• zero detected peripherals. Cero perifericos detectados

    RCB
    RCB
    Hola a todos, somos nuevos en la plataforma de sophos y nos estamos adaptando Resulta que tenemos dos subentornos de empresas y en uno de ellos los perifericos de los equipos a los que le ponemos en el Endpoint no son detectados y en el otro si. …
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • How to licence Intercept X

    hamza zidane1
    hamza zidane1
    Hello Plz i need help as soon as possible, i must install intercept x tomorrow, and i need to know how i can activate intercept x license, i didn't find any documentation talking about this. Also, plz if you have any documentation talking about good…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Protection Installer - Installation failed. Could not download software.

    Simon Waddingham
    Simon Waddingham
    Hello one and all, I work in a corporate environment where we've been using Sophos Central and Endpoint with InterceptX for quite a while now. Just recently (probably within the last 2 weeks) I have been unable to install Sophos Endpoint Protection…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Client - Extensions List

    StephenHiggins
    StephenHiggins
    I have been installing Sophos Endpoint Security and control for years and noted that the listing on "Vulnerable and Executable" file types (Extensions) was visible in the client when you have local amin rights. This file extension list was contained in…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Realtime protection disabled, how to enable?

    Jelle
    Jelle
    I have one out of 26 machines which is reported to have realtime protection disabled. Unfortunately I don't find a way to activate. So I uninstalled the client and then deleted it from Sophos Central. Then I reinstalled the software and again it shows…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Delete Multiple Inactive Computers

    David Veatch
    David Veatch
    Is there an easy way to delete multiple inactive computers at once when you have both Endpoint Protection and Cloud Web Gateway installed? At https://cloud.sophos.com/manage/smart-computers, we have a sortable "Last active" column. However, that only…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Bypassing Endpoint Web Control: Third Party Browsers/Scripts

    Eric DeStefano
    Eric DeStefano
    Greetings, While getting ready to deploy the Endpoint Software from Sophos Central, we noticed that the Endpoint Web Control can be bypassed using third party browsers such as QTWeb. Application Control can fix the use of that browser, but the general…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers

    bit_plumber
    bit_plumber
    Excuse the cross-post from Sophos Central , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers?

    bit_plumber
    bit_plumber
    Excuse the cross-post from Endpoint Security , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Screen goes black after login following Sophos installation

    PJS
    PJS
    Hi. I have been installing Sophos on various clients in our school, using the endpoint installer from Sophos Central. They have all been fine except for one PC. It's running Windows 7 and the installation seems to go fine, but when I log in to windows…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Problemas con Sophos Endpoint + .dll

    Daniel Santamaría
    Daniel Santamaría
    Buenos dias, Recientemente hemos adquirido Sophos Endpoint + Intercept X. Las pruebas que hemos hecho con un equipo en Dominio y con Windows 10 nos resultan algo extra;as. Cuando lleva un rato funcionando o hemos instalado nuestro ERP, Sage Murano…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • ERROR: Could not find a source for updated packages

    Helpdesk NGT
    Helpdesk NGT
    Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Deploy Sophos Endpoint Security and Control coming with UTM9 using SCCM

    vasileiosg
    vasileiosg
    Hello, I would like to deploy this using SCCM. The issue that i am facing is that the flags mentioned here: https://community.sophos.com/kb/en-us/12570 don't work. Installer is completely ignoring them. I use the setup.exe after extracting it from…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Sophos Linux Endpoint AV service user pop up

    Danie de Jager
    Danie de Jager
    Hi, Will it be possible to create service users rather than normal users for Sophos Linux. As you can see from the following users are created below the 1000 range and above the 500 range rather than below the 500 range: sophosav:x: 999 : 1001 …
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Install Cloud sophos endpoint protection for mac via command line.

    Alfredo Jo
    Alfredo Jo
    Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • WindowsCloudClean is missing 'Failed to protect', 'Failed to update' - Why?

    Doing-bits
    Doing-bits
    We are having issues with new machines and machines already 'protected' down to WindowsCloudClean being missing. I have no idea what that is. We can connect these machine to the dci sophos website but it doesn't do its 'thing'. Unprotected devices are…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • why do I have so many systems at risk?

    Paul Dunn
    Paul Dunn
    I have being installing Sophos endpoint on all our workstations. The installation goes as designed, and yet, I have 18 systems at risk. What am I doing wrong? Can anyone help please?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Info Endpoint Standard Protection (cloud) licence limit

    Christian Ceriotti
    Christian Ceriotti
    Hello, I've a question for my licenses of Endpoin protection standard. I've buy 4 licenses and I've installed these on 4 pc. but when I show the licenses in admin account I've 3 licenses in use and limit 4 (attachment) is possible that 1 pc is…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Central managed endpoints are showing Policy Compliance issues after release of Intercept X/Exploit Prevention 3.6.9

    Karlos
    Karlos
    Some users may have experienced their endpoints reporting a status of "Policy non-compliance: Exploit prevention" after the release of Exploit Prevention 3.6.9 This issue has now been resolved. Sophos Central customers using 'Controlled Updates' may…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Gibt es ein komplettes removal tool für den Sophos Central Client? Eines meiner Systeme lässt sich nicht mehr mit Sophos Central verbinden.

    Olaf Skarabis
    Olaf Skarabis
    Hallo, kurz etwas zum Hintergrund meiner Frage: Ich hatte auf 2 meiner Systeme am Testprogramm von Intercept X (Beta Programm) teilgenommen. Der Umstieg von der normalen Version lief einwandfrei, dann kam vor 3 oder 4 Tagen der Hinweis im Sophos Central…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Issue Starting Sophos Services . Ex Hitman Pro

    skyisbluescreen
    skyisbluescreen
    High Alert on SC Dashboard One or more Sophos services are missing or not running In This Instance We Have Hitman pro not running. Unable to Start Service - Error Below In Some Instance All Services - Endpoint Health Etc Is All Fine on Client…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Choosing license specifically for Sophos Endpoint Standard Edition

    Riyad
    Riyad
    Hello everybody, As I am downloading Sophos Endpoint (Trail), Sophos is giving me username & password for that. But I was specifically looking for Sophos Endpoint STANDARD edition, unfortunately I didn't find a way to choose for Standard or, advanced…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • threat dismissed vs threat cleaned up vs threat detected !! Need better clarity on the sophos action on the malware

    Renju Jacob
    Renju Jacob
    Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Updating failed because WindowsCloudClean is missing

    Mark Hicks
    Mark Hicks
    I'm seeing this with a few desktops where it is not updating because of this error. I've searched the web and knowledgebase and not finding any reference to this. Has anyone run into it? This is running on Sophos Central using the Sophos Advanced Endpoint…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Installation Extractor returning Code 0x00000086

    Playa Mizusy
    Playa Mizusy
    I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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