Hi! I have a billing issue. Who can I contact please? I got charged an amount on my Mastercard but I got out of Sophos services in 2022 (and have the email prooving it). I don't use it and wish to be reimbursed. It is really unacceptable not being able…

Hello, I have a problem with your scanning service. You have marked our site as a phishing threat on VirusTotal. This is severely limiting our online services. The website is: https://2m.ma/ar/ We have implemented a comprehensive security environment…

Xfinity's Advanced Security feature is blocking my business website, preventing users with this feature from accessing it. Despite countless conversations with Xfinity, they have not resolved the issue and even sent a technician to my house, which is…

I have seen the deprecation notice for the Sophos UTM 9. But, I have this in use on AWS - where it shows "no change" for it's deprecation and no migration path. Is this correct? Surely if UTM 9 is deprecated elsewhere, then it would also be the same for…

Dear Respect colleagues! I hope your fine and doing well. I have face to slow browsing issue, after the ISP share the new DNS with us and I replaced the DNS after when I search for something too much loading, the first request is failed and when…

Bom dia a todos. Sou do Brasil. É lamentável como não existe material de estudo sobre o Sophos na web! Diferente de outras marcas que tem vários vídeos (em vários idiomas), não consigo achar quase nada sobre as configurações dessa marca! Hoje…

Ladies and Gentlemen, I'd like to have my account being deleted, since there ain't any possibility to do that myself. P.S. Should be implemented thanks

Hello, I have a problem with your scanning service, I am a developer from Smart Media International and you marked our site as malicious in virus total, so I want to remove that problem because it is limiting our online services. The website is: smartmediainternational…

Hello. I am not pretty sure to ask this question in this community, but I really want to discuss it and need help with it. I am a new seller on amazon and there are many agencies in the USA that offer account management services. But as a newbie I am…

Hello, I have tried to login to the sophos client. I have followed the steps written in this article: https://support.sophos.com/support/s/article/KB-000035617?language=en_US I have downloaded and extracted the caa_x64.tar.gz file. I have copied the…

Hello, Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running " event and "Sophos Network Extension Stopped" in the Sophos central portal…

Hallo zusammen, mit der Sophos UTM bin ich noch nichts so bewandert und habe da ein Problem bei meiner jetzigen Installation: Wir haben ein Netzwerk das wie folgt aufgebaut ist --> Ein WAN Schnittstelle --> Ein Internes Lan als Schnittstelle…

Hi, I was trying to read the help pages for Logging & Reporting > Web Protection and got Please enable JavaScript! You have forgotten to enable JavaScript in your Browser! It is enabled and I only get this on some pages. A search turned up others…

it says "caa started in foreground mode. Connecting to host 172.16.1.3 ... Connected with ECDHE-RSA-AES256-GCM-SHA384 encryption. Client type sent: Linux Login was denied. Username/password invalid! Sending SIGTERM to running caa with Process Id 96829…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Sophos Endpoint with XDR was recently been installed to several users computers that also have Sophos Connect Client VPN. Ever since the Sophos Endpoint with XDR got installed, the users Sophos Connect Client VPN keeps getting disconnected intermittently…

Hi guys i have an issue that i struggled with these days after i installed intercept x in the pcs. befor installing the intercept x the pcs works really great but after we installed the intercept x we notice that the computers seems kinda slow day…

how to change my sophos register email id anyone help me .. thank you

Hi I wonder if someone can help me connecting sophos RED20 to my home router and monitored by XG Firewall which will be sitting on remote location. I have already added RED20 to XG firewall and provisioned it. But it still shows offline on XG Firewall…

Hello I wonder if those are false positives, I checked with VT and other engines and all said its clean. [code] HitmanPro 3.8.23.318 www.hitmanpro.com Computer name . . . . : DESKTOP-LQG0EP3 Windows . . . . . . . : 10.0.0.19043.X64/8 User name …

Hi, I can see that many of my csref codes result in duplicate content, when i run my page through the tool. While csref codes provide me with important information, I'm not quite sure how much they affect my SEO results. Could anyone shed some light…

I built a very basic website for a client and one of his clients uses Sophos on their machines. The issue starts with the fact that my client's client is unable to access his website because Sophos is blocking it. The website: https://michaelethangold…

Hello everyone: I am trying to access Sophos UTM home Edition from this link: https://secure2.sophos.com/en-us/products/free-tools/sophos-utm-home-edition/download.aspx I complete the process and have created the account but still I do not see…

Dear sir/madam, We got the blacklisted domain in your platform: http://solidgoldlotto.com/ This domain is not active/live therefore it has no reason to be blacklisted. Can you please clarify why this domain was blacklisted and advice me how to remove…