2024-10-09T10:57:58.328Z [28444:19396] I Begin IProductSetup2::Install for CRT 2024-10-09T10:57:58.330Z [28444:19396] A Constructing installer for CRT 2024-10-09T10:57:58.330Z [28444:19396] I Running: CRT installer 2024-10-09T10:57:58.330Z [28444:19396…

Sophos Endpoint running reliably in our environment for 5-ish years. There is a message / cache server on-prem that supports our clients, and we've had no major issues. All Dell Latitude / OptiPlex equipment. In this specific example, I'm using a Latitude…

Hello, Where can I download Intercept X Advanced？And how to authorize a license to user?

Starting today around noon (Pacific time) we stopped being able to setup new workstations in Sophos Central. The logs (on multiple machines) show this: 2024-08-19T22:39:44.0627204Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra…

Hello community, How can I decontrol a specified category for a user or user group ? Best regards, Thomas

We have a situation that's causing some annoyance with both our IT Engineers and our Information Governance staff, and its all to do with the DLP alerts to Admins when a user may be breaking our policies. I've looked at the Custom Rules for Admin email…

Hi, How to uninstall Sophos agents on multiple devices using group policy

Hey all, This one has been plaguing me for a bit, but have been able to ignore it until now. We have been rolling out Sophos Endpoint Protection, and Sophos Firewalls Switches and AP's across all our sites. However we started noticing these notifications…

Hi, I have read through these forums and also some FAQ's and everything I have tried hasn't worked. The SOPHOS administrator has been unable to recover the key, so this problem has been dumped in my lap. Does anybody have a method they have successfully…

Hello, One of the apps I'm developing is flagged as a low-reputation app, for the following security consideration: Trigger installation (This app can ask Android to install another app). The problem is, that I didn't add a mechanism to install apps,…

Hello there, How can I run my Sophos AV on a device while in safe mode (Windows 11 Pro)? Which executable file I should click to start scanning against threats? Kind Regards, Damian

Hello Sophos Team, I was wondering if our license is automatically renewed or manual (buy new license code). As the picture shows the expiration date is Sep 4/2024, what would happen then? Thanks in advance.

Hi Abhimanyu, "Recently, we deployed Sophos Intercept X Advanced for one of our customers. Now, they are facing system slowdowns. Could you please help me resolve this issue?

Hi, We use the Endpoint Peripheral Control policy Blocked Bridged to disabled the WiFi Adapter when a wired connection is available. We're a highly mobile workforce and staff will work via wired connection when in office and on WiFi typically when working…

Hi all, I setup one WindowServer for cache and relay server. Now i plan to install my one of linux server for Sophos EP and this server is offline. So how can I check from my sophos central for this offline server status ? It can check it from my relay&cache…

Hey guys It is possible to create the following rule in the endpoints: if it's not expressly permitted, it's not allowed. Something similar to the lockdown for servers. Thanks André Soares

Endpoint Installation Failed

Hi team, we are using Intercept X Advanced for Server. I am working for Genesys telecom labs. I would like to know the steps how to configure an alert for the license limit. We have a situation that [regarding licensing] usage value exceeds the limit…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview: This article gives an overview of how Endpoint Software…

If a Laptop is encrypted through Sophos, and the laptop is then reset and wiped, is the har drive safe to dispose of?

We are using Sophos Central and use basic Endpoint Protection, InterceptX Advanced and Encryption - Windows 10 Education 21H2 clients. Desktops get Endpoint protection + InterceptX Laptops get Endpoint protection, InterceptX and Encryption. …

Eventually I want to remove Sophos from over 700 machines but I'll be happy if it works for just one test machine to start. 1) I have gone into Sophos Central and turned off tamper protection 2) In Sophs Central I have Manage Endpoint Software>No…

I have a large number of newer Macbooks with Sophos installed recently and they are all having issues with battery life after installing Sophos. Looking over logs both locally collected and out of MDM, Sophos is eating a ton of resources at levels I am…

I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…

Has anyone deployed Sophos Endpoint to Mac devices using Jamf School, specifically? During my deployment call, the only thing Sophos had was for Jamf Pro, which is a different animal than Jamf School. The person working with me was phenomenal and tried…