• Sophos 1.2.1 for MAC starts twice when I reboot the computer and both show up in the status bar. I can stop one with activity monitor but it starts two when I restart the computer. Any ideas on what is causing this? The MAC is running 10.11.6

    Gloria Cormier
    Gloria Cormier
    Sophos 1.2.1 for MAC starts twice when I reboot the computer and both show up in the status bar. I can stop one with activity monitor but it starts two when I restart the computer. Any ideas on what is causing this? The MAC is running 10.11.6
    • over 8 years ago
    • Community Chat
    • Discussions
  • Deleting a Genieo Virus on a Mac that runs El Capitan

    EricaHartmann
    EricaHartmann
    Hi there, My computer is a MAC, it runs OS X 10.11 (El Capitan). My computer got infected with a Genieo Virus, I'm having a hard time removing. I currently have an updated Sophos Anti-Virus program. I have my quarintine manager open right now. However…
    • over 8 years ago
    • SophosLabs
    • Discussions
  • Cant install Sophos on macOS 10.12 Beta

    evilvibes
    evilvibes
    I found a easy way to get the installer to work. Right click " Sophos Anti-Virus Home Edition.app " click on Show Package Contents go to the " MacOS " folder run the installer in that folder. Work around for now.
    • over 8 years ago
    • Free Tools
    • Discussions
  • RE: Change Account ID

    Sebastian Choi
    Sebastian Choi
    Hi, Bianson. Hope things are going well with you. I'd like to change my username. Sebastian Choi Is what I want to use in this Sophos Community now. But, Behind my first name, Sebastian, there is a lower case ' c ' . I read your reply from…
    • over 8 years ago
    • Community Chat
    • Discussions
  • Sophos found several Adware & PUA threats in my computer, then says "automatic cleanup was not successful, manual cleanup is recquired". When I look for each individual affected file in my computer they are nowhere to be found. How do I get

    MichelNasrallah
    MichelNasrallah
    • over 8 years ago
    • SophosLabs
    • Discussions
  • I have a malware that sophos doesn't seem t obe able to remove. I run it several times at one time it said it was all removed, then I can see the computer is acting out and the malware is still there.

    ElizabethOzi
    ElizabethOzi
    I have a malware that sophos doesn't seem t obe able to remove. I run it several times at one time it said it was all removed, then I can see the computer is acting out and the malware is still there. All my files went to the trash by itself when I only…
    • over 8 years ago
    • Free Tools
    • Discussions
  • What versions of SafeGuard support SHA-256?

    TracyBrown
    TracyBrown
    I am currently running SafeGuard server 6.01 with a mix of 6.01, 6 and 5.6 clients on windows 7 sp1 laptops. I am trying to find out if these older clients will work with SHA-256 when I replace our SHA-1 certificates? Would anyone know if I have to replace…
    • over 8 years ago
    • Encryption
    • Discussions
  • Remove threats from Time Machine when Time Machine has not been running?

    AnnHitchins
    AnnHitchins
    1) Sophos has been reporting a number of threats over the last 24 hours- all are unable to be removed by Sophos and have to be removed manually. 2) When I look up the locations for the threats in the log they all have addresses such as the following…
    • over 8 years ago
    • SophosLabs
    • Discussions
  • MS SQL Process exclusions

    GaylaAlderette
    GaylaAlderette
    Hi, I have read a lot of documents and posts about excluding processes for SQL. My question is I guess kind of unorthodox. Cheater move. Microsoft recommendation is of coarse <Instance Name> (I have also read to use the 8.3 rule for caution, is that…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • RE: How to remove malware threats, adware, or Potentially Unwanted Applications

    JesseMoye
    JesseMoye
    Do you have any information on this Ransomware. Re-writes files with a .encryptedAES extension. I have not been able to find any info on a Ransomware that uses this extension. Unfortunantly i don't have the virus attachment to submit as this computer…
    • over 8 years ago
    • SophosLabs
    • Discussions
  • IP Adress Konflikt

    DanielVieira Ruiz
    DanielVieira Ruiz
    Hallo Kommunity, ich habe ein Problem mit meiner IP Adresse. Meine IP lautet 127.0.0.1 jetzt die Frage, wie viel Magerquark isst Sven am Tag ? VG Daniel
    • over 8 years ago
    • Community Chat
    • Discussions
  • How to remove malware threats, adware, or Potentially Unwanted Applications

    PeterM
    PeterM
    'Malware' is the general term we use to describe any and all computer threats including Trojans, Worms, and computer Viruses. Sophos Anti-Virus allows you to quickly and easily clean up the majority of malware detected. However, depending on the specific…
    • over 8 years ago
    • SophosLabs
    • Discussions
  • RE: I'm having No Init on Dell Precision 7510 laptops Safeguard 7.0.2

    GregWilliams
    GregWilliams
    Hi Hoger, Thanks for the info. I saw the post when first researching this problem. I've tried multiple of times With the Shift + F6 and I'm not able to get the timing right do to the lag I'm guessing?? Again thanks Edit: I was finally able to…
    • over 8 years ago
    • Encryption
    • Discussions
  • Safeguard Easy 4.50.4.3 upgrade question/help needed!

    Galin Gyurovgalin.gyurov
    Galin Gyurovgalin.gyurov
    Hello, According to the 4.50 user guide, SGE console does not support anything newer than Windows Server 2003. Unfortunately, Win Server 2003 is out of support and has to be upgraded to Windows Server 2012 R2. Does anyone knows if the the old SGE version…
    • Answered
    • over 8 years ago
    • Encryption
    • Discussions
  • SafeGuard Enterprise 6.00.1 Corrupted Database? - Upgrade to 7

    JimRhodes
    JimRhodes
    I attempted to upgrade a 32-bit SGN 6.00.1 server to 7.x BEFORE realizing SGN 7 requires a 64Bit OS. Long story short the workstations will no longer communicate with the SGN server. I tried to restore the SafeGuard database (windows 2008 Server with…
    • Answered
    • over 9 years ago
    • Encryption
    • Discussions
  • Can't uninstall Lan Crypt Client on Citrix Server

    TUFFCOR
    TUFFCOR
    I am having an issue trying to uninstall the Lan Crypt Client on a Server 2008R2 Xenapp 6.5 server. The issue is that the person who set up this server install the non-TS client version before installing RDS services/Citrix, now when I try to uninstall…
    • Answered
    • over 9 years ago
    • Encryption
    • Discussions
  • Access to server with client at an external location??

    DavidHood
    DavidHood
    I have setup a server client test environment for SafeGuard Enterprise 7.0 and I tested all functions needed for laptop/desktops to have the hard disks encrypted. My setup was with a workgroup instead of domain. Currently, we have worked with our ISP…
    • over 9 years ago
    • Encryption
    • Discussions
  • Best way to use Web Help desk in a Workgroup?

    DavidHood
    DavidHood
    I have SafeGaurd Enterprise version 7.0 installed on a server with the Management Center and db installed on the same machine. SSL encryption is enabled for IIS communication for HelpDesk and Client/Server comm. We will not be using this product in a…
    • Answered
    • over 9 years ago
    • Encryption
    • Discussions
  • I haven't install the Safeguard Easy

    MikkisPelamo
    MikkisPelamo
    So, I booted my computer and before Windows started, there was Safeguard asking for password. I have never heard of this Safeguard so I have not personally installed it on my computer. The computer has been only in my own use, and I'd remember if I've…
    • Answered
    • over 9 years ago
    • Encryption
    • Discussions
  • After changing laptops, not able to access my files anymore

    PaoloMarinduque
    PaoloMarinduque
    Hi All, Pardon if this question has been asked before (please point me in the right direction if it has been answered) but is there an admin method of removing SOPHOS encryption from files? A little background: my company uses SOPHOS EndPoint protection…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
<