• Firewall Connection Lost in Sophos Central

    Ahmed Fahmy1
    Ahmed Fahmy1
    Dears I facing problem to manage my firewall from Sophos central as error below The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central Firewall Management Design

    Ben@Network
    Ben@Network
    Hello Sophos, the new design in Sophos Central is partly very difficult to read, because the contrast is very low. The labels are displayed with a dark gray background and black or blue font, furthermore the columns of the firewall labels are very narrow…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Distinguishing Central policy managed objects

    onward
    onward
    In SFOS 18 or 19 other than comparing the Central firewall management policy levels against each XG, is there any way to distinguish firewall rules, hosts, services that are managed from Central policies (and which policy) vs those only present locally…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Cannot register with Sophos Central

    Carlo
    Carlo
    Hi, after I changed port type from dhcp (using firewall behind ips router) to pppoe (using fw to establish connection). I cannot register with Sophos Central using email and OTP or enable Red service. Internet works but quite slow (will open another…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Interacting via write permissions to Sophos Central API

    djdrastic
    djdrastic
    Hi we've used the on device API before to sync to entries such as ip host and fqdn entries to a bunch of our managed firewalls in our domain via some scripts but have run into a bit of an issue with one firewall. We have a firewall managed via Central…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Add Folders to Sophos Central configuration

    Aaron Jahns
    Aaron Jahns
    Hello, is it possible to add folders if u add / inherit rules for firewalls via Sophos Central just like if u work on a local system? It gets pretty disorienting if you set up a new firewall or try to edit any rule. Thanks a lot!
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Multi customer XG management

    Rich5312
    Rich5312
    Hi, We manage a lot of Sophos XG firewalls across many different customers and we are now at a point where there are too many to keep track of. Even with all the firewalls added to central we sill have to connect to each customers central to view their…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Does Sophos Central support to import Trusted MAC Address CVS

    ken liu
    ken liu
    I want import Trusted mac address CVS on Sophos Central firewall group for spoof protection use. But, it seems Sophos Central doesn't support IP-MAC binding function and CVS import, am i right?
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Central Firewall Group Management Unavailable?

    ptho
    ptho
    Hi Guys, I seem to be experiencing the same issue as this user described here from last year: https://community.sophos.com/sophos-xg-firewall/f/discussions/125215/firewall-group-management-from-sophos-central-down Different browsers/cookies…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Firewall XG Home Use Edition and Sophos Central

    Alessandro Miccono
    Alessandro Miccono
    Hi, i'm evaluating to switch from untangle to XG Home Use Edition ( SFOS 19.0.0 GA-Build317 ) on an intel i5, and up to now the XG seems equivalent than Untangle (I like more the interface that seems new on XG comprared to the '80 UI of untangle...…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to use AP on Sophos Central Wireless and Voucher Hotspot on XGS

    LHerzog
    LHerzog
    Just to add this experience to others that may user AP55C on central with XG(S). Also read: register-ap55c-to-sophos-central-behind-xgs This also works with any other Central-supported Sophos AP. We've set this up with APX320,530 on other sites with…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Assigning a firewall to the group in central will apply a default configuration to the firewall

    Alban Khalfe
    Alban Khalfe
    Hello All, I am planning to add my all Sophos device to a group for managing them centrally for providing internet access to employee. I don't want to add same rule on 3 firewall again and again i want to add them one time only. My doubt are as follows…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Central management disabled on XGS87

    wineoh
    wineoh
    Both of my XGS87 firewalls had central management events this morning, neither of which were caused by me. Nobody else has FW credentials, and I was not even at the office at the time of this event. First firewall: "Disabled Management from Sophos Central…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How do I delete or refresh my CM account?

    rfcat_vk
    rfcat_vk
    Hi folks, my CM account appears to have a configuration issue regarding heartbeat, so the question is how do I refresh the account or delete it so that I can start a new account (home use)? Ian
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Heartbeat issues as per Resolved Advisory notice

    rfcat_vk
    rfcat_vk
    Hi, I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further. 1/. a brand new XG115w with the latest version of the software according to the notice still has…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Messages in GUI.

    rfcat_vk
    rfcat_vk
    Hi folks, an observation, maybe a hot fix has been applied, maybe something else. My XG115W no longer shows a message in the GUI that it is managed by CM. The GUI CM tab shows it as registered, I can still access it from CM. Interestingly CM report…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central Cost

    Alan Spark
    Alan Spark
    I just applied the 18.5.1 MR1 update to our XG 135 and was presented with the following: When I click on the "Get started" button it invites me to either login or create a new Sophos Connect account. However, it seems to be a free trial? https://www…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Alert from CM regarding Automatic Certificate renewal failure

    rfcat_vk
    rfcat_vk
    Hi folks, I have brand new XG115W running v18.5.2 MR-2 and received this email this morning. I tried searching for my original thread on this subject but was unable to locate it. "Sophos Central Event Details for house What happened: One or…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Unable to join 2nd node of HA to Sophos Central

    Ben@Network
    Ben@Network
    Hello Community, I have an active-passive setup with two XGS 2300 (SFOS 18.5.2). HA is working. Both boxes are connected to the internet and LAN, also the HA-Link is established. The Firewall have 3 WAN Uplinks, but now only one is connected. Now…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Firewalls lost Connection to Sophos Central

    Ben@Network
    Ben@Network
    Hello, this evening all our firewalls lost the Connection to Sophos Central. This happens between 20:00 an 21:00 CET at 12-11-2021. But the Firewalls it self are online and working. Has anybody the same issue? Ben
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG Firmware Management

    Andrew Hurl
    Andrew Hurl
    Hi All, As an MSP we are really struggling since moving to SOPHOS Central for Firewall Management (forced from onprem SFM) for firmware updates. We have many customers, each with 1-2 XG's assigned to their Customer in Central. In SFM we had the option…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • What does the message in the post mean?

    rfcat_vk
    rfcat_vk
    Hi, please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating. For current version pease see signature. Ian
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Firewall has not checked in Sophos Central for past 5 minutes (Multiple locations)

    SGH
    SGH
    from this morning we got a lot of "Firewall has not checked in Sophos Central for past 5 minutes" All our locations work perfectly and VPN has no problems. Is there a website to look for the status of Sophos Central if they have an outage?
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Register Device to Sophos Central As a Partner

    Daniel Klose
    Daniel Klose
    Hi, We are a Sophos Partner. A client purchased a Sophos XG136 through us. We have created a Sophos ID for the client which we used to activate the firewall (register licenses). Now we would like to manage the firewall through Sophos Central partner…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Select Sophos Partner in Central Dashboard

    soph-f
    soph-f
    When you create a new Sophos Central account from scratch by registering directly via sophos - how can we assign this account to an sophos partner? These information are blank in account details. As this will be a account only using Wireless Protection…
    • over 3 years ago
    • Community Chat
    • Discussions
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