• HOW TO ACTIVATE EXTENDED SUPPORT LICENSE IN WINDOWS SERVER 2012 R2 /standard

    Faizan Tanveer
    Faizan Tanveer
    Customer is having 15 machines running windows server 2012 standard/R2 with sophos protection Intercept X advanced for server , But now he is moving towards extended support for new server 2012 machines and already deployed machines . Kindly guide us…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Downgrade from Intercept X Advanced with XDR to Intercept X Advanced

    Than Khar Meng
    Than Khar Meng
    Hi Team, I would like to downgrade from Intercept X Advanced with XDR to Intercept X Advanced due to our full license is in Intercept X Advanced as per image. I have tried to go Devices > Manage Endpoint Software but there is no Intercept X Advanced…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Can not create a case from Threat Analysis Section or from detections section

    Yoni26
    Yoni26
    Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Change company name on Sophos Central

    Albert_Cutrona
    Albert_Cutrona
    Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Current state of the EAPs?

    alan weir
    alan weir
    When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Not able to create PIN sophos cloud

    Rakesh Maharjan
    Rakesh Maharjan
    HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Best Practices for Administrative Separation within a Tenant

    ll-ben
    ll-ben
    Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Check MDR status of tenant / customer using API

    ll-ben
    ll-ben
    Hi everyone, Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide. Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Cannot login on sophos central

    Enrico Trucco
    Enrico Trucco
    Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Partner portal federated authentication

    DavidSain
    DavidSain
    If I configure the partner site for authentication against Entra ID (formerly Azure AD), will local accounts still work? Asking in the event there is a communications issue with Microsoft. What happens if there are duplicate user names? I'm manually configured…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Posting to API for Endpoint Groups Update

    Brian B
    Brian B
    I am trying to move an endpoint from one group to another using the API. I have it all setup, I think, but when I do send the request I get an error from curl that it can't open the json I am sending. According to the API docs, this curl --request POST…
    • over 1 year ago
    • Sophos Central API
    • Discussions
  • Firewall Transaction Details | STATUS: FAILED | EVENT : UPDATE "statusmessage": "record exists"

    SGH
    SGH
    Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • I need serious response (Case Number: 07133660) and complaint to a support

    LR Capital
    LR Capital
    Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central SMS alerts

    Jonas Stadler
    Jonas Stadler
    Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • "License is not valid - you are not licensed to install any products provided by this installer on this computer. Check your license usage in Sophos Central"

    ECGC Bhavan
    ECGC Bhavan
    "License is not valid - you are not licensed to install any products provided by this installer on this computer. Check your license usage in Sophos Central"
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Admin: la opción "Guardar como informe personalizado" no está visible

    Cristóbal Sebastián Martínez Salas
    Cristóbal Sebastián Martínez Salas
    Tengo varios customers en la consola de administración, pero a uno de ellos necesito generar un informe personalizado asociado a periféricos. El problema es que en el apartado de Reportes e informes no me muestra la opción "Save as Custom Report", por…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Unable to login to Sophos Central when I am logged into chrome browser

    Garry Kiely
    Garry Kiely
    I CAN login with Chrome browser that doesn't have Chrome account attached. However, I am in the process of organising bookmarks etc, and what to be able to access while logged into chrome
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • how to export report threat analysis graph

    Ahmad
    Ahmad
    hi, i have installed CIXA for server on one of server. on that server in threat analysis it is showing that threat is detecred I need to export report of Threat Analysis Center : threat Graph , please advise. please advise.
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • XGS on Central

    Zane Donaldson
    Zane Donaldson
    Hi All, I was an XG customer several years back, and I remember that if I chose to manage my XG units via Sophos Central, the local administration interface was no longer available. Is this still the case? I am in the middle of deploying my new XGS…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Self-service User receiving DLP alerts

    Lauro Cesar Passos Ramos
    Lauro Cesar Passos Ramos
    Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central not showing any customers

    Unitrust Soluções em TI
    Unitrust Soluções em TI
    Hello everyone, Just logged in our Sophos Central Partner Dashboard and all my customers are gone. There any problem reported about this?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Hide MDR Product to Custom Role

    ptho
    ptho
    Hi Sophos, I've created a new Custom Role in the Sophos Central portal, with no permissions but 'Help desk' access to the Endpoint Protection product. However, for anyone within this role they still see the MDR Product control panel on the left-hand…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • We can no longer access the dashboard

    Chriz
    Chriz
    Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Partner - Best Practices for Global Templates

    DavidSain
    DavidSain
    As a partner, for endpoint protection, it's quick and easy to add, under Global Templates, a template and within that, Global Settings or Base Policies and allow/deny things across our customer base. However this isn't conducive for customer specific…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Not receiving new investigation mail notification anymore.

    Bastien Thunissen
    Bastien Thunissen
    Hello everyone, We are not receiving anymore the new investigation notification since 25-10-23 and we did no changed anything. I see that there is changes with case and investigation which is legacy now. We also checked in Threat analysis center …
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
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