Since November an increasing number of endpoints is reported from Central with "Sophos Firewall SN reported computer not sending heartbeat signals" We upgraded our HQ XG from 18.5.4 to 19.0.1 on Nov 12th but the issue started already before as you can…

Have been working with support on this issue, and they cannot seem to find the issue. We have seemingly random endpoints that do not have heartbeats with our firewall. This is causing odd traffic blocks on the affected endpoints due to the Network…

Community, This is more of a FYI then a question. But would like to request FQDN be added to "REMOTE ADDRESS" in windows isolation, and documentation updated for windows isolation exceptions Windows Isolation Exceptions. Requirements . Direction and…

Sophos Protect for linux states it supports heartbeat, but it don't see any of my Suse 12/15 registered with xg firewall. Is this actually supported currently?

Hello everyone, we use Intercept X Endpont for some years now without any issues. Since 2-3 weeks some of our Clients get randomly auto-isolated. The error is "one or more sophos services are missing or not running". I cant find a pattern, some…

Today I noticed on our Windows Servers 2019 with Intercept X that the Windows Service "Network Setup Service" is constantly restarting. It runs for 3 seconds, then stops. Starting again after a second or a few seconds. This is happening all day long…

We see that on many devices the sophos Clean Service is not running, since like 3 weeks and on many clients the sophos antivirus service is not available. But Sophos on the client or Central doesn't give an error? Is this a new function witch come…