We're rolling out Sophos Central Endpoint Advanced to a firm that use to have Panda 360. The migration is going fine but have several machines with the same problem. That is if Adobe Reader is not installed OR is not the default program to open PDFs,…

Ever since I upgraded to Big Sur, I've noticed that Sophos has begun to interfere dramatically whenever I run Jest tests. CPU usage for Sophos spikes to around 400% when running even a modest Jest test program, with 71 tests currently taking 98.6 seconds…

Hi guys, having a (performance) problem with an application. I built a new policy / enhanced the Base Policy and added some (file and process) exceptions. How can I check on one particular client if these exceptions are working as they should? Using…

Hi, We have a Global Exclusion set for an executable file. We now no longer want this exclusion to take effect. I can't seem to find a way to delete the exclusion. Can anyone help with this? Many thanks.

According to Sophos KB-000035264 support.sophos.com/.../KB-000035264 it states the following "By default, Sophos Central automatically uses vendor-recommended exclusions for certain widely-used applications. You can also set up your own exclusions in…

Hello Community, In the WebControl policys we have the options for the risky file types. As default setting, I want that my users are getting a warn page when they are downloading a Windows Executable. (or if they are loading in the background of…

So recently we have installed an application we are trying from a 3rd party vendor for employee monitoring named SentryPC. Now the application checks all the boxes the higher ups want, we did disable some of the features but the cost is right and it…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Special thanks to Mariam Shaikh for creating this Content! Overview…

Hello, I'm missing the possibility to import and export definitions in Central. Is this just hidden to me or does this feature still not exist? There is a FR from 2017 on this. https://ideas.sophos.com/forums/428821-sophos-central/suggestions…

Hi, is there a limitation of exclusions in Sophos central for Servers or Clients? I need to add a huge list for multiple Backup Programs (far more than 100).

As the title says, when I try to exclude a directory from savscan it does not exclude it. I have tried the following commands for a full-system scan, excluding a directory that cannot be accessed: savscan / -exclude /var/lib/lxcfs/cgroup/ savscan…

Can't add a reply to an old question, so hopefully this helps.... I was happy with a warning when trying to download an EXE or JAR file etc from the internet, to help protect users, but was not wanting this when trying to download our own JAR files…

Can't add a reply to an old question, so hopefully this helps.... I was happy with a warning when trying to download an EXE or JAR file etc from the internet, to help protect users, but was not wanting this when trying to download our own JAR files…

We are in the process of creating a new Citrix farm and from an article I have read we are unable to add exclusions as noted in KB 123467 because it states that it does not work for on-access scanning, this seems to be the case for a number of variables…

All, This article provides another option for users to make detection exclusions directly from the Devices list instead of going to the Global Settings page. Applies to the following Sophos products and versions Central Intercept X 11.5.11 Sophos…

Hello everyone. We've always implemented files and folder exclusions to our customers without thinking too much about it: if it's slowing down a service, add it's folder as exclusion and we are ready to go, it's just the real time anti virus scanner,…

There are a number of options available for savscan such as --stay-on-filesystem , --no-follow-symlinks , -bs -mbr (for boot sector scans) that are not available through the scheduled named scan configuration. Similarly, the excludeExtension option from…

Hello Everyone, We have recently upgraded our Enterprise Console to version 5.5.1, which supports process exclusions. I cannot find much info about possible limitations on these exclusions (I have read KB128185 & the "Help" section in EC). Does…

We currently use Sophos Endpoint and Malwarebytes Endpoint security simultaneously on all company computers. Recently the Sophos updates have started to throttle computers and I am starting to believe it is Malwarebytes scanning, or trying to scan, the…

I have Home Premium and during all scans, it claims that iCloudPhotos and iCloudDrive are malicious (flagged as 'Trojan'). The issue is that I have both of these listed as exclusions under the web portal Not sure how to have these two applications…

Hi all Firstly i hope i have posted in the right group. I have endpoints in Sophos Cloud, for both workstations and servers. I've made exclusions for the servers and added the relevant servers to that group. How can i tell the exceptions made…

Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…

Hi, I'm currently migrating my ageing SBS 2011 Physical estate to a Hyper-V Virtual environment, my plan was to install it with SVE, which I have done but it appears to be causing some issues across my servers. I've started to look at exclusions and…

Hi All, Just wondering how windows exclusions work. I'm going through the Microsoft recommendations and notice lots of similar folder destinations so if I exclude %systemroot%\Sysvol\ for example, does this exclude all subfolders and files within…