is encrypted under the Base Encryption Policy, what's the best way to uninstall Sophos on it? I have a Mac which needs uninstallation of Sophos Central endpoint, but is also encrypted by FileVault2…

Hello Team, I have deleted a Mac from the console. On the endpoint, I went and hit Update Now. The machine communicates fine, but it doesn't appear in the console. Why am I not able to see the machine despite it updating properly?

Hello, Am trying to identify if Sophos Central Device encryption is activated and if the device is encrypted on a Mac endpoint. Which background process or "piece of information on endpoint" will give me the info which says the Mac is encrypted. …

When a mac is prompted to encrypt the end user has a postpone button to click. Is there any way disable the postpone button? Can the postpone button have a deferral? Can you trigger the prompt on demand via a script? Thanks

I downloaded a 'download converter for safari' on my mac and it downloaded all this malware instead. Sophos caught some of it, but not all of it and I have been going around getting advice and doing what I can but I want to know how to make sure it's…

My (company-provided) Sophos flagged the Pirrit virus, and I did a 'remove'. What was odd, though, was the location: not in a mail attachment, where most viruses come in, but in a system Library directory: /Library/tetragynian/Contents/MacOS/tetragynian…

Hi I need to deploy SCE to approximately 120 Macs. Each machine is bound to an AD with all users with standard permissions. For this reason email deployment is obviously not an option. How is this best achieved? Thanks Paul

Currently I'm running Sophos Enterprise Console, managing over 300 Mac endpoints. I apply updated in a controlled test environment well before deploying to all computers. This is important to our business, as a few years ago, a faulty update crashed all…

Hi, I have experienced this issue when we were on the On Prem version of Sophos and see it occurring in SC as well, is there a fix for this? I see a potential issue here being, once we roll out the Central SAV Mac client to our users, then we will have…

Hi! I am new to this forum. When I ran Sophos Free ; I received the following messages Terry’s MacBook Air Manual cleanup required: 'Troj/PDFJs-ABG' at '/Volumes/time machine space/Backups.backupdb/Terry’s MacBook Air/2014-10-20-212626…

I just installed Sophos on my Mac Mini yesterday morning and preformed a full system scan. Kind of scary that it came up with 69 items, though most of them were virus emails inside a Time Machine backup for a user that's not accessed on a regular basis…

Hi, I'm running the free Sophos Anti-Virus for mac Home Editon (classic, not cloud) and for the last few days my machine has been unable to download updates. I've tried it on two of my Macs, one running OSx 10.10.5 and the other running OSx 10.11…