• Password reset error

    UJay
    UJay
    Hi I am trying to login to Sophos Central to deploy my new XGS-118. However, my password for Sophos Central has misplaced and i tried to use the rest password option but i keep on getting an error message saying "Authentication Failed. Please Check…
    • 4 days ago
    • Sophos Central
    • Discussions
  • Sophos Central Enterprise

    Ahmed Khalil Abidi
    Ahmed Khalil Abidi
    DO I Need a special licence in my sophos central to be able to convert to Sophos Central Enterprise dashboard? [ Individual Sub-Estate Licenses and Enterprise Master Licenses ]
    • 26 days ago
    • Sophos Endpoint
    • Discussions
  • Shorter Sophos Central licence names in customer dashboard

    David Korel
    David Korel
    I think it would be nicer to have much shorter license names in Sophos Central. E.g instead of "Central Managed Detection and Response Complete" somethink more like "MDR with Intercept X".
    • 29 days ago
    • Sophos Central
    • Discussions
  • Easily switch between companies/customers in Sophos Central?

    Andrej Pirman
    Andrej Pirman
    Hi, I manage many end-customers. Some have only XGS firewalls, others have XGS + InterceptX. I find it very time consuming switching among them, from one Sophos Central to the other. And many times when I close Sophos Central Dashboadr of one customer…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • HTTP ERROR 401 When Accessing Partner Dashboard in Sophos Central

    TJam
    TJam
    I'm encountering an issue with Sophos Central where, after logging in during the morning, I receive an HTTP ERROR 401 when trying to access the Partner Dashboard later in the afternoon. The error message states: “This page isn’t working. If the problem…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Unable to login my Central Sophos Account.

    Umair Latif
    Umair Latif
    Hi Support, I am unable to log in to my Sophos central account, my username and Password are correct but after entering the web portal ask verification code. Unfortunately, I never received this code in my email. Secondly, when I tried to change the…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Threat Detection Dashboard \Detection view

    Alexander Bartmann
    Alexander Bartmann
    Hello together, are you aware of any problems with Sophos Central? I am asking because there are no more entries in the XDR under Threat Protection\Dashboard\ Detection since today. Datalake and Live Response are unchanged and still set to active. Queries…
    • 1 month ago
    • Sophos Central
    • Discussions
  • remove assigned user from computer

    Rüdiger Daus
    Rüdiger Daus
    a user has been given a new computer. the old computer has been assigned to another user. two computers are now assigned to the current user. how can i remove the one that is no longer used from the old computer, since it is no longer in use? does anyone…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Bad Server Response when Creating Migration Job

    David Thatcher
    David Thatcher
    Hi, I am using the following code to move a device from one sub-estate to another: function Move-Device { param ( [string]$apiKey, [string]$fromTenantId, [string]$toTenantId, [string]$deviceId, [string]$OrgID ) # Define headers for…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • AD Sync Utility stops on the step "Sending data to Sophos Central to determine changes that would be applied

    Shawn Adams
    Shawn Adams
    Clicking on Validate Credentials shows "Credentials are Correct" And the XG Firewall shows no traffic being blocked. Tried it with and without Proxy... no difference it always stops at the same step. Its worked fine for years, is the api down?
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Early Access Programs Endpoint Disappeared

    Jeffrey S
    Jeffrey S
    Hi, All my endpoints registered from my Sophos Central account. When I logged into my central account I'm no longer able to see any of my Endpoint options. I was under the Early Access Programs for Endpoint and all my serial keys keys have vanished…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Central search option last user option not working

    SatyabrataB
    SatyabrataB
    Hi, After the Sophos Central update, searching by username is not working. Kindly address this issue. path details: https://central.sophos.com/manage/overview/devices-list its showing search by device name operating system and ip address…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Constant prompt for moving to Mailflow

    DavidSain
    DavidSain
    As a partner we manage a few hundred customers. Recently we started receiving this prompt and have to acknowledge it to go away, but then it comes back. I dislike Mailflow because email comes into Microsoft before hairpinning back out to Sophos. But…
    • 19 days ago
    • Sophos Central
    • Discussions
  • Central Dashboard expected after click on Sophos logo, not MDR Dashboard

    LHerzog
    LHerzog
    Is it expected, that the MDR dashboard loads instead of the Central main dashboard, when you click on the Sophos Logo top left side? I always find it confusing because I expect Central Overview:
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Unable to search by group

    CarlosLS
    CarlosLS
    I used to search computers by writing the group name in the searchbar in the computers tab, but in the new computers and servers tab it does not work. Is there a way to still search by group? We have thousands of endpoints and I only manage some departments…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central sync to Entra - ADAL vs MSAL Library

    Boyd Thomas
    Boyd Thomas
    We've been synching between Sophos Central and MS Entra for a couple years now without issue. A couple days ago, MS sends an alert stating that the Enterprise App that was created for this synch is using ADAL and needs to be migrated to MSAL. After jumping…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Login without QR?

    Seockwoo Jang
    Seockwoo Jang
    Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central feature request

    Thomas Josef
    Thomas Josef
    1) Please mark several computer/server objects and enable “Change group” as a function, otherwise this is very tedious when dealing with many computers. I can't find any other suitable way to carry out such moving actions (with filters) in bulk than individually…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to login Sophos central Account

    Laxman Bisht
    Laxman Bisht
    Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central backup

    Damian Kowalik
    Damian Kowalik
    Hello there, I'd like to know how I can enable backup in Sophos Central so that we can back up our policies, events (generated by our endpoints), and anything else that has been saved within Sophos. Any help much appreciated. Kind regards, …
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Cleaning AD of old Sophos installations

    Fred_B
    Fred_B
    We have used Sophos for a long time and as a result our Windows AD is littered with old Sophos users and groups that are no longer used. In the past we used Sophos SAV, Enterprise Library, Puremessage and SQL DB. Currently we use Sophos Central, Endpoint…
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Configuring Central Reporting for customers as a Partner.

    DavidSain
    DavidSain
    We have a goal to help a customer see what servers & endpoints are protected & not protected by sending them a report on a regular basis. Be really nice to send missing heartbeat reports as well. No option that I've found in Central - Central is unaware…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • How is the location of a sensor/endpoint determined?

    ptho
    ptho
    Hi Sophos, On the Sensor Location pane of the dashboard I have an Endpoint showing as being in a country I wouldn't expect it to be. I'm not immediately concerned with the above fact, but I'm interested in knowing how Sophos calculates the location…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to download endpoint installer from Sophos central

    CarlosLS
    CarlosLS
    I am trying to download an endpoint installer from sophos central, but after I click on Download Complete Windows Installer the download does not start and the page returns to the dashboard. Is there any other way to download the installer? if not…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Role Management

    Randy Cleveland
    Randy Cleveland
    When modifying one of our custom roles in Sophos Central for our IT Helpdesk staff, we wanted to allow one of them to do a directory sync from within "Directory Service" under the the e-mail protection settings. When I grant the custom role "Full" access…
    • 3 months ago
    • Sophos Central
    • Discussions
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