Hey Community, Sophos AutoUpdate is missing during initial Sophos Cloud installation or during an update. To resolve the issue, it is necessary to manually reinstall Sophos AutoUpdate before any additional Sophos products or services can be installed…

Hey Community, The default Bulk rule on the email appliance only works on based on known bulk senders (MailChimp, SendGrid etc..). However there is a lot of mailing lists that do not use these services and this KB article will explain how to increase…

Hey Community, Pharming protection protects users against domain name poisoning attacks by repeating DNS lookups before connecting. This KB article describes how Pharming protection works. Regards,

Hey Community, The Sophos Email appliance is quarantining email from an email service provider (For example, Amazon SES) because the email is being caught as bulk messaging. This could cause emails to be quarantined or take the configured action that…

Hey Community, This KB article explains how to configure a Sophos RED 50 device with tagged VLAN traffic across a trunked port. Regards,

Hey Community, This KB article outlines the steps to allow wireless users to be part of the bridged network to access internal resources, as if they were local to the wireless device. Regards,

Hey Community, This article describes how to bridge an external Sophos wireless AP to a VLAN network. Regards,

Hey Community, This useful KB article describes the steps in renaming an existing sub-estate on the Sophos Central Enterprise dashboard. Regards,

Hey Community, There are instances where endpoints encounter issues with Office 365 because several URLs that it uses are blocked by the web-based email rule under your Web Control policy. This KB article lists the URLs that are needed to be excluded…

Hey Community, Some installations may fail due to missing or failed installation of components. Check the logs to verify what is causing this failure. One of the components that fails to install due to certificate validation is Sophos Network Threat…

Hey Community, Some installations may fail due to missing or failed installation of components. Check the logs to verify what is causing this failure. One of the components that fails to install due to certificate validation is Sophos Network Threat…

Hey Community, This KB article explains how VLANs affect management of Sophos Central APs. Regards,

Hey Community, This KB article outlines the Up2date process for Sophos UTM's on AWS with High Availability.

Hey Community, This useful KB article explains how to create new users or import existing users to the Sophos UTM. These users can then authenticate into the UTM for key services such as Client Authentication, Web Filter, End-User Portal, SMTP Proxy…

Hey Community, This useful KB article lists the names and IP addresses used by Sophos UTM services. This list may help network administrators identify and allow traffic from the UTM to the internet when located behind another firewall or proxy. Best…

Hey Community, When using the Google Authenticator application as a chosen method for your Central (MFA); you may experience problems when entering your Security codes received from Google authenticator. This may be due to your time on your device…

Hey Community, This KB article provides a list of the current third party vendor products automatically excluded when the 'Automatically exclude activity by known applications' option is enabled within the policy for a server. Regards, FloSupport…

Hi Community, When the Delay Queue feature is switched on, the Sophos Email Appliance (SEA) enters an 11-day learning routine to determine the organization’s normal email behavior. It records IP addresses to build a history database and highly-accurate…

Hi Community, Passwords are an important aspect of computer security - they are the front line of protection for user accounts in a very wide variety of services and systems. This article provides a guide on the importance of complex passwords, how…

This KB article outlines the process of configuring a Site to Site SSL VPN tunnel on the Sophos UTM. Regards, FloSupport | Community Support Engineer