Dear Sophos, it would be great, if there woulud be an option for disabling welcome emails to new email mailboxes/users. And of course it would be great too, when we were able deciding ourselves sending out welcome emails when enabling self service option…

I just watched the video on the self service portal. While the video is very good, it is primarily directed at the admin and the setup/configuration. What we need as partners are videos that we can send to the end users that: 1. Help end users understand…

Hi, i'm thinking about to enable Quarantine Messages in Sophos Central Email, so that users can manage their Quarantine. If i'am right, at email protection on appliances, user could not release quarantined mails that where recognized as malware or…

Sophos licenses a mailbox when it receives an external email. We have about 20 internal "rooms" in Exchange so it follows that they will only ever receive internal calendar/booking requests, however I found that Sophos had licenses all 20 of those…

I would like to request a minor enhancement to the quarantine overview feature. Sorting Options: It would be helpful to have the ability to sort quarantined messages by sender, recipient, and subject. Pagination Settings: Additionally, it would be…

Hi I need to change the logo that is shown in the quarantine summary email. How can I do it? Shay

Hi Is there any way that I can use an API to extract the report data for the number mailboxes and licenses used for Email Standard and Email advanced. I use the SIEM API to extract similar information for Endpoint Protection, InterceptX & Device Encryption…

My particular case is with Office365 where shared mailboxes do not require an Exchange license on Microsoft's platform. Does Sophos follow suit with email protection? How should Shared Mailboxes be added in Sophos Mail?

Hi Everyone! I have just handled a query where the administrator wanted to revoke Self Service Portal access on a particular user. If you are in this kind of situation, currently the ability to disable access is not present. If you would like this…

Hi Everyone, I have just encountered a case where a customer's inbound email keeps being quarantined for the reason of Malicious URL. They tried putting the sender's domain and email address into the Allowed list however the issue persists. Symptom…

We currently use SEA on-premise and restrict the quarantine site to local IPs. I tested the cloud version, but it does not have 2FA on the quarantine site. SSO does not count as 2FA. Both our government regulatory and cyber insurance company have said…

We are receiving spam e-mail with a suspicious url from gmail and outlook accounts with a large number of TO recipient adresses (>300). There is no smart banner added as it is a plain text e-mail. Content-Type: text/plain; There is a plain text url…

Hi all, I miss the Digest email (Quarantine), but i have messages within quarantine. How do i check if/why not a digest is sent. Greetings

Hi Is there a way to send quarantine summary email every time an email is blocked? Shay

Hi everyone, I created a policy in "email security" to allow users to get a summary of quarantined email, but I don't want that user can auto Release or Delete the quarantine mail I want users to be able to see what was quarantined and when they decide…

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Hello everyone, Within "Email Security - Message Summary" I see some "real-time blocked" messages. I need information about these blocked mails Sender / IP / Subject / . This is necessary because I'm expecting some (automated) mails that don't arrive…

Just started using Sophos Self Service and I am at the Emergency inbox. I have a ton of emails from my external vendor, I have hit Allow in the first conversation. It added the vendor to the allow list. I have waited over 24 hours and there is no incoming…

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello, I tried to find a way to see which User are missing a mailbox. We configured some domains which will be scanned by Sophos. Now we get on some email addresses the error code ‎"550 5.7.1 Command rejected‎" in our exchange. Which often means…

Hi all, I hope someone can help me please. I've got Sophos Email setup and working perfectly with M365 mailboxes but one thing I can't seem to get working is allowing users access to Self service portal. The setup email to the user never arrives (I…

Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…

Hello, we are new to Sophos Email Security. We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages. The Sophos Central Self Service Portal access is activated. How do I send a Welcome Message…

Can I request the Email Security - Message History , have a export feature please? including Raw Headers as an option would be great , Screen shots appears to be the only option , and thats terrible.

I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…