• RE: Issue with Intercept - User Interface has stopped working

    LINCK
    LINCK
    Hi Rincewind The HitmanPro.Alert UI is best to the last UI 0.7, 0.7 is very basic and lost the common Sophos Endpoint 10.6 UI options. the new version should be one step ahead in all areas and not a complete new product with a lost options. Remember…
    • over 8 years ago
    • Sophos Endpoint
    • Discussions
  • RE: need help uninstalling sophos antivirus and all its products, trial version windows

    Aditya Patel
    Aditya Patel
    HI Drew, I would like to know , Which Product of Sophos antivirus you are currently using ? is it regarding Sophos Home or Cloud based Endpoint. Thanks and Regards Aditya Patel | Network and Security Engineer.
    • over 8 years ago
    • Free Tools
    • Discussions
  • RE: Feature Request: Policy for Randomized Scheduled Scans for Endpoints and Servers

    Aditya Patel
    Aditya Patel
    HI Eric , I would like to see this feature as well, we do have a Feature request portal for customer and partners . http://ideas.sophos.com/ . Please port your idea there. For your Query please follow the link provided http://ideas.sophos.com…
    • over 8 years ago
    • Sophos Endpoint
    • Discussions
  • Windows Exclusions for User Folders

    Nick_SVRMC
    Nick_SVRMC
    Hi, I've been looking for a solid answer on how to do this and everything I'm finding seems like it isn't possible. I have a vendor application that has a requirement to exclude the following path: "C:\Users\<Windows USER_ID> \AppData\Roaming\Nuance…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Question on Sophos Cloud Endpoint

    TechmosAdmin
    TechmosAdmin
    We are currently rolling out the Sophos Cloud Endpoint across the business. Most installs are going ok but some are randomly finishing the install, when it's done, it shows as "Sophos Auto-update is not configured" As it's the cloud installer, we…
    • over 8 years ago
    • Sophos Endpoint
    • Discussions
  • Policy Comparison Failure - Client Firewall Policy

    Nick_SVRMC
    Nick_SVRMC
    I have a device that started to show this error after a couple of days being powered off while the user was on a vacation: Client firewall policy Comparison failure Client firewall status Date/time Code Description 8/9/2016 10:40:30 AM e0140004…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • RE: Sophos UTM - Sophos LiveConnect is disabled

    JackRam
    JackRam
    Thank you for the response BAlfson. Unfortunately, I have tried resetting the registration token. Because of the protocol error in the logs, I'm leaning toward an incompatibility between Sophos Cloud service & TLS1.1+. I've setup my firewall not to accept…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Cannot uninstall Sophos Anti-Virus Error 1721

    Robot_Overlord
    Robot_Overlord
    After moving Enterprise Console to a new server, I need to uninstall the Endpoint Security and Control client so I can re-protect the new server from the new Console. I am not able to uninstall the client. I get the following error in the Sohpos Anti…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Pre-configure Mac Packages installs as 9.4.3, then downgrades to 9.2.10 on updating

    SebastianWill
    SebastianWill
    Good morning, Network setup Clients are pre-configured to use the existing relays (avrelay01, avrelay02) as update sources. The primary update source called avmain updates from sophos and pushes any updates to the relays. It has a SEC installed…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 - Sophos Endpoint Protection (UTM) or Windows Defender?

    utmadm
    utmadm
    I just upgraded to Windows 10 Pro 64-bit from a newly created Windows 7 (Ultimate, 64-bit). I am thinking about using this system going forward as my personal, production Windows system. (My previous "production" Windows system was Windows 7 Ultimate…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Anybody figured rules/exceptions for Sophos CLEAN product on UTM w firmware 9.3 or greater?

    StaffordFields
    StaffordFields
    Its great the Sophos broudht on the new Sophos Clean that brings ability to search and destroy hard to find rootkits and worms, but the online 'SCAN' for unknown files will not pass the UTM. I am using Web Filtering and IPS, but cant find anything in…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • "On-Access Scanning: Disabled"; All buttons Greyed-out; Endpoint Security and Control Anti-Virus

    WilliamWinford
    WilliamWinford
    I'm running vers. 10.6, which updates successfully. The only two buttons that aren't greyed-out are the "View Updating Log" & "Configure Updating". We need On-access scanning to be enabled. Thanks!
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • RE: SSP.exe creating lots of traffic

    CraigJones
    CraigJones
    It would be best to allow https access to: 4.sophosxl.net and ssp.feedback.sophos.com These are used by our next-gen MTD and Download Reputation features, which connect to those urls via the SSP service. In fact here's the full list of SXL addresses…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos LiveConnect still offline ?!?

    zaphod
    zaphod
    Hi, sophos liveconnect seems to have massive problems since 2 days. my UTM shows no clients online and liveconnect is offline. in the live log it shows: 2016:04:28-08:49:54 vpn-1 epsecd[10157]: W id="424200" severity="warn" sys="System" sub="epsecd…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Sophos Endpoint On-prem to Cloud Conversion

    JoshTobler
    JoshTobler
    We have begun migrating from On-Prem to Cloud. The migration tool does not work for us so we have to do it computer by computer. Why? Because it continues to state an issue with the tamper policy and even though we fixed it on the enterprise console,…
    • over 8 years ago
    • Sophos Endpoint
    • Discussions
  • Can't uninstall SAV client - HELP!!

    SteveBray
    SteveBray
    Hello all - I have SAV 10.3 installed on a Windows 7 machine. The client came gratus from a prior employer. It appears that the update server has taken a permanent nap, and connections to SOPHOS directly are not working. When I attempt to uninstall…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Trying to write an ICAP client to connect to SAV-DI, getting strange response from SAV-DI when i send a preview, gives code 204 when should be 100 i think. Does SAV-DI ICAP server user previews or not?

    chriselse
    chriselse
    I am trying to implement ICAP capabilities into SAV-DI to scan files and have currently got a service that seems to work for the most part. However I am encountering a problem. When I send the IP and port to the ICAP server a preview size is also required…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Is my Sophos Protection Up to Date?

    MontyBurns
    MontyBurns
    So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Web Protection Logs are not populating

    RickDunsirn
    RickDunsirn
    I've noticed over the past few months that my Endpoint Web Protection logs are not populating on my UTM. This started to happen on version 9.355. I have now cleanly installed 9.400-9 and have refreshed from scratch the Endpoint Protection and I'm still…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • RE: UTM 9.213-4 - Sophos LiveConnect for EndPoint - no computers are showing online

    MartinEsslinger
    MartinEsslinger
    Hi Bob! actually all the endpoints are (mostly) green, only sometimes they are grey even if they are online, but I could not confirm that this related to all these error events. If it 's like you say and the UTM is chatty then it may be unrelated. For…
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Problems re-installing SAV under Mac OSX 10.11

    FormerMember
    FormerMember
    Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to install Endpoint on new Windows 10 machine

    FernandoViñan-Cano
    FernandoViñan-Cano
    Hi, I've had to rebuild a working Windows 10 machine due to drive failure but I cannot get Endpoint to update itself. I've tried the "slim" and the "full" deployment links and both end up the same. I have a UTM running 9.354-4 and when I download…
    • Answered
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Modify updating settings from the UTM Control Panel

    ChrisHibberd
    ChrisHibberd
    Hi All, I'm wondering if it's possible to modify the updating scheduled for managed endpoints from the UTM9 control panel? I found this link: https://www.sophos.com/en-us/support/knowledgebase/44325.aspx That tells you how to do it via modifying a…
    • Answered
    • over 8 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • More info Sophos doesn't update

    EdBorn
    EdBorn
    [ General ] Endpoint security and control = 10.3 Support reference = Current user rights = Sophos Administrator [ Anti-virus and HIPS ] + [ Software ] Sophos Anti-Virus 10.3.15…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos never updates

    EdBorn
    EdBorn
    This software have never updated since I bought it 5 yrs ago. (on three year buys) How do you get it to update? Time: 1/16/2016 13:16:32 Message: AutoUpdate finished Module: ALUpdate Process ID: 12032 Thread ID: 7092 Time: 1/16/2016 13:16:31 Message…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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