Hello, i use gsudo.exe with Windows Terminal to start CMD or Powershell with administrative rights but since i use Sophos Endpoint it shuts down the Terminal app every time the gsudo process opens a new tab. The Error message is "Malicious Behaviour…

As the title says, our user certificates are coming up on expiration date soon. Mine personally has already expired (my MSO is another user). 1) If we do not use file encryption, is there a consequence of certificates expiring? 2) I looked at auto…

We do not use File Encryption. We basically image a computer, login to the Safeguard credential provider (or to domain, then login to the Safeguard prompt) which prompts encryption. Then we disable the credential provider and the auth prompt using the…

Greetings all, Can anybody tell me if it's possible to specify the drive letter to target when using the closedisc.exe utility? Not having any luck using closedisc.exe D: or even /? Thanks, Pootie

Hi all, I'm using my company's laptop and running it as a non-administrator account. I am unable to access Sophos Diagnostic Utility it says "SDU is running from a non-administrator account. The tool may not be able to gather all requested information…

We're rolling out Sophos Central Endpoint Advanced to a firm that use to have Panda 360. The migration is going fine but have several machines with the same problem. That is if Adobe Reader is not installed OR is not the default program to open PDFs,…

Hello, i am new to Sophos Endpoint and still try to dig my way through the settings and options. My Testclient shows me a red Alert wich means "Privacy deactivated" and "We informed your Administrator" But i didn't got informed about anything an…

Today I noticed on our Windows Servers 2019 with Intercept X that the Windows Service "Network Setup Service" is constantly restarting. It runs for 3 seconds, then stops. Starting again after a second or a few seconds. This is happening all day long…

Hello dear community, I have the problem that I used a wrong installer when installing an endpoint for a customer. Unfortunately, with the large number of customers, I do not know in which customers the PC was installed. When uninstalling, the tamper…

Hi, I know this is a known issue but I'd thought I'd reach out anyway. I need to remove Sophos off of a lot of Mac computers, including the system extensions. (They seem to be causing performance issues). I cannot ask users to disable SIP and run a bunch…

Hello there! I have some questions. I wasn't sure where to open this thread (f.e Sophos Central or Intercept X Endpoint ). Please excuse me if my posting here is wrong. We recently joined Sophos. We also caught a lot of malware that our previous security…

Hi all, today it seems that on a lot of Windows 10 clients the Sophos Anti-Virus service was removed however not on all. The status in Central is ok so no "service missing" message or the like. Is that due to an update? Why does it not affect all clients…

Hi I am using SOPHOS Intercept-x for server with server lockdown feature and noticing that SOPHOS SDL log files keep on increasing and storing more than a year logs. Resulting no space left on the disk. Pls suggest workaround to remove these logs…

Trying to create a Live Query to assess the state of the Windows Firewall via the registry. I started with the "View registry Section" query and modified it to the following. The initial case statement ALWAYS produces the results "Error", even though…

2 of our computers got BSOD today after a Sophos product update has been installed yesterday. Both machines are EAP. The BSOD occoured about 1h after power on during a zoom video meeting session. with or before the BSOD a minidump has…

when I run the AD sync a specific server in Sophos Central is moved from AD group to no group. However, the group is available in Central and I can manually move the server back there. But a sync deletes this assignment again. In AD, the server can be…

Hi, I am running Windows 10 Home 64bit 21H2. I am trying to install Hitman Pro Alert using the file downloaded from the official web page. It is version 3.8.19.923. However, when I run the .exe file, and then click on Install, a message pops up…

Hi all, while most clients in my branch can be protected from the SEC without any problems it fails on a couple of clients. All are installed from the same image with same GPOs. Searched for solutions and tried suggestions for this error but none…

According to this post and comments made in it, these rollouts should be complete and devices should be updated fully to the new architecture, however my entire fleet still hasn't updated. The new agent seems to be rolled out but devices still have the…

Hello Sophos Community, my name is David Lorenz and I am a it service provider with many customers. Our customers use Windows Server 2016 and 2019 as a virtual VMware machine. They use Intercept X Advanced with XDR for Server or Intercept X Essentials…

Hi, I am having some problems with this procedure https://support.sophos.com/support/s/article/KB-000035040?language=en_US I have a Citrix MCS Catalog, my VMs are created from a VM image base. First, I install Sophos Antivirus and execute the procedure…

What's the status on a solution for this? I am thinking we're going to have to move in a different direction for our mobile devices since this has been a known issue for years with no solution in sight. IPv6 is very common now and lack of support is making…

can I execute --registeronly with the --silent command so the end user doesn't see the change? I have managed to get tamper protection turned off

Hey All, I was wondering has anyone has any issues with having this installed on Windows 11 ? I installed it and the Encryption policy never seems to ask for a password, I can see there is a TPM but doesnt ask for a password to be set for bootup.

how to export inventory with the following information in Sophos SafeGuard Management Center? : Computer name, features (module name), user name