Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…

We have JAMF as our MDM for IOS devices and want to keep it that way. Is there any way to work with Intercept X for IOS without using Sophos Mobile as the MDM?

Hallo zusammen, ich möchte einer App gern bei der Installation bestimmte Einstellungen mitgeben. (In meinem Fall z.B. bei der Jitsi Meet App die Server-URL für unseren Jitsi Server) Dafür gibt es ja unter Apps -> Einstellungen und VPN bearbeiten …

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…

Question Why is it not possible for the Task (iOS) "Show Available Updates" to be able to update to a still supported by Apple but not Latest version of iOS. The Customer has internal apps that are supported on 11.4.1 and would not like to be…

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hi all, New to the forum, so if I'm in the wrong area or something is a miss, please let me know. Bit of backstory, i am trialling the new Sophos Central and we are looking at migrating our on premise MDM to central MDM, however i have noticed…

Hi, is there away i can lock the app down on apple iOS as a user took a phone to test and removed the sophos mobile control app so it lost its manageability. Looked into restrictions etc but i cant see anything.

Hello Wonder how i disable access to data connection for 3 or 4G on the Sophos mobile control? We require users to use Wifi only.

Hallo zusammen, wir haben seit einiger Zeit in unserem Unternehmen keine Apple Produkte mehr im Einsatz. Aktuell kommt die jährliche Meldung das die Zertifikate abgelaufen sind und erneuert werden müssen. Gibt es eine Möglichkeit die geladenen…

Hey Community, We have released a new version for Sophos Secure Email on Android and iOS. The releases contains bug fixes only. Sophos Secure Email for Android The new version is 6.2.0. Sophos Secure Email for iOS The new version is 7.62.2 Both…

Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…

Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…