• Using Heartbeat with Sophos Central Wireless not possible

    mbach
    mbach
    Hello everyone, For months now, I, along with Sophos Support, have been trying to solve the following problem. We want to use Sophos Wireless in combination with Sophos Mobile and Sophos XDR (or the Sophos Mobile App with Heartbeat) as advertised…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Prevent malicious network traffic with packet inspection (IPS) with Microsoft Global Acces

    Shay Hanya
    Shay Hanya
    Hi When I enable the "Prevent malicious network traffic with packet inspection (IPS)", the Microsoft Global Acces stop working (microsoft ztna). Anyone knows why? Shay
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Agent blocks GIMP 3.0 RC1

    Noneof Yourbusiness
    Noneof Yourbusiness
    I wanted to test GIMP 3.0 RC1 but Sophos always blocks the start It then shows: averted harmful behaviour 'Lockdown' Gimp installer link: download.gimp.org/.../gimp-3.0.0-RC1-setup.exe
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • intercept X Adv Agent does support or not

    Pradeep M
    Pradeep M
    Dear Team, Could you please help clarify whether the Sophos Intercept X Advanced agent supports Windows 7 and Windows Server 2012?
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • How to interpret Event::Endpoint::CorePuaClean - manual cleanup needed or not?

    Robert_Smith
    Robert_Smith
    would like to understand when manual cleanup is needed via API events/alerts alone this field in API events/alerts I am not clear on: Event::Endpoint::CorePuaClean 'result' API RESULT UNDERSTOOD: {"items":[{"descriptor":"C:\\Users\\SOMEUSERNAME…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • MDR Appliance

    GUARDIAN SOC
    GUARDIAN SOC
    We have an MDR virtual appliance deployed. We are looking at installing physical MDR "mini-servers" at other sites. We haven't been able to find any information related to this. Is this an option? Any related advice or best practices for deploying these…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Deploy Intercept X and get rid of other endpoint solutions in AD domain

    Andrej Pirman
    Andrej Pirman
    Hi, I am considering to replace existing Endpoint Security products (Webroot, ESET and Panda) with Sophos Intercept X on a dozen of customers. They all run Windows AD environment, most of clients are desktops in local domain. Is there any reliable automtion…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • #IDEA - Reports - Data Loss Prevention

    Bruno Neris
    Bruno Neris
    Hello everyone. I would like to suggest a new idea. In DLP reports for (Endpoints) and (Email). We noticed that the report does not show the column (Rule Content), the content of the rule, only its name. We would like to suggest as an idea…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Intercept X Version

    DavidGorman
    DavidGorman
    Hi all, How can I check the version of Sophos Intercept X installed on the devices? E.g. how can I check this information. The device tab just tells me if they are up to date, but not the actual version Core Agent: 2024.2.4.1.0 Sophos Intercept…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Mal/EncPk-AQQ - Malware alert

    Raza Mirza
    Raza Mirza
    Hi, in our environment there are alerts raised about Mal/EncPk-AQQ related to googleupate.exe & updater.exe (version 132.0.6806.0) as Malware, when searched about the Mal/EncPk-AQQ there is no information in sophos forum, request you to kindly advise…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Web Control Policy works in Edge not in Chrome

    Damian Kowalik
    Damian Kowalik
    Does anyone know why some browsers can access ChatGPT, but others cannot after a web control policy prohibiting access to it has been created? We do make use of Google Chrome and Microsoft Edge. Google Chrome does not ban the ChatGPT website, however…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • SURF- SELF HELP TOOL

    Ahmed Khalil Abidi
    Ahmed Khalil Abidi
    The SURF tool is still available to download or use for partners?
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Hi all, Its possible to block C-Pin Thunderbolt port from sophos firewall

    Gopinath M
    Gopinath M
    Shophos endpoint agent can block C-Pin Thunderbolt port option lik USB port block
    • Answered
    • 20 days ago
    • Sophos Endpoint
    • Discussions
  • Sophos certificate error || 0365 error

    SatyabrataB
    SatyabrataB
    Hi, we are getting below error i have added Sophos certificate to the trusted certificate of windows but no luck also i have followed sophos KB article again same problem.if i removed endpoint from that machine error is not showing.
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Server Protection and Citrix PVS Image

    Sebastian Pilz1
    Sebastian Pilz1
    Hi all, I'm looking for instructions on how to install Sophos Intercept X with Citrix PVS services. The instructions I've already found all want to disable certain Sophos services to delete the machine_id file, and that's where the problem comes in…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Data Loss Prevention Policies - How to configure alerts to not generate a new alert for the same event in specified amount of time

    Ugo Marzola
    Ugo Marzola
    Hello everyone, I have configured DLP policies for one of our clients, they work as expected. There is just one remark our client gave us : Sometimes if a user does the same action repeateadly, generating alerts every time he does that action, that…
    • Answered
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • ChatGPT file uploading does not work due to Sophos EndPoint

    Rafael Telles
    Rafael Telles
    I have been using Sophos EndPoint for about 3 years and using ChatGPT for about a year. Everything has been working fine until about 4 to 6 weeks ago when all of the sudden staff in our office cannot upload files to ChatGPT. I wasn't sure what is was…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • sophos agent is not updated

    Shay Hanya
    Shay Hanya
    Hi After installing Sophos agent, the agent is not communicating with central. I put the password in the agent, after that I can not select the 4 hours disabled protections. When I disable the temper protection, but the agent is not communicating…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Detections

    admin_idl
    admin_idl
    Hello, We have a Sophos Central account with about 150 computers and 25 servers. XDR is used. The licences have currently been active for about 8 days, but no detections have been displayed so far. Could it be that nothing has been detected so far and…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Is Sophos CPU history recorded in Data Lake?

    PK1
    PK1
    Is Sophos CPU history recorded in Data Lake?
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Logs results for deploying Sophos AV through Zenworks application

    Nomfundo Sindane
    Nomfundo Sindane
    2024-10-09T10:57:58.328Z [28444:19396] I Begin IProductSetup2::Install for CRT 2024-10-09T10:57:58.330Z [28444:19396] A Constructing installer for CRT 2024-10-09T10:57:58.330Z [28444:19396] I Running: CRT installer 2024-10-09T10:57:58.330Z [28444:19396…
    • Answered
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Protected devices/users

    Josefina Frutos
    Josefina Frutos
    Hi! I wanted to know if there is a way to download the list of users and the serial numbers of the computers assigned to them. From what I've seen in the reports section, it doesn't allow modifying the columns. Do you know if it's possible to download…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • How query 35 Sub-Estates from Sophos Central Intercept X Advanced

    volpedan
    volpedan
    Hi Community, I would like to be able to query the Sophos Sub-Estates db with SQL. I read that there is Live Discover service for queries, but I wonder if it can be purchased with a separate license. Otherwise, I would like to know a way to connect…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Need command to identify BitLocker is managed by Sophos Encryption on the PC itself

    ArtL
    ArtL
    I have identified a problem with Sophos Encryption, and I need to do a validation before bringing it up with Support as an issue. I can run a powershell command (as seen below) to find the encryption status however it doesn't tell me that it was Sophos…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint performance recommendations?

    David Kucera
    David Kucera
    Hi, we are a new partner coming from an ESET ecosystem, looking to replace it with Sophos for our customers, since we are using XGS and it makes sense to integrate Endpoint as well. While testing Intercept X in our environment first, my developers…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
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