• Bluetooth headphones are not working Even it is allowed in the policy

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Our client has some issues, related to central endpoint protection 1. Bluetooth headphones are not working Even it is allowed in peripheral control policy. We have checked a JBL Bluetooth headphone, even the user has full access in peripheral…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint not working with DLP

    Sarvesh Singh
    Sarvesh Singh
    Hi, I have DLP solution named Somansa which is installed at one of my clients place along with Sophos Antivirus. There I have enabled Application blocking through Somansa DLP which is working fine in the system where Sophos is not installed but same…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Retrieve more information of client devices?

    Vincent Luckmann
    Vincent Luckmann
    Hello dear Sophos Community, we have some old devices in our company and I noticed that the sophos agent collects data like Processor structure and Operating System but now my question is; Can I get Sophos to collect more information than this from…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Datalake Query windows_programs with some empty "name" columns

    Philippe Hirzel
    Philippe Hirzel
    I am playing around with the XDR Datalake. The goal is to use the XDR Datalake for our inventory. So we do not have manually update it. I can get all installed software from the Datalake thanks to the query "windows_programs". However in this query…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Remove Sophos Endpoint Agent from a Device without Tamper Protection

    Fahad Alyami
    Fahad Alyami
    Dears, I am facing an issue with uninstalling Sophos Endpoint Agent in order to reinstall it again. In Sophos Central Dashboard, there is a laptop that is totally not protected while Sophos agent but not updated yet (logged in remotely to the device…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • A device that was not being used, started reporting strange logs in the sophos endpoint

    Pavel Čechmánek
    Pavel Čechmánek
    A strange thing happened to us on Endpoint, which was in a locked office, in one second the endpoint blocked at least 10 pages of inappropriate tip as Adult/Sexually Explicit. Since I am sure that no one was sitting at the endpoint and no one could…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • New Block QUIC setting not showing

    itskdog
    itskdog
    I saw the popup the other day announcing the new feature in Threat Protection to block QUIC to make sure that everything goes through Web Control and Threat Control correctly. I clicked the "Read more" link which took me to Threat Protection Policy…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • is it possible to exclude some URL from Endpoint logging -> whistle-blowing

    LHerzog
    LHerzog
    Hi, due to some strange German law, there must be some wistle-blowing URL to be excluded from decrypting but also from logging. is that possible with Sophos Endpoint / Central? What about Datalake? Though it's a nightmare in terms of security…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • IPS/NTP HTTPS Decryption - ERR_EMPTY_RESPONSE issues since latest upgrade to NTP64 2023.2.573

    LHerzog
    LHerzog
    Hey Sophos, you managed to bring one of our websites out of production with your new NTP64 component. Since installed, endpoints will not load it or only parts of it. Intercept-X kills the connection during TLS handshake. HTTPS Decryption enabled…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Customer wants to allow expressvpn.

    Chris1001
    Chris1001
    Hi Intercept X with XDR. I cannot find in the Endpoint management portal where to allow one (or more) sites currently blocked because they are listed in the "Proxies and Translators" category. Any assistance appreciated.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint-peripheral

    Ahmed Sani
    Ahmed Sani
    Hello, is it possible to set time to blocking USB port? As in block or leave it open for just a certain time period.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Disable Tamper Protection - Device Removed from Portal

    Susan Pieroni
    Susan Pieroni
    I have a device that at some point was deleted from the Sophos portal. I've tried reinstalling Sophos but am getting a message stating that tamper protection needs to be disabled. What steps can I take to get the device back on the portal? Thank you…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • How to change Sophos Endpoint Agent language by command lin

    Tara Hsiao
    Tara Hsiao
    I have installed Sophos Sophos Endpoint Agent on Windows 10, how to change language from Japanese to English by command line instead of via GUI?
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Unable to Start Scan - Intercept X with EDR & XDR

    Joseph H
    Joseph H
    Hello, I am unable to manually start a scan on the endpoint. Windows 11 I click scan nothing happens. Any advice? Thank you, Joseph
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • firefox error accessing the web with ssl inspection enable

    Shay Hanya
    Shay Hanya
    Hi I have ssl inspection in intercept x advanced with xdr/ I have a problem surfing with firefox. the message is: Software is Preventing Firefox From Safely Connecting to This Site mxtoolbox.com is most likely a safe site, but a secure connection…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • USB Restriction Policy in macOS 14 Sonoma not working

    NotAnAdmin
    NotAnAdmin
    Hello, I wanted to see if anyone else is having issues with Restricting USB's in macOS Sonoma. I am currently on Version 10.5.1 for Sophos and on macOS Sonoma 14.1.1 Currently, I have the Peripheral Control set to Read Only for Secure removable storage…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • block all VPNs

    Dragos Avram1
    Dragos Avram1
    HI everyone, I was wondering if it is a way to block all the vpns using sophos central? I have the web filtering based entirely on sophos central, and it seems okay so far. One of our customers wants all the vpns blocked on the enpoinds something…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Peripheral control

    Harald Bilke
    Harald Bilke
    Ave collegae! Is there a way to - see / check per device (/user) - what peripheral(s) had been blocked - allow one or more of the blocked device(s) the customer prefers GUI Salvete hRy
    • over 1 year ago
    • Sophos Central
    • Discussions
  • A device is not encrypted - Alerts when enrolling new endpoints are creating noise.

    Zachary Balazs
    Zachary Balazs
    Hello, To give context, our leadership and information security team are concerned with alerts that I coming from Sophos. Their concerns are valid considering the email titles are: Alert for Sophos Central [*****]: A device is not encrypted. However…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Block Google Accounts

    Onur Akcay
    Onur Akcay
    Hello, i want to block accounts.google.com - docs.google.com etc. I succesfully blocked google docs but when i try to block google accounts, i can still reach that webpage somehow. Im trying from website management. What should i do? Regard…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint Protection - Application Control

    Moritz Wiesenmaier1
    Moritz Wiesenmaier1
    Hello everyone, I miss the functionality of the application control in the endpoint protection that is available with SFOS. Although there is an application control, it can “only” control which application on the system are allowed or denied for running…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Tamper Protection Removal Tool

    Dereck Radford
    Dereck Radford
    Hello, We had a previous IT company that we have dropped and they supposedly removed Sophos Endpoint Protection on 200+ devices but we found it on 145 ish devices. They won't give us access to the portal and they are stating there is nothing they…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Outbreak Mal/HTMLGEN-A

    Admin Maurice van Boxtel
    Admin Maurice van Boxtel
    We have several clients accessing this website. The message in Sophos: The root cause tried to access a URL known to be associated with malware. URL: rinozuid.anewspring.nl/jsonrpc Is this website actually a risk or is this a false…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint webcontrol category lookup

    Sam Mroe
    Sam Mroe
    Hello there, Is there any tool to lookup URLs and find their classified categories for use with Central Endpoint WebControl? The categories don't match up with SFOS categories and the explanation of the categories, while verbose doesn't provide…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Block IP Range -Fake whatsapp website

    Darren Lee
    Darren Lee
    Dear all, There are a large number of fake "whatsapp web" pages at the top of Google search currently. I saw that the IP range is: 104.21.x.x or the URL is https://uaa.xxxxxxxx / https://wh9.xxxxxxxx Is there a more effective to block the IP range…
    • over 1 year ago
    • Sophos Central
    • Discussions
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