Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

H guys, wonder if anyone can help me, please? Is there an option with Sophos Mobile - under policies that I can turn off all the app notifications on an Apple iPhone so when using mobile data no apps can be updated etc? Any help would be greatly…

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hi, our customer is using SMC Advance as on-premise solution.This server should be removed. In future he wants to use the cloud solution. How can i migrate the devices from on-premise to cloud? Is there a migration tool for this projekt available…

Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…

Support, We would like to audit or generate a report that list all the profiles loaded on enrolled devices? I see there are reports for Certificates Expired or Certificate Expiring. There is also a report for app loaded. But I can’t seem to find a…

Hi, i've got an on premise SMC Server (8.1.3) and configured a Android enterprise managed domain scenario. (It works fine so far, beside the problem that registering devices only work with the self service protal - why would i use an enterprise management…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

Brauche ich bei Sophos mobile Control und android for work zwingend ein G-Suite Account. um apps installieren zu können? Ich bekomme immer die Fehlermeldung : Gerät hat ein Arbeitsprofil, aber das Google-Konto ist unbekannt. …

We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…

Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

trying to setup a wifi profile, i need to confirm ios Wifi profile for EAP TLS, when i attempt to save it, it errors and asks for a certificate, can anyone tell me where to upload to certificate as there are no upload options on the wifi profile config…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

haben wir unser Sophos Mobile Control komplett neu aufgebaut und verwenden nun nahezu ausschließlich Android Geräte explizit das Samsung Galaxy A5 (2017). Nun wollen wir über Android Enterprise im Google Play Store Work Apps genehmigen und einstellen…

We are thinking through the security implications of allowing users to install apps on their own devices, we see the hypothetical situation where a rogue app harvests our full address list, which includes SBSB-business contacts. Is it possible that we…

Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Hi all: I am trying to verify for a client that remote wipe of a Windows 10 managed device can be achieved. Thus far I am unable to accomplish. Task gets "accepted" "Started" "Notified" "Commands Sent" and then "Completely failed" with error description…

Hallo zusammen, wir versuchen unser Sophos Mobile Control Cluster auf die Version 7.1.4 zu updaten. Dabei erhalten wir einen Fehler bei der Migration. Datenbank: MS SQL Cluster / SQL Server 2014 Version 1200.5000 Server: Windows Server 2012 R2 Die…

I can't deploy apk from smc to andriod. Tasks Error description : A general error occurred Error code : -82