• Sophos Scan service on macOS stops running

    Edwin Rivera
    Edwin Rivera
    The Sophos Scan services stops running sporadically even though all permissions are set. We use MDM to deploy Sophos Endpoint to a number of Macs running macOS 12 thru 14. When Sophos is deployed, we can confirm all services are running and have the green…
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Installation Failure : SeSecurityprivilege

    CSDF Informatique
    CSDF Informatique
    Hello, We've been using Sophos for two years now. However, for the first time, we're encountering an issue during installation. An error indicates that the following privileges are missing: SeSecurityPrivilege. We've tried installing with a domain admin…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Update Server Agent Version

    SAtkinson
    SAtkinson
    I noticed on the advisory for the recent SSL issues that there were 2 different versions of the server agent. Server version 2023.1.x Server version 2023.2.x I have a server that is on 2023.1 so thought it would make sense to update this to latest…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Safe Browsing has detected that the Microsoft Edge browser has been manipulated

    msw_fisit
    msw_fisit
    We have a terminal server running Sophos Intercept X Essentials. This now also reported a detected manipulation of the browser and provided corresponding information. How do you deal with this? Do you always report these reports to the Sophos team or…
    • 9 months ago
    • Sophos Central
    • Discussions
  • Uncategorized websites - how to block in the Sophos central

    Damian Kowalik
    Damian Kowalik
    Hello there, I'd want to ask the Sophos community if I can block uncategorized websites in Sophs Central? Many of our users appear to browse uncategorized websites, which I am unsure how to prevent. Kind regards, Damian
    • 9 months ago
    • Sophos Central
    • Discussions
  • Error en Instalación

    Mauricio Sanchez Sabogal
    Mauricio Sanchez Sabogal
    Hola Saludos a todos Estoy intentando hacer una instalación , pero me sale el siguiente error. Gracias INFO [6143451072] root <> Logger suldownloader configured for level: INFO INFO [6143451072] suldownloader <> SulDownloader 1.2.6 started INFO [6143451072…
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Installer: download error from dci.sophosupd.com - non existing host

    LHerzog
    LHerzog
    We're trying to install a new Agent and are getting trouble: Error fetching data from https://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat That host cannot be resolved. No DNS entires! That will be a global problem. Installer…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • WIN-INI-PRC-NODE-SPAWN-SUSP-PROCESS-1 - Adobe Creative Cloud

    Jonas Stadler
    Jonas Stadler
    Hello everyone, Is anyone else getting "High-Risk" detections "WIN-INI-PRC-NODE-SPAWN-SUSP-PROCESS-1" from Adobe Creative Cloud? "parent_path": "C:\\Program Files\\Adobe\\Adobe Creative Cloud Experience\\libs\\node.exe" SHA256( node.exe) : 17fd75d8a41bf9b4c475143e19ff2808afa7a92f7502ede731537d9da674d5e8…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Enpoint - Threat Detection - SSL inspection active - invalid date

    JustinMilne
    JustinMilne
    Leap year bug guys? Seeing more and more reports of Browser warning NET:ERR_CERT_DATE_INVALID its the Sophos Endpoint RSA Root with a date of 1/1/1601 Meaning its the SSL/TLS Inspection feature - turn it off and the problem goes away... Ouch!
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Can not install Sophos endpoint Protection ( Windows10 Client)

    Jae
    Jae
    I am trying to install Sophos endpoint Protection using a fresh download of the installer Version 1.19 from Sophos on a fresh Windows10 Client. This client is fully patched and updated and using TLS 1.2. I have tried using Sophos Zap, I have tried all…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Microsoft Dynamics Outlook Plugin and CSV export being blocked

    Slappy
    Slappy
    In the past week we have run across couple of issues..... things were working just fine but then they were not. Two issues so far: - Dynamics/F&O users have the ability to export to CSV. - Dynamics/F&O users were able to use the Dynamics Outlook…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Advanced - Bankingsoftware langsam

    Christian Niemann
    Christian Niemann
    Hallo Zusammen, hat jemand von euch Erfahrung mit dem Einsatz von Sophos Endpoint und Proficash? diese Bankingsoftware ist bei aktiven Endpoint schutz sehr langsam. Wenn die Policy's im Endpoint alle deaktiviert werden ist die Software wieder schnell…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Error en instalación SPL

    Mauricio Sanchez Sabogal
    Mauricio Sanchez Sabogal
    Buenos días Saludos Me está saliendo el siguiente error al hacer instalación en un sistema Linux Debian This software is governed by the terms and conditions of a licence agreement with Sophos Limited Performing pre-installation checks to verify…
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Can not install sophos cloud client on Windows server

    Ishaq E
    Ishaq E
    2024-02-19T14:30:43.7770501Z INFO : Running C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\2\\SophosSetup-1839998792\\Setup.exe 2024-02-19T14:30:43.7770501Z INFO : IsWow64Process2 not available on older platforms 2024-02-19T14:30:43.7770501Z INFO : Stage…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Block Generative AI

    Onur Akcay
    Onur Akcay
    Hello, I want to block generative ai using sophos antivirus, I've checked the application control and i couldnt find anything. Do i have to use FQDN for all of them or is there any basic way to do so? Regards.
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Is excluding Microsoft application from real time scanning files (local/network) possible?

    Masato
    Masato
    Hi, our macOS users are experiencing the serious slowness to open and load PowerPoint slides saved on Sharepoint / One Drive on their desktop PowerPoint application. Sometimes the application gets frozen and need to force quit. We identified that…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Cloud sandbox support in Sophos Intercept X EDR

    Gokul S
    Gokul S
    I am interested in Sophos Intercept X EDR. I cannot find the details regarding presence of cloud sandbox facility in EDR. Do EDR have cloud sandbox facilityin it? Thanks in advance.
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Isolate device flag/trigger for stale devices?

    LCT-SM
    LCT-SM
    Hi, we have a requirement to disable stale PCs that have not talked back in 30 x days. We automate the disabling of the ad device object. However, if a device is subsequently turned on by a user AND logs on via cached creds. they can use/access the pc…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • SophosNetFilter causing BSOD

    Yoni26
    Yoni26
    Hello, We have a client with 26 computers joined to a domain. Eight of the computers started to have a BSOD as soon as the user would login to their domain profile, or if started to browse the web. After looking at the dumps we noticed that the cause…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Recommended way to uninstall Sophos Endpoint

    LuisAyalaMagni
    LuisAyalaMagni
    Hi everybody, I have a question. Is there any difference uninstalling Sophos Endpoint via Sophos ZAP vs uninstalling via control panel > Programs and features. Which is the recommended way? Thanks.
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • can not install sophos endpoint Protection ( Windows10 Client)

    Sophos User5575
    Sophos User5575
    Since today we get the following error message when installing Sophos Endpoint protection. logs: 2024-02-20T11:03:40.3569218Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata() 2024-02-20T11:03:40.3569218Z INFO…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Intercept X / Scan Report after Full Scan

    Lutz Radtke
    Lutz Radtke
    Hello everyone, we have been using Intercept X in the Sophos Central Cloud for some time. Here we need the ability to view a log file or a report after a self-triggered “full scan”. This was possible in the old onPrem Sophos and client. In the Intercept…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Error when installing Sophos-SPL on Centos 7

    Clayton Wight
    Clayton Wight
    I keep getting this error on one server. I have tried to reboot and run with the override flag and no change. Performing pre-installation checks to verify whether SPL can be installed on this machine INFO: Verifying connections to Sophos Central INFO…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Central Migration tool say Unknown login error . See log for more information

    Mester József
    Mester József
    Hello I have an Endpoint Central Server. I started migration 4 month ago. Today I can't log into the Migration Tool to see how many computers are in the old state. I got this error. Central Migration tool say Unknown login error . See log for more…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Central endpoint installation: automatic group assignment

    LHerzog
    LHerzog
    Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
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