• Doc Update for upgrading or uninstalling Sophos Connect on macOS.

    DavidSain
    DavidSain
    Worked with Support. First I tried to update to Sophos Connect 1.4 MR1. This failed. So I attempted an uninstall. This failed. Wanted to upgrade client on macOS. Well, can't just upgrade. I suspect during upgrade, one has to turn off Endpoint Tamper Protection…
    • 1 month ago
    • Product Documentation Feedback
    • Feedback
  • Force update of ressources

    Mies Sebastian
    Mies Sebastian
    Hello, We have been using ZTNA for several months now and are quite happy with it overall. What is a problem, however, is that some clients only download updates or new resources after a reboot. Other clients get the updates within a few seconds. But…
    • 3 months ago
    • Zero Trust Network Access
    • Discussions
  • Intercept X - Silent Installation

    Leonardo Mota
    Leonardo Mota
    Hello! I`ll do a Sophos Endpoint implementation and I did not found a way to perform a Silent Installation of Intercept X in more then 300 computers (and removing third party endpoint software like bitdefender) and probably some linux servers. Can some…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Documentation is wrong

    MattS
    MattS
    Hello, I have been following the documentation here for custom message and cache relays, however the options don't exist: Installer command-line options for Linux - Sophos Central Admin This suggests --message-realys=IPADDRESS:8190 and --update…
    • over 1 year ago
    • Product Documentation Feedback
    • Feedback
  • Reimage SG210 not working

    SMS
    SMS
    Hello, After a reboot of a HA node, it doesn't start anymore and blocks on the "Sophos Protection" display. When I connect an HDMI cable, I get the message: "Reboot and select propoer boot device or insert boot media in selected boot device and press…
    • over 1 year ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Update latest ISO with Up2date packages

    Jeff x
    Jeff x
    If the latest software ISO available for download is 9.713, is there a way to update it to 9.714, using the Up2date files, before using the ISO to reinstall? I believe this is called slipstreaming when referring to Windows installation media. The backup…
    • over 1 year ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • KB-000035049 - temp directory question

    DKmaître
    DKmaître
    Hi, In your KB 000035049 , you writed for the script SophosCentralInstall.ps1 : $temp = "C:\temp\" but the following folder doesn't exist Is it better to change it to $temp = "%temp%" or c:\windows\temp ? %temp% is the temp folder of the user…
    • over 1 year ago
    • Product Documentation Feedback
    • Feedback
  • Sophos Endpoint Installation won't open

    Janik Marius Lueck
    Janik Marius Lueck
    Hi, I had an issue with my endpoint client and deinstalled the software because on access was disabled and i was not able to click anything in the UI. But now I can't install sophos again. I have a download from my university. When I try to open the exit…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Moving SOPHOS SG330 from datacenter into office?

    Marcel Krebs
    Marcel Krebs
    Hello, we are currently using two SOPHOS SG330 as a firewall in our datacenter and we have connected our offices via RED15. Now we are forced to switch into another datacenter, but the current SOPHOS infrastructure may be obsolete in this scenario,…
    • over 2 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Installation failed

    l0rdraiden
    l0rdraiden
    I get an error when I try to install Sophos Intercept X EAP in a win server 2022. /cfs-file/__key/communityserver-discussions-components-files/302/SophosCloudInstaller_5F00_20220809_5F00_090558.log Can anyone help me please to troubleshoot the problem…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Endpoint Protection Error Certificate Chain could not be built to a trusted root authority

    kheir fernandez
    kheir fernandez
    Need help installing endpoint protection on Windows 8.1. Getting error: Certificate chain could not be built to a trusted root authority: C:\\Users\[admin]\AppData\Local\Temp\SophosSetup-xxxxxxxxx\Setup.exe Error downloading/running stage 2: Verify…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos installation failed- failed to install SED64

    Yee Loon Ong
    Yee Loon Ong
    Hi support, I need help with the issue as per subject. Logs is collected from %temp% Started C:\Program Files (x86)\Sophos\CloudInstaller\su-setup32.exe 29/6/2022 5:41:10 pm, WARNING : Failed to determine if AutoUpdate is using a custom install location…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Micration Tool Proxy Address by Client Setup

    Sophos User6352
    Sophos User6352
    How can i do a parameter by the client Setup (-- proxyaddress ) over the Sophos Central Micration
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Endpoint cached deployment on MacOS

    Ez92xnn6rIrv
    Ez92xnn6rIrv
    Hi there, I was wondering if it is possible to use a preinstalled deployment of Sophos Endpoint. I know sophosinstaller.zip contains the installer/downloader and Sophos Software Components folder which holds the config for client assignment to Sophos…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Issues running SophosSetup.exe after removing old agent

    Ben@ryehills
    Ben@ryehills
    Hi, Our site Sophos Central has expired and we are moving our clients/Servers to our new trusts/corporate Sophos Central. The issue only seems to be happening with Server 2012 r2 but after uninstalling the old Sophos Endpoint Agent (whats left of…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • More details on premission level requirements and folder locations for installation and autoupdate.

    John Skadowski1
    John Skadowski1
    I was re-reading thru this kb : Sophos Central Endpoint: Details on the Central Installer logs And noticed somethign that caught my eye regarding Sophos Central Endpoint. If the installation of Sophos Endpoint is system based and not user profile based…
    • over 2 years ago
    • Product Documentation Feedback
    • Feedback
  • Installation of Sophos Skipped

    Glen Hamilton
    Glen Hamilton
    Greetings, We have a laptop that was failing to receive updates, thus we uninstalled and attempted to reinstall sophos. When re attempt the reinstall all the files download but skip when they get to the install part. Time: 3/25/2022 11:12:28 Message…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Protection Installer - License Not Valid on Windows 7

    Matthew Zebari
    Matthew Zebari
    Hi, I am installing the trial of Endpoint Protection for a client that has Windows 7 workstations running legacy software. I want to make them as secure as possible but I can't get the install to work. I tried on a windows 10 workstation and it worked…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos ML Engine (64-bit) failed to install

    JC12X
    JC12X
    Hello, I am new to Sophos and System Administration in general. Over the weekend, I got several notifications that some of my servers had failed to update Sophos. Below are some error snippets I've identified from the installation log: %ProgramData…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • EventID 5038 in Server 2016/2019 with Intercept X Advanced for Server with XDR

    Steffen Heno
    Steffen Heno
    Hello Community, we have several WIndows Server 2016/2019. They have installed Sophos Intercept X Advanced for Server with XDR. After a reboot occurs the eventID 5038. Code integrity determined that the image hash of a file is not valid. The file…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X Endpoint Sysprep

    Kaan Demirsah
    Kaan Demirsah
    Hello, I am trying to generate a windows 10 image by sysprep, I install the sophos antivirus with the respective step by step to generate the golden image ( https://support.sophos.com/support/s/article/KB-000035040?language=en_US ) and after this I…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • vcredist_x86.exe 2008 installation fails on Server with Intercept-X

    LHerzog
    LHerzog
    When installing this old, legitimate Microsoft file on two different Server 2022 machines: Microsoft Visual C++ 2008 Redistributable Setup v 9.0.30729.5677 https://download.microsoft.com/download/5/D/8/5D8C65CB-C849-4025-8E95-C3966CAFD8AE/vcredist_x86…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos endpoint UI notification

    Thomas Denton
    Thomas Denton
    Hello I m getting a notification appear to allow Sophos endpoint Ui Server. Despite having configuration profiles configured as per below https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how.. The install…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint License Approval

    AlessandroBlasi
    AlessandroBlasi
    Hi guys, a little question... In my company we use Intercept X and my colleagues and I, we install the endpoint on the computers that needs to have it. My concerns are about our remote branches where the installation file is owned by everyone, so…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Network Threat Protection: Installation fails (solved)

    émeric SOULENQ
    émeric SOULENQ
    hello, we have issue on more than 90 PC when we push last 21h1 and 21h2 update The network thread protection installation fail : C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs 2022-02-15T15:06:30.217Z [11800: 4260] E DLL verification…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
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