After "successfully" cloning using Acronis TrueImage 2018 bootable media (sector by sector), the computer boots up to the SafeGuard screen which now reads: Workstation is locked! Perform Challenge/Response to unlock. Both the source drive and newly cloned…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hello, I've read through many posts on this topic so I apologize if I'm simply overlooking something... I'm trying to enable SPX encryption on our UTM 9 firmware 9.503-4 and I've performed the following steps : I've added our exchange server…

I have SPX enabled on my UTM (9.4.x) and it's working great if I use the Custom Rule keyword that I setup, but it's not working correctly when I try and send a test email to check the functionality of the Sophos CCLs that I've selected. Below is a test…

We have the old Sophos Enterprise Console (5.3.1) and are now going to migrate over to the SafeGuard Enterprise so that we will be able to encrypt our computers drives. What I was wondering was, is it possible to run both the SGN Management Centre and…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Buenos dias, Tengo una duda sobre enviar un fichero encriptado a terceros fuera de mi organizacion que no tiene sophos encryption: Si el archivo enviado a 3º’s mediante password y es modificado, ya no estará encriptado y habrá que encriptarlo…

Can anyone tell me requirements and tasks required to implement bi-directional Email encryption on appliance ES4000 Thanks

Hi Is there any official Sophos Safeguard Enterprise Backup howto Document. Just need to be sure that I will have all components in case of need to recovery my Safeguard Server and Active Directory. Do I just need the Organization and Administrator…

Hi, I am computer administrator. I have to implement SafeGuard in my organitation. I did it but I have some problems. The instalation was correct. Comunication with database is OK and everything works but by mistake I used a Device Encryption policie…

I have a test ring setup of safe guard 8 on windows 7 machines and I am doing some testing. I want to do removable media volume based encryption which I have set up and is working correctly. However I also then want to move the USB drives from one…

Hi Everybody, we've set up SPX for our users. The passworts will be set by the recipients. We're a company based in Germany and most of our partners are also German :-) Is it possible to change the language of the portal. So that they are able…

Hi, As our email domain has been recently assessed by the Government and passed we are required to configure required TLS encryption on all other whitelisted government domains. This is a long list that is constantly updating. The list is provided in…

Hello all. Since last week's outage debacle, I've seen multiple random endpoints suddenly report that the device encryption service is not starting. There seems to be no rhyme or reason to the timing (not when starting up, after restart, etc.). Seems…

We are currently deploying automatic USB encryption across the organisation, however we have a select few devices we would like to add as an exception and not encrypt. One of these devices is a presentation unit which connects via USB and allows the…

We're using SGN File Encryption on network file shares, and after changing my domain password last week, I can't connect to the encrypted folder anymore from my MacBook Pro only. I can connect to other shared folders. And I can connect to the encrypted…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Hey everyone! I'm fairly new to Sophos and had a question that I think I know the answer to, but I want to make sure. I have a brand new employee running Windows 7 Professional SP1. We are using SafeGuard 8.0 with BitLocker. Her laptop is a Lenovo Thinkpad…

Hi We have Sophos SEC 5.3.1 installed but held off upgrading as we have a small handful of 2003 servers which until mid-feb would no longer be supported by Sophos. Having now realised this is no longer the case we started the upgrade to 5.5.0. Having…

Hi: I'm hoping someone here can help me with this. I've tried submitting a ticket to support but I got one response that didn't make sense a week ago and nothing else since then. I've created a policy that allows decryption and uninstallation, exported…

Hi! I made all of the possible adjustment on data control and additional policy in SEA configuration but not successful. My objective is to retrieve the attachment in .doc & .txt format, sent using SPX encryption but all I got is the pdf contains…

Hi! I've been testing SPX encryption and would like to confirm if its a normal process of SEA SPX.. Test1: send encrypted mail to Gmail -> set password -> view email -> pdf attach -> view pdf = (successful) Test2: send encypted mail from abc.com…