• Central Migration tool say Unknown login error . See log for more information

    Mester József
    Mester József
    Hello I have an Endpoint Central Server. I started migration 4 month ago. Today I can't log into the Migration Tool to see how many computers are in the old state. I got this error. Central Migration tool say Unknown login error . See log for more…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Central endpoint installation: automatic group assignment

    LHerzog
    LHerzog
    Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos not allowing to use certificates in certain webs

    Carla
    Carla
    Hi, When SSL/TLS protection is activated from Sophos Central > Endpoint Protection > Base Policy, I encounter problems to access Public Administration/bank/taxes sites. I know that it's because it is not possible to decrypt their traffic. So I use exceptions…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • What version of Sophos contains sophosinterceptxcli.exe? I have to scan a single file.

    Michael Leonetti
    Michael Leonetti
    Hello! New to this forum. We have the Sophos Agent here on all of our servers. I need to use the agent to scan a single file on the CLI and output whether or not it is infected. I need to do this in C# that's why I was looking for the CLI app. But I…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Update Cache failing since retirement of SDDS2

    stoomart
    stoomart
    Hi all, Our Update Cache running on Windows Server 2019 last updated successfully at 2024-01-27T22:43:38.408Z and has been failing since. It was running LTS 2023.0.0.2 but the issue continued after upgrading to FTS 2023.1.2.10. I installed a new…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • QUIC Protocol masOS Safari

    Kelly Redding
    Kelly Redding
    Hi all. we are experiencing issues with QUIC. New sites are using QUIC and this is stopping inspection and web control. We have fixed the issue with Chrome, but many of our global users use Safari. QUIC is baked into Safari and therefore no option to…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint tenant identification

    Stuart James
    Stuart James
    We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Update failing

    AndreasLiesegang
    AndreasLiesegang
    Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Problem auf allen Endpoints: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden

    FrankDiedrich
    FrankDiedrich
    Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner v1.11.3.879 failed to install

    uthaman n
    uthaman n
    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Windows 10 IoT Enterprise LTSC uwfmgr write filter

    Alan Hueck
    Alan Hueck
    Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Uninstallation failed. Update is currently in progress..

    Peter Funny
    Peter Funny
    I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint device login failure attempt

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Our client is having endpoint and server with XDR, Please let us know if there is a query or report available for User password failed attempt on Windows MAC and Linux systems. Also is there an option for sending an alert for this to central…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Website Listed as MALICIOUS and PHISHING AND FRAUD

    Steve Vahalla
    Steve Vahalla
    https://intelix.sophos.com/report/0193e2da226c4e748d1eea2314d5219f/static/url Hello, I am migrating and cleaning up our website Spectrum for Living and have run it through all the tests possible and believe that due to previous poor hosting, it is…
    • 9 months ago
    • Sophos Central
    • Discussions
  • Sophos protection issue

    Vincent Lewin
    Vincent Lewin
    Hello, We are suddenly getting this error when running the installer on 2012R2 servers, we have not seen this on other OS' "License is not valid. You are not licensed to install any products provided by this installer on this computer. check your…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Internet Connection Issue after install Sophos Endpoint

    Billy Chang
    Billy Chang
    Hi, I'm facing a issue that delay around 2 mins to get internet access even the WiFi shown connected. This issue happens after install the Sophos Endpoint. Anyone facing the same issue like mine?
    • 10 months ago
    • Sophos Central
    • Discussions
  • W10 to W11 inplace auto upgrade blocked

    Thomas_LSW
    Thomas_LSW
    Hi, If I want to install the inplace auto upgrade from W10 to W11, it is blocked by Sophos without any notification. If I stop the HitmanPro.Alert service, the upgrade works. My invocation is as follows: setup.exe /auto upgrade /priority normal /noreboot…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Policy Deep Scan logs

    Ali A
    Ali A
    I created a Threat Protection Policy and enabled Deep scan and Scheduled it for only one file server. Today, I'm trying to find the log of the scan and see if it deleted or quarantined anything. Where can I find this?
    • 10 months ago
    • Sophos Central
    • Discussions
  • uninstall the Sophos software

    Gabriel Raileanu
    Gabriel Raileanu
    Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • In the Server Tab I have 4 servers listed as Unmanaged, all of them are no longer in the AD or used by us. How do I remove them?

    Shawn Adams
    Shawn Adams
    All 4 are either Old Servers we removed from the active list in central after uninstalling Sophos and turning them off for good or Servers where we never installed Sophos to begin with. All of them are no longer listed in our active directory and no longer…
    • Answered
    • 10 months ago
    • Sophos Central
    • Discussions
  • Sophos installation failed

    han qin
    han qin
    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos AMSI Protection Logging - Turn Off

    Jerome Nillasca
    Jerome Nillasca
    Dear All, Hope you are all doing well. I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help Since we upgraded our workstations to Windows…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • no heartbeat from MacOS Sonoma 14.3 (again)

    LHerzog
    LHerzog
    Yesterday the first client updated it's MacOS to Sonoma 14.3. Since then it has no heartbeat on our firewall. All Sophos services up and running. Agent 10.5.1 The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Disable automatic cleanup of PUA

    Lukas_lzs
    Lukas_lzs
    Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests

    Russell Admin
    Russell Admin
    Issue with Sophos Endpoint Intercept X Advanced for Server on Windows Server 2022 HyperV Guests Hypervisor is also Server 2022 host running Sophos Endpoint Intercept X with all the recommended HyperV exclusions in place. The guests VMs get ridiculously…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
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