Hello everyone, I'm trying to configure Sophos Intercept X to not to Automatically clean up malware or PUAs when detected on some servers and computers. So I go to the current Threat Protection Policy of the computer where I'm testing and disable the…

Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Will clients running the older version still be managed by the upgraded server? How soon will need to upgrade these clients? We have a number of laptops at remote sites and may not be able to upgrade everything at once. Are there any other caveats with…

Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…

Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Is it possible to configure an installation package so that Data Exchange and File Encryption are already installed, instead of having to go back and enable those features on endpoints?

Hello, I am experiencing this issue while attempting an msiexec upgrade from 6.10 to 7.00.2.23. I am receiving the 1603 error. I just called support and they said sorry that we cannot assist you. I am stuck upgrading 35 machines. Property(S): Summary_Final…

Hi there, I have installed the Policy Editor for Safeguard version 7 on a new Windows 2012 server I've migrated the database from our old server (Safeguard version 6.0) and ran the migration script. I have an existing laptop that was encrypted with…

Hello. I am dealing withe the following issue: - 1 Workstation (laptop) with Windows XP, Sophos SG version 6.00.1.31, as a SG Standalone configuration. - A user who has forgotton his Password, locked the worksation because he has extended the maximum…

I have a lot of already encrypted FV2 Macs in my environment and many keys are imported to SafeGuard with sgdeadmin. The import process says successful, and the macs say "The system disk is encrypted and a centrally stored recovery key is available…

I have a client with an environment that consists of a SafeGuard 5.6 Easy server (and endpoints) and a new SafeGuard 6.1 Enterprise server (and endpoints)- what is the best path to move all of 5.6 Easy clients to the new SafeGuard 6.1 Enterprise? …