Shophos endpoint agent can block C-Pin Thunderbolt port option lik USB port block

a user has been given a new computer. the old computer has been assigned to another user. two computers are now assigned to the current user. how can i remove the one that is no longer used from the old computer, since it is no longer in use? does anyone…

Hi, After the Sophos Central update, searching by username is not working. Kindly address this issue. path details: https://central.sophos.com/manage/overview/devices-list its showing search by device name operating system and ip address…

Hi, we are getting below error i have added Sophos certificate to the trusted certificate of windows but no luck also i have followed sophos KB article again same problem.if i removed endpoint from that machine error is not showing.

Hi all, I'm looking for instructions on how to install Sophos Intercept X with Citrix PVS services. The instructions I've already found all want to disable certain Sophos services to delete the machine_id file, and that's where the problem comes in…

Hello everyone, I have configured DLP policies for one of our clients, they work as expected. There is just one remark our client gave us : Sometimes if a user does the same action repeateadly, generating alerts every time he does that action, that…

I have been using Sophos EndPoint for about 3 years and using ChatGPT for about a year. Everything has been working fine until about 4 to 6 weeks ago when all of the sudden staff in our office cannot upload files to ChatGPT. I wasn't sure what is was…

Hi After installing Sophos agent, the agent is not communicating with central. I put the password in the agent, after that I can not select the 4 hours disabled protections. When I disable the temper protection, but the agent is not communicating…

Hello, We have a Sophos Central account with about 150 computers and 25 servers. XDR is used. The licences have currently been active for about 8 days, but no detections have been displayed so far. Could it be that nothing has been detected so far and…

Is Sophos CPU history recorded in Data Lake?

2024-10-09T10:57:58.328Z [28444:19396] I Begin IProductSetup2::Install for CRT 2024-10-09T10:57:58.330Z [28444:19396] A Constructing installer for CRT 2024-10-09T10:57:58.330Z [28444:19396] I Running: CRT installer 2024-10-09T10:57:58.330Z [28444:19396…

Hi! I wanted to know if there is a way to download the list of users and the serial numbers of the computers assigned to them. From what I've seen in the reports section, it doesn't allow modifying the columns. Do you know if it's possible to download…

Hi Community, I would like to be able to query the Sophos Sub-Estates db with SQL. I read that there is Live Discover service for queries, but I wonder if it can be purchased with a separate license. Otherwise, I would like to know a way to connect…

I have identified a problem with Sophos Encryption, and I need to do a validation before bringing it up with Support as an issue. I can run a powershell command (as seen below) to find the encryption status however it doesn't tell me that it was Sophos…

Hi, we are a new partner coming from an ESET ecosystem, looking to replace it with Sophos for our customers, since we are using XGS and it makes sense to integrate Endpoint as well. While testing Intercept X in our environment first, my developers…

Sophos Endpoint running reliably in our environment for 5-ish years. There is a message / cache server on-prem that supports our clients, and we've had no major issues. All Dell Latitude / OptiPlex equipment. In this specific example, I'm using a Latitude…

Hi team， The customer has purchased Sophos XDR for 400 terminal PC users, but all the terminal PCs cannot access the Internet. Based on this situation, how can the user computers use the endpoint protection function, how to deploy the agent, and use…

Hiya, I am weirdly experiencing major hits to performance on a veriety of high end Windows surface devices following the 24H2 feauture update. I initially felt as if it was windows itself doing this but, upon testing, it seems to disappear when removing…

Hi Sophos, I can't get the Application Control policy to block Proxy / VPN Tools. I've tried to edit the Base Policy as well as create a new policy and neither seem to work. See the attached image. I have tried selecting all VPN / Proxt Tool objects…

I have 3 devices with the same name, 2 of them were "deduplicated" according to my sophos central events, they still share the same name but the last activity of one of them was two weeks ago, is it safe to delete the one I know doesn´t have any activity…

Hi, We have a customer that has a Sophos XGS126 running SFOS 20.0.0 GA-Build222. and they also have Sophos Endpoint on clients and servers (all Windows). They have an external website that they can't reach and where they get this error in the (any…

(Browser-Specific): Threat Protection policies only detects malwares in Firefox when accessing the eicar website but failed to detect it using Chrome. also, what is this behavior, it keeps detecting the malware, cleans it, but never kills the sophos_hips_test…

I want to make a report of detection from sophos central, but there is no such a button to export those kind of data. I need 'detection rule', 'date', 'category', 'severity' contents in this report. Someone know how to make this kind of report…

Buenos Día comunidad, Alguien sabe ¿cuál es la diferencia entre ID de modelo e ID de instancia? al crear excepción de periféricos . Muchas gracias.

Hi, We have a Sophos Intercept-X user that has problems running End of Month reports via Excel in a certain CRM application. He is the only user requiring this functionality. We have tracked the issue down to being a .XLL (I assume that is an Excel…