Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

I am trying to schedule an iOS update for one of our iPads. And am getting the following error. ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM The ipad is has 11.3.1 on it, and i am trying to update it…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

Hello, we are using the Sophos Email App for iOS and the Sophos Central Cloud Solution. Currently we have the App Version 7.56.6 deployed. Unfortunately we've massive problems with the User authentication on the App. It seems that the App is randomly…

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…

Hey Community, New versions of Sophos Secure Workspace for Android and iOS have been released and are available now in their respective App Stores. The new android app version is 8.1.2592 and the new client version for iOS is 8.1.0.174 as of May 14th…

Hello, some time ago I get messages from my UTM9 like these two following 2018:05:09-07:53:21 lyra snort[17243]: id="2101" severity="warn" sys="SecureNet" sub="ips" name=" Intrusion protection alert " action="drop" reason=" EXPLOIT-KIT Rig Exploit…

Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…

We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Hello, we have a problem on multiple devices. The SMC-App shows an compliance violation. In details is shown that the SMC-App has no locaton permission. After tap on "fix" there is only a notice that we should go to settings > privacy > location…

Is there a way to further configure Iphones - for example : Turn on Battery Percentage , adjust default power settings/brightness , configure the home screen and task bar? This would be really nice.

When setting the passcode limitations to Minimum 4 - The devices still say you must enter 6 characters. It will allow you to enter 4 but the message needs to be corrected because users do not know other than what the message is stating.

Hello, I currently have a problem with the locking of certain apps. Under "App Groups," I've created a group of apps to be blocked. I've added this app group to a profile as "blocked apps". Also, I have created a client group with devices to get this…

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Hi all, I am having issues with OpenVPN Connect after updating OpenVPN to 1.2.6. It will connect then drop out randomly, but still appear to be connected once dropped out. When you turn the VPN off and back on it works until it drops out again…

Good morning Community, does anyone know when the Sophos Mobile Control Server will be released? Best regards

We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close. Restarting the device…

Hi Everyone, Updates for Sophos mobile apps released this week: Sophos Mobile Control for Android- V 7.1.2978 Sophos Secure Email for iOS - V 7.44.2 ( Release notes ) What to do Users who have enabled automatic updates in Google PlayStore…

Hello, A have assigned LDAP user to my SMC. Some of those users left the company but i cannot remove/delete them from SMC console. There is option only - SHOW, and when open I can delete the associated device, only. I'm running Server version: 7.0…

I am a cybersecurity consultant who is working with a very large corporation. Recently, I suggested my client run Sophos Mobile Security on a couple of their company issued phones. Ironically, my client's mobile app popped up in the scan as a 'low reputation…

Hi all, Is there anyway to have the mail client show all available emails rather than just a week's worth at a time? My client is needing to access all of their older emails through the app and can only see a week's worth of email that is constantly…

we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…