How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"

Greetings all IPS service is not starting on an A computer which you can see on this snapshot bellow, how to overcome this error message.

Hello, We work with a Sophos Central Web Policy in general the download of .exe files is not allowed. Is it possible to exclude certain files/programs from this policy so that they can be downloaded? Thank You!

Where can I find documentation on the exit codes used by the avscanner component of Sophos SPL? I want to run the scanner as part of a build pipeline and fail it if there is a detection. I have only been able to run it on clean files and I can see it…

Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows

We have an application that is found safe from Sophos Labs Team. How would I exclude it in Central? I have disabled all features on the endpoint as a test and it is still detected. Excluded the process path. No luck. Mitigation DLLHijack Policy…

I wonder if anyone can help me, I am a user of Sophos Intercept X Essentials Endpoint. As of the middle of February there was an automatic update to one of my products: Core Agent / Sophos Intercept X / Device Encryption which meant that I could no…

On some Servers behind Sophos UTM firewall, which is not capable of wildcard DNS hosts, we noticed increasing CPU load over the last days. Up to 100% today and the server became sluggish. The CPU load was rising since March 28th - where we rebooted…

There´s a endpoint on my network that sends missing responses to heartbeat it's possible to fix it or make an exclusion to dont check that endpoint We check the possible solutions but all are to risky for us

Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application. can this be looked into thank you.

Hi Sophos, We are receiving what we believe to be false positives with a piece of software at use in our ogranisation. This software is triggering an event on the affected device for 'DynamicShellcode'. I understand that I can go to this device…

Hallo, ich möchte eine bestimmte URL in unserer Endpoint Protektion sperren. Unter der Endpoint Protection - Website-Management habe ich die URL hinterlegt und in den Richtlinien als blockiert hinterlegt. Diese funktioniert auch bei Domains wie…

We had some reps in to talk about moving from Sophos Intercept X XDR to Defender P2 (or the full E5 security stack). What I really was impressed with was Microsoft Defender for Identity. We're a hybrid org with accounts in AD and synced to Azure.…

Hello! Our Windows 10 laptops not connected Yealink WPP30 and RoomCast. C an someone advise where the problem is?

Hello Sophos, I'm stuck, unable to remove Sophos from macOS. (tamper protected) I had, 'Cloud Sophos Intercept X license for Servers and Endpoint' Licenses expired earlier in the year. Foolishly I forgot to disable tamper protection before the licenses…

Hi everyone, I am currently testing ZTNA on a specific device with a specific user where I had to activate ZTNA manually. But my colleague who is responsible for rolling out new clients via our software management reported that if he now rolls out a…

I am trying to install Sophos in a new computer but when i execute the command the logs shows the stage 2 failed, seems it is unable to reach aws hosting sophos. The same cmd command and installer worked fine in other computers, I am not sure about…

How long does it take a device in a Device encryption Policy to be encrypted? I've created a policy for device encryption and added a pc to that policy. How long before the device will start the process of asking for the encryption setup? I've restart…

As the title states, this is somewhat concerning this hasn't been rolled out yet but there doesn't appear to be any sub category for AI/GPT usage in web control policy. AI usage is becoming increasingly prevalent for businesses, while also becoming increasingly…

Hello Everyone Can i allow an application using the sha256 in Sophos central, is it possible, client using intercept x with XDR. Can you please help?

Servus Community, is there a current list or white paper listing all currently filtered translators who are blocked by default in End Point Protection with the Web Filter 'Translators & Proxies'? I'm particularly interested in whether the website of…

Users received legitimate word files via Outlook. When received they opened and edited the attachment directly (explains the AppData\Local\Temp\NDFCE93.tmp filename) an then while then saving the file on the Windows Server SMB file share, their Sophos…

Hello, is it possible to set one "Master-Password" for the tamper protection of all user/clients? Greets Frederik

Hello everyone, I have a question about the creation of threat exceptions. Suppose I have the following message in the centre. How can I set an exception there so that it can be ignored? Can anyone give me a tip? Thank you very much!

When will the new Windows Server Endpoint version 2023.2 be rolled out? It has been announced some time ago (The release of Core Agent 2023.2 is currently on hold due to unforeseeable issue & we're releasing Core Agent 2023.2.1 on Feb 01 which would…