Hi folks, my CM account appears to have a configuration issue regarding heartbeat, so the question is how do I refresh the account or delete it so that I can start a new account (home use)? Ian

Hi, I have been receiving e-mails from Sophos advising one or more of my XGs does not have current version. So, today I decided to investigate further. 1/. a brand new XG115w with the latest version of the software according to the notice still has…

Hi folks, an observation, maybe a hot fix has been applied, maybe something else. My XG115W no longer shows a message in the GUI that it is managed by CM. The GUI CM tab shows it as registered, I can still access it from CM. Interestingly CM report…

I just applied the 18.5.1 MR1 update to our XG 135 and was presented with the following: When I click on the "Get started" button it invites me to either login or create a new Sophos Connect account. However, it seems to be a free trial? https://www…

Hi folks, I have brand new XG115W running v18.5.2 MR-2 and received this email this morning. I tried searching for my original thread on this subject but was unable to locate it. "Sophos Central Event Details for house What happened: One or…

Hello Community, I have an active-passive setup with two XGS 2300 (SFOS 18.5.2). HA is working. Both boxes are connected to the internet and LAN, also the HA-Link is established. The Firewall have 3 WAN Uplinks, but now only one is connected. Now…

Hello, this evening all our firewalls lost the Connection to Sophos Central. This happens between 20:00 an 21:00 CET at 12-11-2021. But the Firewalls it self are online and working. Has anybody the same issue? Ben

Hi All, As an MSP we are really struggling since moving to SOPHOS Central for Firewall Management (forced from onprem SFM) for firmware updates. We have many customers, each with 1-2 XG's assigned to their Customer in Central. In SFM we had the option…

Hi, please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating. For current version pease see signature. Ian

from this morning we got a lot of "Firewall has not checked in Sophos Central for past 5 minutes" All our locations work perfectly and VPN has no problems. Is there a website to look for the status of Sophos Central if they have an outage?

Hi, We are a Sophos Partner. A client purchased a Sophos XG136 through us. We have created a Sophos ID for the client which we used to activate the firewall (register licenses). Now we would like to manage the firewall through Sophos Central partner…

While scheduling the firmware upgrade through Central, I've encountered with following error. Below the snapshot of error message. How to fix the timezone error?

Hello everyone, is it planned to install the Firmware Updates for RED and Access Points via Sophos Central? I have many firewalls where I have to logon and click on install. The possibility to install these updates with a time schedule would be nice…

Hi Folks, based on our design, my XG firewall doesn't have direct access to internet to receive updates. I know we have SFM to help in this scenario but knowing that SFM is already retired and Sophos not providing serial number anymore, so what…

I have several groups defined in Sophos Central for firewall management. Each group presently just has one firewall, and when added, I was able to import the firewall config so the device was not reset. It's working as I would expect and I can update…

Hello Friends, how are you? I'm using version 18.0.5 mr-5 and I'm trying to sync with sophos central but I'm getting the following error: "Temporary error while accessing Sophos Central, please try again" Could help-me?

Hello Sophos Family, Its Hakan from Turkey. I have fwcm-heartbeatd issue on HA structure (aux firewall). AUXILARY FIREWALL SS: PRIMARY FIREWALL SS: I have 2 firewall with HA structure. Primary one registered to sophos central on central…

Hello, I am having trouble with scheduling reports and getting PDF's. We have Firewall reporting license Advanced + Extreme and the license is applied. I can not schedule reports or get pdf's see the red error messages in the lower right every time…

Hi, Recently I have registered my Sophos XG to Sophos Central and I am receiving the following message on the top of both the Sophos dashboard. Kindly advise.

Hi, I have a brand new XG 86 firewall and would like to register it before configuring it. When i go to Firewall Management and then click on Add your firewall, i'm asked to choose if it's a new firewall or if it's already configured. I choose to add…

We are creating firewall rules on Central for a series of firewalls. All the firewalls in the group are brand new XGS running 18.5.1-326 Still in every firewall rule we create in Central , there is the activated option " Do not apply this migrated…

I added my Sophos FW yesterday to Sophos Central. I got an email in the morning that the firewall lost connection to SC and I checked the logs and I found 3 services that have stopped. I unregister the device with Sophos central and then tried to re add…

Central seems to initiate processing of every individual object in a firewall rule each time a rule modification is made from policy. Given an example where one new ip or fqdn object is created and added to the destinations in an existing firewall allow…

Don't know whether this post is in the right place, or whether it needs to be in the Central Community Forum I'm trying to configure a Hotspot for Guest Wireless over Sophos Central for a bunch of XG/XGS Firewalls On the same Central Policy level…