Hello, A customer of ours had an old MacBook and transferred it, via Apple's migration assistant, to a new MacBook. Now today I wanted to install Sophos Intercept X Essentials but the installer indicated that the product was already installed. However…

Hello, I am looking for help with deploying Sophos Endpoint to MacOS via Intune. Specifically, I would like help configuring the configuration profile to set the permissions for: Full Disk Access system extensions notifications You have…

hi all, got a weird problem on a mac when joined to the domain and sophos is installed and all sophos services are up and running on sophos central and on the local mac i get both green tick so i know sophos is installed/running and happy but as…

hi all, installed sophos endpoint multiple times but i get the same thing everytime, the service ScanD is not running I have disabled SIP so sophos can install unsigned drivers which has worked as before SIP was enabled it was blocking the "network…

hi all, how would i remove sophos endpoint on a mac please without knowing the tamper code, as when i go on sophos central i cant get the macs tamper code as it hasnt registered the mac, so theres no way of finding the tamper code thanks, rob

Hi, we use Sophos on MAC's and i have some questions........ * We have a group calles MACs. When we install Sophos on a MAC is it possible to auto assign to this group? * Is it possible to create scopes? E.g. that our MAC admin only can administrate…

Has anybody seen Sophos Intercept X with XDR affecting the drawing of icons in a Finder window on a Mac when connected to a Windows server? I have Enable Real-time Scanning On but Remote files is set to Off on a Mac policy.

We have an increasing number of devices that are outdating. While we cannot really see issues on the endpoints, and Central shows most of the Macs as nice and green, deeper in the Central logs we see a bunch of strange update errors like: Low,"2024…

Hello, I have a Macbook Pro (2019 Intel) with macOS 14.6.1 (Build23G93) with Sophos Endpoint 2024.2.0.35 in Sophos Central. On this endpoint, real-time protection is deactivated from time to time, without any influences. So far, a scan or an update…

I requested a trial to Sophos Central to try it out on all our macbooks before deciding on a purchase, now I am logged in to central but do not see the macos installer, only the windows ones. Since we only have literally 1 Windows machine, this is of…

Hi, I'm trying to automate Sophos Central installation via NinjaRMM. For Windows, I'm able to use Installed Software as a condition as described in the support guide: Create a Deployment Policy However, I'm not sure what condition is best to use…

Hello I can't find a way to easily monitor a folder on a mounted smb network share. For reasons not in the scope of this post it's not an option to install sophos on the actual file server. The host that would monitor the specific folder on this…

Dear Team, While installing Sophos Intercept X Advanced agent on Mac its showing One or more Sophos services or not running. Kindly help me with this issue.

Macs are failing to update. The error we are getting is: Download of MacEndpoint failed from server filesystem error: in create_directories: Operation not permitted [″/Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle″]. The Mac has the necessary…

There´s a endpoint on my network that sends missing responses to heartbeat it's possible to fix it or make an exclusion to dont check that endpoint We check the possible solutions but all are to risky for us

Hello Sophos, I'm stuck, unable to remove Sophos from macOS. (tamper protected) I had, 'Cloud Sophos Intercept X license for Servers and Endpoint' Licenses expired earlier in the year. Foolishly I forgot to disable tamper protection before the licenses…

We're trying to let Mac Endoints retrieve their 802.1x machine certificate for wired connection from AD domain controllers. Sophos EP is installed. This is always failing. We're suspecting Sophos EP is not letting the mdm extension successfully connect…

The Sophos Scan services stops running sporadically even though all permissions are set. We use MDM to deploy Sophos Endpoint to a number of Macs running macOS 12 thru 14. When Sophos is deployed, we can confirm all services are running and have the green…

Hi, our macOS users are experiencing the serious slowness to open and load PowerPoint slides saved on Sharepoint / One Drive on their desktop PowerPoint application. Sometimes the application gets frozen and need to force quit. We identified that…

Hi all. we are experiencing issues with QUIC. New sites are using QUIC and this is stopping inspection and web control. We have fixed the issue with Chrome, but many of our global users use Safari. QUIC is baked into Safari and therefore no option to…

Yesterday the first client updated it's MacOS to Sonoma 14.3. Since then it has no heartbeat on our firewall. All Sophos services up and running. Agent 10.5.1 The user is connected with SSL VPN. He was before the update (with heartbeat!) and is…

We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2. We try to use the installation script provided but it always fails to fully install. The software appears on the Mac but is unable to start. When I look at the install log…

I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder…

hi all, i know you can turn off tamper protection on pc via cmd via the SEDcli.exe command C:\Program Files\Sophos\Endpoint Defense \SEDcli.exe -OverrideTPoff password is there anyway to do this on mac via terminal? thanks, rob