• Removing De-Duplicated Server

    Tamjid Tarafdar
    Tamjid Tarafdar
    Recently, we got an alert that was caused by a company we work with doing a Disaster Recovery test. This caused a duplicate record of one of our servers. We have prevented the backed-up systems from communicating out to Sophos to prevent future de-duplication…
    • 5 months ago
    • Sophos Central
    • Discussions
  • Remove Endpoint Client without password

    Lothar Kruse
    Lothar Kruse
    Hello, I have a Windows 11 Pro Client that has a Sophos Endpoint Protection Client installed. But in Sophos Central the client is not listed any more. When I start an update on the client manually, there comes an error. I can´t find any way to…
    • 5 months ago
    • Sophos Endpoint
    • Discussions
  • Ransome ware attacked

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi, I want to test ransome ware attached in client which installed Sophos Endpoint. How can I check it from Sophos Central for this attach notification and How can I put this Ransome ware file to this client for testing.
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • How can I search for a MD5 Hash with Sophos EndPoint

    Hans_Dampf
    Hans_Dampf
    I have a hash like: 6ea2c9276c122222222222f9ae2 i want to search on the clients for this hash. is there a posibility to search with Sophos EP?
    • 5 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central , possible to edit base policies?

    JohnMaA
    JohnMaA
    Hi, Is it possible to edit the base policies, so that we don't have to change a policy manually every time we create a new Customer? Using a Global template forces us to manually go into the settings to add the new customer to the template, so…
    • Answered
    • 5 months ago
    • Sophos Central
    • Discussions
  • all kinds of Sophos endpoint user get other users update notifications.

    ab awal
    ab awal
    All Sophos agent users get a notification ( Access to computer "x" denied because it may be unsafe). This notification gets recently all user, thing is that all users any users get other users notifications.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Malicious behavior ('Lockdown') prevented

    Andreas Sandner
    Andreas Sandner
    Hello, recently we've had multiple issues that Intercept X prevented installation or execution of software because it suposedly prevented "Lockdown". It likes to block our remote maintainance software because of this, and today I was unable to install…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Protect network traffic blocks EWS service URL from within a program

    Jonas Havemann TimberTec GmbH
    Jonas Havemann TimberTec GmbH
    Hello, we have a problem with the feature “Protect network traffic”. We are using a terminal server, on which employees work with a program that uses EWS to send mails. We now have the problem that Sophos blocks the automatic login process via the…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Anti-virus protection with Endpoint ?

    Bordeianu Daniel
    Bordeianu Daniel
    Am a bit concerned that the Endpoint trial program I 've installed for a malware scan has uninstalled my antivirus suite (antivirus firewall emails, etc protection). Malware are one thing, antivirus and firewall another. Is my system back on WIndows defender…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • File scanning causing very large data files and RAM usage (unpaged pool)

    Jeremy Roberts
    Jeremy Roberts
    We have group of web servers with very large Unpaged Memory used by Sophos. Despite the promise of a fix in the latest agent, all that has happened is the RAM usage gets cleared down on a reboot, it then creeps back up at a rate of 2GB a week. By the…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • TLD block in Sopho Central

    Damian Kowalik
    Damian Kowalik
    Hello there, I am trying to block TLDs in Sophos Central using Website Management—Add Website Customisation, and instead of putting many domains with a malicious top domain, I would like to be able to block this particular domain. What should I…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Windows 11 ARM

    Anthony Hill
    Anthony Hill
    Does Sophos (Intercept X) work on the New Arm processors for Windows 11 Surface Laptops? If so where do we get the Intercept X download from/for Sophos Central? Thanks.
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Blocking of Custom File type for execution

    Shashank Khamkar
    Shashank Khamkar
    Dear Team, Can we Block Batch file execution or Command Prompt through Sophos Endpoint Protection? If yes then Kindly provide a KB article.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophs Central control

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I have installed Sophos EP in client and it's possible to control "no internet access and only the website that allow from Sophos Central" ? or can block all http and https from Sophos Central ?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Can block the port for Endpoint client from Sophos Central ?

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, It's possbile to block the port for Endpoint client from Sophos Central ?
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos DLP Inside file Content Blocking

    Shashank Khamkar
    Shashank Khamkar
    Dear Team, Can we block a content in a file such as adhar card number sent in a file or so.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • DLP Block message missing

    Matthew Gaston
    Matthew Gaston
    Hi Folks, Currently setting up a DLP policy for my company. The rules we have set up work as expected, for instance the rules we have set up to " Allow transfer if user confirms" successfully prompt the user with a popup that asks them to confirm/ block…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos intercept X advanced

    Vinay A S
    Vinay A S
    When a user has some data on their laptop and attempts to modify or delete it, can Sophos Intercept X Advanced block these actions? Consider an example UserA has some data on their laptop and UserA wants to delete it, can Sophos Intercept X advanced…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • One or more Sophos services are missing or not running One or more Sophos services are missing or not running

    Vinay A S
    Vinay A S
    Dear Team, While installing Sophos Intercept X Advanced agent on Mac its showing One or more Sophos services or not running. Kindly help me with this issue.
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Adding exceptions to Peripheral Control policy

    Roman Blaszkowski
    Roman Blaszkowski
    Hi, School I'm working at has decided that all removable USB Memory sticks are to be banned and restricted only to specific departments. It's all well and good, but there will be an influx of new devices, that would have to be added as exceptions and…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Install Sophos endpoint on devices with multiple NIC/IPs

    CarlosLS
    CarlosLS
    Hi, I need to install Sophos endpoint on some computers with a particular situation, description below: These computers have 2 or 3 IP addresses, each belonging to a different network. They are shared between employees from different companies,…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • How to safely operate a developer-friendly loose policy?

    Yohei Ikata
    Yohei Ikata
    What is your company's policy regarding the operation of endpoint protection for software developers? I like Sophos Endpoint Protection, but the software developer environment is a headache. Our anti-threat policy has been so badly written that exceptions…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Some Sophos services are not running/missing

    Jehad Alamin
    Jehad Alamin
    Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • some users disappeared from Sophos central

    Jehad Alamin
    Jehad Alamin
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Cannot find some users and computers on Sophos Central Dashboard

    Ahmed Obaid
    Ahmed Obaid
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.
    • 6 months ago
    • Sophos Central
    • Discussions
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