Hello, we use Sophos Central Intercept X with XDR and MTR and additionally the Encryption product. We don't use Sophos E-Mail currently. We got a Device Encryption policy for users to enable Bitlocker and the Outlook add-in to generate a notification…

I have a Dell XPS 15 9570 laptop that a user had manually activated BitLocker before we applied Sophos Device Encryption. I turned off encryption with the BL key he had saved, and then tried to apply Sophos encryption - got error that BL could not be…

Hi there Client has a laptop that needs a motherboard replacement - if Dell replace with the exact same make of motherboard - the user will be asked for the Bitlocker recovery key upon Bootup. Do we need to then decrypt and re-encrypt the laptop…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Hi, I want to use email gateway to be able to check incoming & outgoing mails in Sophos Central. Until now Sophos Central only captures the incoming mails. Mailing as well as the domain are not running at O365 but another provider.I have deposited the…

Hi, We implemented Encryption in our organisation. But, we found that after the installation of encryption trough Bitlocker, our devices lock automatically after 1 minute of inactivity. I understand that it's a great feature against devices theft…

We are using Sophos Central and also have an Active Directory domain. Is there ANY way for the following scenarios to work? Scenario 1 (non-domain beginning) Non-domain computer gets installed with the Sophos client, including the encryption component…

intercept x on my daughter's phone kept pestering her about web filtering needing some sort of access, so i decided to turn web filtering off. to do so, i had to enable sophos as a device admin or something (sorry, i don't recall the details). during…

Hi, does anyone know how the device would be encrypted once I click the encrypt the whole device during the policy setup? Does it encrypt through the encryption method our phone has or through Sophos, and where would the key be stored?

I'm testing the "sophos device encryption" feature. I assigned some sample computers with the encryption policy on disk and everything worked fine. Now I wanted to see how to remove the disk encryption directly from sophos central, I expected that by…

Hi Team, after updating from Big Sur 11.2.2 to 11.2.3 , Sophos is not able to manage the device encryption anymore. On a Macbook 13 I got this popup error: "We could not store the recovery key for the disk "(null)". Make a copy of the recovery key…

We are using Win10 machines in a Domain. Trying to create kiosk mode where the machines auto-logo to a Domain account. Installed is Safeguard Enterprise 8.30.0.76 I have created the Domain account on the machine such that the Windows 10 logon screen…

Hello, For Device Encryption I am facing an issue after updating the os to BigSur11. Even if I followed the kb https://support.sophos.com/support/s/article/KB-000039014?language=en_US and no other sophos product installed as per above kb when…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi All, If user forgot the SGN console password, is there any way to do recovery or DR? Thanks

Die Systempartition eines Gerätes wurde mit Sophos SafeGuard verschlüsselt. Nun ist aber kein Bare Metal Restore mit Recovery-Medium / Boot Device mehr möglich. Veeam erkennt die Systempartition nicht mehr (kein Mapping mehr möglich), da sie verschlüsselt…

Hi, The situation: Sophos Central/Device Encryption/Macbooks laptops We've got a customer with a few macbooks encrypted. Two of them are constantly reporting in Sophos Central that " Recovery key for volume 293CBD7D-B3BC-62E7-8099-9C040A7KTC52 is…

Looking at the release notes for 8.10: Virtualization platform support. The SafeGuard Client only supports VMware Workstation and Player as virtualization platform. All other platforms like VMware ESX/ESXi Server, Microsoft Virtual PC, Microsoft Hyper…