• How can you easily transition an endpoint from a term license account to a monthly account?

    Alex Insley
    Alex Insley
    We are an MSP that currently has all of its customer's machines protected by Sophos Central Endpoint Advanced and InterceptX. All of the endpoints exist under a single 3-year term license account. We would like to transition all of them to their own individual…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Feature Request: Central DLP templates

    Janne Timisjärvi
    Janne Timisjärvi
    Currently DLP policies in Central don't contain anything for Baltics countries; Estonia, Latvia. Lithuania. Since GDPR is rolling out next year there is a huge need for pre-defined DLP policies (SSNs, Bank accounts, etc). Any possibility to get more…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Using Endpoint Protection from the UTM9 (SG-115 device)

    Steve Strickland
    Steve Strickland
    The license I have for my SG-115 device has the EndPoint protection. It says Max. Users: 2 (the 2 free users). When I turn this on inside the router - do I have to install a client-side software on the desktop? Is that 2 user meaning one SG router?…
    • over 7 years ago
    • UTM Firewall
    • General Discussion
  • Problem With program actualization

    Miguel Figueroa
    Miguel Figueroa
    Hello everybody. I´m get an error when the server is triying to update the End Point Security. I get the messages displayed on the atached image. Somebody has any idea of the problem?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Could not extract the installation files. error code 23

    MonarchPH
    MonarchPH
    Upon checking the %temp%\Sophos Endpoint Bootstrap_2017########.txt This error code appears: Finishing with code 0x17. Also sophos_bootstrap folder is not created. The sophosinstall.exe was run with admin privelage. Is there anyone so could…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Win 10 install endpoint occur Unexpected product state 1 for product

    YuzenChen
    YuzenChen
    Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central End User Protection question.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    Hi all, I have a question about Sophos Central End User Protection, we have the base policy applied to all users, in this policy Youtube is blocked but we want them to access to a certain channel in this platform. Is possible to implement this kind…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Is there a way to add comments to allowed devices in device control?

    Solomon Horn
    Solomon Horn
    In the On-Premise Sophos Console, you are able to add a comment to a device that is allowed in device control. This would allow us to know exactly which device and who it was for. In Sophos Central, there is no way to do this that we can tell, so we just…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Change from SMB Share to http not possible

    Tamer Kor
    Tamer Kor
    Hello, i changed the updating Profile from \\servername\sophosupdate to http://servername/sophosupdate as Primary Installation Source, but when trying to save, a popup comes up as the attached Image Shows. Your Help is appreciated. Tamer
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Autoupdate not configured... Tamper Protection Password not working.

    James Buckingham
    James Buckingham
    Hi there, I have a Mac endpoint that won't check in and autoupdate has lost it's configuration. I have tried to uninstall Sophos but the tamper protection password doesn't work even though I can see the password on the Sophos Central Admin console…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Virus Youndoo

    Mayer MaryethMonsalve Sepulveda
    Mayer MaryethMonsalve Sepulveda
    Buenos días Tengo un servidor Windows 2012 R2 Datacenter, el cual ha sido infectado por el virus youndoo, al escanearlo con Sophos Endpoint Security and Control arroja muchos avisos de malware, algunos es posible eliminarlos desde la consola, otros…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • What are the Issues on Exploit Prevention on Sophos Endpoint Control?Exploithitendpoi

    skyisbluescreen
    skyisbluescreen
    We have deployed Sophos Exploit Prevention on Our Systems We Have encountered issues on MS Applications *PowerPoint Freezing Java Operations being blocked. Have you guys had any or similar problems?
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • 'ROP' Exploit prevented in Microsoft Visio

    Marcel Geraerds
    Marcel Geraerds
    Hi, I just installed Microsoft Visio 2016 on a HP Spectre Pro X3 Notebook with Windows 10 Pro installed. Installation went just fine but when trying to enter the Product Key, either manually by typing or via copy/paste Visio is closed and I get…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Startup Scan

    Rikki Patel
    Rikki Patel
    Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Update and UTM 9.4 IPS

    Kyle Palmieri
    Kyle Palmieri
    Sophos Antivirus had an update yesterday to Version 10.7.2. While this was occurring the following IPS alert began popping. Intrusion Prevention Alert An intrusion has been detected. The packet has been dropped automatically. You can toggle…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Sophos enterprise console is not pushing and installing into client machines

    rramesh r
    rramesh r
    Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Client AutoUpdate has expired

    YuzenChen
    YuzenChen
    Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos SSL VPN client icon sometimes missing from notification tray

    Václav Johanna
    Václav Johanna
    Hello, recently we deployed Sophos SSL VPN Client to our users and in the past month I have received about 10 incidents from about 5 users that the client icon (traffic signal) is missing from the notification tray. In case of an attempt to start the…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint client heartbeat push sync delays and timeouts

    Lubos Krejcir
    Lubos Krejcir
    Hello Sophos gang, I'm currently running 3 test w10 machines behind Sophos XG firewall, that have Endpoint clients installed. As a part of testing, I enabled heartbeat on the firewall policy to allow only green machines to be able to connect to…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Not able to install Sophos Endpoint and Control Installer Using the following link : https://api-cloudstation-eu-central-1.prod.hydra.sophos.com/api/download/a035b3ebe267e19ff641ef77160c24dc/SophosInstall.exe

    Vickneshwari Reddy
    Vickneshwari Reddy
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Deploying Sophos from terminal

    Felix goh
    Felix goh
    Hi there, I've tried to deploy via terminal (remotely using a agent on client machines that capable of sudo) but keep getting error returning message is "command not found" The page i am following is: https://community.sophos.com/kb/cs-cz/14179…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Installing Endpoint on remote machines via MSI?

    Oliver Marshall
    Oliver Marshall
    Hi We're implementing Endpoint and Enterprise management here. We've started to push out endpoint via GPO scripts. However we now need to get the software installed on our remote users laptops. They are spread across the world so, ideally, we would…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows Client 10.6 on Prem needs to migrate to Sophos Cloud

    Faisal Azmi
    Faisal Azmi
    We are currently using on prem Sophos and are moving to cloud soon. We have around 1000 endpoints (XP (10%) and W7 (90%)). They all currently have the ' Endpoint security and control = 10.6 Client ' installed. Questions: Can we continue using this…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Network overrun by update SAV 10.7.2

    cristianodias
    cristianodias
    Hi all , i have experience with my network , hin is in down because lot of client begin updating the new version ( SAV 10.7.2). How do you set up the update policy ? My network is not bigger. We have more or less 700 computers. Please some…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Mirai Malware for Windows Definition

    eagle_15
    eagle_15
    Since the Mirai botnet attack in Late 2016, there has since been a couple articles published on a new type that infects Windows machines, which is based on the Linux version for IoT. I think it is being referenced as "Trojan.Mirai.1". I was wondering…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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