Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.

Is there a query that can be used to see if a user or Mac device has accessed a specific IP or website?

We're trying to install Agents using SCCM and we are getting the below an error: Please help. C:\\Program Files (x86)\\Sophos\\CloudInstaller About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller Failed to remove 'C:\\Program Files (x86)\\Sophos…

Hi all, how can i download for sophos package and installer after i clicked to Devices>Installer> i cannot download package and send to package to user also.

Hello, I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc. I have tried to create some exclusion policy for the game but didn't help. If i tamper with…

We need to exclude some files from Sophos File Scanner on network drives. Lets say we have mapped drive N:\ with \\server1\share1 I tested access and logged with procmon and SFS debug logs, what is scanned, when opening N:\file1 I can see \\server1…

Hi all, I would like to know about Sophos Intercept X Advanced EP can do for below function. Can it do Web filtering/ Web Block? Can it block some ports , not allow ports? Can it disable USB or external hardisk? Thanks you all.

We found new point under administrative Access on our clients called Device Hardening (Gerätehärtung). Can anyone help me to find out what it is. What did this setting do? Can we adjust it? What is the hardening in detail? many thanks for your…

Hi all, I would like to know onething Sophos InterceptX Advanced EP can do skip scanning below these. > Some folders/files in server : if don’t want to scan.(File type is x.raw and other proprietary formats).

Hello, i would like to add a File-Exclusion rule for multiple filetypes and one specific path. Do i need to add multiple exclusions for each filetype or can i just create one rule for all? Here is an example: "C:\Test\Folder\*.txt,*.zip,*.abc…

Hi By default is SSL/TLS decryption of HTTPS websites marked as ON by default? What are the implications or disabling this? Thanks.

How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"

Greetings all IPS service is not starting on an A computer which you can see on this snapshot bellow, how to overcome this error message.

Hello, We work with a Sophos Central Web Policy in general the download of .exe files is not allowed. Is it possible to exclude certain files/programs from this policy so that they can be downloaded? Thank You!

Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows

We have an application that is found safe from Sophos Labs Team. How would I exclude it in Central? I have disabled all features on the endpoint as a test and it is still detected. Excluded the process path. No luck. Mitigation DLLHijack Policy…

I wonder if anyone can help me, I am a user of Sophos Intercept X Essentials Endpoint. As of the middle of February there was an automatic update to one of my products: Core Agent / Sophos Intercept X / Device Encryption which meant that I could no…

Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application. can this be looked into thank you.

Hi Sophos, We are receiving what we believe to be false positives with a piece of software at use in our ogranisation. This software is triggering an event on the affected device for 'DynamicShellcode'. I understand that I can go to this device…

Hallo, ich möchte eine bestimmte URL in unserer Endpoint Protektion sperren. Unter der Endpoint Protection - Website-Management habe ich die URL hinterlegt und in den Richtlinien als blockiert hinterlegt. Diese funktioniert auch bei Domains wie…

We had some reps in to talk about moving from Sophos Intercept X XDR to Defender P2 (or the full E5 security stack). What I really was impressed with was Microsoft Defender for Identity. We're a hybrid org with accounts in AD and synced to Azure.…

Hello! Our Windows 10 laptops not connected Yealink WPP30 and RoomCast. C an someone advise where the problem is?

Hi everyone, I am currently testing ZTNA on a specific device with a specific user where I had to activate ZTNA manually. But my colleague who is responsible for rolling out new clients via our software management reported that if he now rolls out a…