hy, I would like to know the steps to grant a user the ability to manage either a single device or multiple devices within Sophos Central. Could the community please provide guidance on configuring the necessary permissions and settings to enable this…

Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…

Hi Sophos Community. I've been toying with the new custom dashboards on Central. One widget I've added in is the "Sensor location of detection" item. This (presumably) shows us that some of our devices are in places I would not expect them to…

After type correct username and password to sophos central and type MFA code and pin not login and show Invalid security code

Hi everybody, I have an account as Helpdesk admin and custom read authorization . I can access the Sophos central but not in the Firewalls under SC firewall management. Any comment would be appreciated. Bye. Murat

Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…

Using firefox 115.10 ESR I notice today going directly to https://central.sophos.com/manage/threat-analysis-center/cases (copy that in address bar) works. Then clicking on Detections, I get an error bottom right The detections load after a…

This is the result when I try to syncronize: Error [Th 14] Active Directory synchronization failed. Reason: System.Net.Http.HttpRequestException: Error al enviar la solicitud. ---> System.Net.WebException: Se ha terminado la conexión: Error inesperado…

Hello everyone, Is it possible to automatically send the Sophos Central Audit Log to an email address on a scheduled basis?

Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!

Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too? I created a user and assigned the custom role below but he can't create users.

Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…

Hello, Since yesterday, I've been receiving an alert on my Central platform. The description states "ADSyncWarningEvent," with the suggested action being "Email Alert - Change frequency for 'ADSyncWarningEvent' email alerts. This will be added to your…

Dear, I need to implement an endpoint solution that has EDR. Which Sophos endpoint solution already includes this feature?

Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!

Dear Support Please help. It said authentication failed. please check your credentials and try again.

New features new problems. Known issue?

Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…

On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…

Hi When I try to create a new customer' I'm getting this message: "Failed to process submitted information. Please check that data is valid." Any idea why? Than'x Shay

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…

Hi, I need to be able to pull the telemetry from Sophos Intercept X into my SIEM. I am currently using the GitHub project linked below to pull alerts into the SIEM, but I need the raw telemetry. Is this possible yet? This is an old thread that was…

Does anyone have a Script for ConnectWise RMM to install Sophos Endpoint? We have used some of the other legacy scripts and attempted to convert it to Connectwise RMM but have been unsuccessful.