• We couldn't install these componentes: SDU, SFS64, SOPHOSCLEANM64, SAUXG

    Alteraxis User
    Alteraxis User
    Already re-install sophos using Sophos-Zap.exe but still getting same error 2023-03-24T06:40:59.6816391Z INFO : Running C:\\Users\\MOHDNA~1\\AppData\\Local\\Temp\\SophosSetup-323705243\\Setup.exe 2023-03-24T06:40:59.6826415Z INFO : IsWow64Process2…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Inaccurate Device Status

    Botsergeant
    Botsergeant
    Sophos Central was uninstalled completely from a device yesterday. Today, Sophos Central indicates the status of the device as follows: Isn't this a little misleading? The only thing accurate about the reported status is that it has been offline…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • vm bloccata

    Assistenza Metis
    Assistenza Metis
    08 mar 2023 07:44 Impossibile eseguire l’installazione di SED64,SSE64,SFS64,SHS,AMSI64,ESH64,NTP64,SAUXG: 80041f00,80041f00,80041f00,80041f00,80041f00,80041f00,80041f00,80041f00. b66b41e6-3ca2-04f2-1a97-d73a35e16dfd_2023-03-09-11-08-00.zip…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Mass deployment Sophos Central Client

    Ben Raben
    Ben Raben
    Hi, We want to deploy the Sophos Central Client on 30000 computers in a managed way and with as less as network wandwith as possible. So we want to deliver the Windows full client package to our computers as a first stage with our Enterpirise deployemt…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Network Trheat Protection installation failed

    Edwin Payan
    Edwin Payan
    The component is not installed, I already tried to uninstall and install again, restart the computer several times and nothing, the operating system is windows 10 SophosCloudInstaller_20230302_041225.log Fullscreen Sophos Network Threat…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Uninstall Sophos Endpoint Software on Windows 10 machine

    Christo L
    Christo L
    Eventually I want to remove Sophos from over 700 machines but I'll be happy if it works for just one test machine to start. 1) I have gone into Sophos Central and turned off tamper protection 2) In Sophs Central I have Manage Endpoint Software>No…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Failed to install Failed to install component(s): SDU, SFS64, SOPHOSCLEANM64, SAUXG: 8000ffff.

    Kevin Guo
    Kevin Guo
    System install failed when install server . below is log file. 2023-02-20T05:02:57.5698300Z INFO : Running C:\\Users\\ADMINI~1.TSE\\AppData\\Local\\Temp\\2\\SophosSetup-475400664\\Setup.exe 2023-02-20T05:02:57.5698300Z INFO : IsWow64Process2 not available…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Could not install these components: NTP32

    Fahim Foysal
    Fahim Foysal
    Was trying to uninstall Sophos and install Sophos again but then it was saying this. Below is the screenshot. Also attached the log file. Thanks in advance. SophosCloudInstaller_20230215_012807.txt
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • SophosUninstall.exe Switches

    Joe Rooney
    Joe Rooney
    Can anyone list the switches I can use for the uninstall file SophosUninstall.exe Thanks J.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Installer command-line options?

    Sophos User6514
    Sophos User6514
    I'm looking to deploy an installation of Sophos Central with the following components: Endpoint Protection, Intercept X Advanced with XDR. Currently, our command is SophosSetup.exe --products=antivirus,intercept --quiet but we need to install XDR (Intercept…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Installation Failure

    R2Dee2
    R2Dee2
    Hi All! I am needing some help getting the Sophos CloudInstaller to work on a few machines. Typically we use this installer on site and do no have any issues, however we now have a user in Mexico attempting the same setup and the installer fails. I wasn…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Installation failed W7/64

    Thomas_LSW
    Thomas_LSW
    Hello community, following Log after install of Sophos Endpoint - the W7/64 is completely patched ! The extended License is installed. 2022-12-29T09:43:24.9810716Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache 2022-12-29T09:43:24…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Lightweight Endpoint Protection installer package

    Gerardo Josic Rodriguez Paredes1
    Gerardo Josic Rodriguez Paredes1
    Hello everyone. I am about to deploy more than 1000 endpoints in my network through GPO, however in the tests that I perform the installation takes too long. The option "Choose components" does not give many details, that is not helping me. Is there a…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Unable to install Sophos agent. Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy

    Karl Watson
    Karl Watson
    Hi there We are attempting to install the Sophos on a workgroup desktop and have received the Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy error. Log: 2022-12-15T14:53:46.4321855Z INFO : Running…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • sophos endpoint agent cant install

    Security Administrator
    Security Administrator
    Sophos endpoint agent cant install after uninstallation.It shows tamper disabled for installation.There is no interface for tamper protection disable
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Uninstalling Sophos issue

    kusha khan
    kusha khan
    We are in the process of removing Sophos (we only used it for device encryption) from about 1000 computers. I ran into two devices so far that had apparently been deleted from Sophos Central by mistake https://tutuappx.com/ more than 90 days ago. Now…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • No Sophos Security products installed - Windows 11

    Int3g3r
    Int3g3r
    Hello I am trying to install Sophos Endpoint Client on a VM running Windows 11 (22H2 - 22621.525). I want to create a gold image. The installation completes without errors. After that the status says "No Sophos security products installed". See screenshots…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • uninstallation failed. failed to uninstall {component}

    BilalAmjad
    BilalAmjad
    uninstallation failed. failed to uninstall {component} Tried uninstall sophos agent for reinstall but no luck.Any workaround here you can advise. Thanks Regards
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • set up gold image to be deployed

    Sophos User1175
    Sophos User1175
    hi all, so i have come to sys preping my pc in preparation to capture then deploy it but obviously sophos endpoint you need to do a bit of prep work, normally i have done this in a script, in this how to https://support.sophos.com/support/s/article…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Setup won´t start properly

    Micha K
    Micha K
    Hi, I try to install the Endpoint Agent, but the setup won´t start properly. You can see the process for one second, than it´s gone, no window, nothing. 'C:\ProgramData\Sophos\CloudInstaller\Logs' does not exist. Facing that issue on several old…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Failed to install ESH64: general error.

    zero_connect
    zero_connect
    hi team you know 2 months ago i got this error on a server. " Failed to install ESH64: general error." I uninstalled the agent, cleared the logs, and reinstalled it, but the error persists. all services are green and running... security patches and…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint Protection Installer failed ' we couldn't install these components : sed64, hmpa64 '

    Puwan User
    Puwan User
    Hi There Everyone, I'm stuck at this Sophos Endpoint Installation on Windows 10 Pro, could anyone assist on this issue attached with installation log and error picture SophosCloudInstaller_20221122_055507(amy-sales).log
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Uninstall Sophos 10.8.14 via computer GPO login script

    Daniel Wiltshire
    Daniel Wiltshire
    Good afternoon, I am trying to uninstall Sophos from a number of devices and I have had no joy following the guides in these forums on how to do this via GPO and Batch files. After making the batch files I can run them as an Admin from the computer…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos keeps reinstalling after reboot

    Gabry Drgn
    Gabry Drgn
    Hi all, I recently bought a new laptop and I saw that Sophos endpoint was installed. I do not have the tamper key (no clue how to retrieve it, since I do not set it up), but I managed to deactivate it and unistall following the procedure. However when…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • uninstall and then install Sophos Agent by console?

    zero_connect
    zero_connect
    Does anyone know if you can uninstall and then install Sophos Agent by console?
    • over 2 years ago
    • Sophos Central
    • Discussions
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