• https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com Response Code 502

    LHerzog
    LHerzog
    While examining the Firewall logs, I find allmost all (95%+) requests to https:// mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com / are getting response codes 502 Bad Gateway from the webserver. Some get 500 and only very few get 200. Why is…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central showing wrong Firewall version

    Kyle Sexson
    Kyle Sexson
    I've rebooted the device several times, removed it from the policy group, and generally done everything I can think of to get it fixed, but we've got one firewall that seems to be reporting the wrong version number to Sophos Central. It doesn't seem…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Every new Customer License has a problem of some sort - Is this normal

    Shane KIng
    Shane KIng
    I am a Sophos partner who joined Sophos to provide security products to my clients. All were on Symantec, when Symantec soldoff Managed Endpoint we went looking for an alternative. Sophos became my recommendation. Rather than all customers jumping in…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • logging: heartbeat vs fwcm-heartbeatd, 500 Opcode Failed

    LHerzog
    LHerzog
    Sophos Support today told me, they wanted but cannot enable fwcm-heartbeatd debug logging. The service is at status: UNREGISTERED service fwcm-heartbeatd:debug -ds nosync 500 Opcode Failed From https://docs.sophos.com/nsg/sophos-firewall/18.0/Help…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • CM went off line for about 45 minutes - why?

    rfcat_vk
    rfcat_vk
    Hi folks, any reason why CM went off line for about 45 minutes? My XG shows failed attempts every 5 minutes for about 45 minutes. The XG was online with DDNS updates and user activity the entire time. In
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG106 cannot join Sophos Central

    Matthias Gerhardt
    Matthias Gerhardt
    Hello Community, I have tried to visualize my XG106 in Sophos Central. The appliance is shown up in the web interface but cannot be managed. When entering the appliance Web Interface, I get some HTML code displayed where I can at least identify license…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Kann keine Konfiguration in Sophos Central importieren

    SteffenDutschke
    SteffenDutschke
    ich habe 3 Firewalls mit SFOS 18.0.5 MR5 und verwalte diese über Sophos Central. Nun wollte ich die Konfiguration einer Firewall beim Erstellen einer neuen Gruppe importieren. Diese Schlug jedoch fehl mit folgendem Hinweisen: Was kann ich hier tun…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Firewall Manager Migration to Central Management

    Ste
    Ste
    Dear Comminity, we have a Firewall manager SFMV15 (SFMOS 17.1.5 MR-5) and now we are planning to move to the Central Management. Is there any metod or tool that can help in order to move the configurations from the SFM to the new Central Management…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central Firewall Management - synchronize in both directions

    Florian Mueller1
    Florian Mueller1
    Hello, I have an XG virtual appliance in my testlab with configured central synchronisation to my Sophos central account. So far its working and I can manage my firewall rules from the sophos central management that are synchronisized to my virtual…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Backups In Sophos Central

    Alpha Technologies
    Alpha Technologies
    Backup for the firewalls are being scheduled in Sophos Central and there are a few firewalls that have not been backed up. The firmware used is 18.0.3 MR-3. There are 16 in total and three are not backing up properly, one in particular was it backed up…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Transfer Configuration Objects from one Firewall to another

    BeEf
    BeEf
    Hi, I am setting up some XG firewalls that are integrated in central. What is the best way to transfer parts of the configurations from one firewall to the other? I am thinking of some templates regarding host and network definitions, policy definitions…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • license required to manage multiple firewall

    Sachin Bhatgare
    Sachin Bhatgare
    I have 28 firewalls. If I want to manage them using Sophos central, do I need to purchase a license like SFM50? If yes, then which licenses are available?
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Firewall stopped syncing

    yuksun
    yuksun
    Hi I was wondering if someone can help. I have recently upgraded the firmware to one of our 3 firewalls. But for some reason sophos central cannot see it after the upgrade and its not synchronized. When I click through to manage the firewall it…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Firewall Group Management how it works?

    Ste
    Ste
    Dear Community, can you please explain how Firewall Group Management https://news.sophos.com/en-us/2019/10/24/firewall-group-management-just-got-easier/ works? The post say: This feature allows you to synchronize policy, objects and other settings…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • More Questions about the move to CM

    Paul Schwegler
    Paul Schwegler
    I ran across this article here that REALLY helped answer my questions that MANY other customer service reps (and even my partner rep) could not answer clearly. I was hoping to re-open the discussion because I had some follow-up questions. Currently, I…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Can't contact sophos central for the past 5 minutes

    Victor Velazquez
    Victor Velazquez
    Hello, I have a problem with sophos central, every time is getting me a message that tell me ''Firewall has not checked in with Sophos Central ofr the past 5 minutes''. I don't know what can be the problem but it is really annoying.
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG Firewalls in Central Sync & Management showing Last Seen X amount of days

    Ninjatech1969
    Ninjatech1969
    Hello All, We constantly get this messages in Central- XG Firewalls in Central Sync & Management showing Last Seen X amount of days - However when you click on the firewall name it still lets you connect to it. What is causing this message to display…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Temporary error while accessing Sophos Central, please try again

    Tobias Fink
    Tobias Fink
    Hi, when i try to register my newly setup firewall with "Central synchronization" i get the error mentioned above. What can i do to resolve this issue? Thank you and best regards Tobias
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • No longer able to access XG through Central

    McDuck
    McDuck
    My clients XG was accessible via SC with no issues at all. Recently when I click through to it the page reports its loading then I just have a white screen. This is the same via partner access or via the client's credentials. I tend to use in private…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central Deployment: Host \"{hostname}\" could not be updated

    Ben@Network
    Ben@Network
    Hello Community, I deploy many Host-Objects with Sophos Central. The deployment ends with this message: Sophos Central Deployment: Host \"{hostname}\" could not be updated When I scroll throught the details I didn't find a corrupted host-Object…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Central Firewall: Cannot skip transaction

    Ben@Network
    Ben@Network
    Hello Community, I'm unable to deploy an user object to my Firewalls the result is a failed transaction. In the past my way to solve the problem is by click on "Skip (Ignore this failture"): Actually when I do this I receive the error massage…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Issue moving firewall to firewall group in Sophos Central

    apijnappels
    apijnappels
    We moved a firewall into a firewall group in Sophos Central and upon synchronizing it will give the following Error: Firewall Transaction Details ID : 1 | STATUS: FAILED | EVENT : UPDATE AD server \"{srvname}\" could not be updated Error:: servertype…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • How to apply some configuration through Sophos Central Firewall Management

    Rodrigo Silveira1
    Rodrigo Silveira1
    Hello, I already have 20+ XG configured and running, when I deployed them v18 wasn't released so I was managing them through local SFM but now I am updating them one by one, and now I had to move to the Sophos Central Firewall Management because of compatibility…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Firewall has not checked in Sophos Central

    Mariana Varanda
    Mariana Varanda
    Hello guys... I'm seeing reports of Firewall has not checked in with Sophos Central related to some (not all) of my firewalls registred in Sophos Central as you can see below: I also attached the centralmanagement.log file. Hope you can help me…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Multiple Syncs of - AD Sync Utility

    skyisbluescreen
    skyisbluescreen
    We would need to setup atleast 10 Syncs or more per day. Why ? We are managing Peripheral Control via Sophos but the users are managed via AD; So we need frequent sync of this group. Any thoughts on How we can manage this ?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
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