• Adding basic hardware information to Sophos Data Lake hydration queries

    BostjanR
    BostjanR
    Hi, we wanted to use Sophos Data lake scheduled queries to check periodically if our HW and SW inventory database is up to date. We noticed that not a lot of HW info about endpoints is populated to the Data Lake with hydration queries but it can be…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • API Request Consumption

    m33rk4t
    m33rk4t
    Hi all, Do you know if there is way to check the number of API call make during the day or something ? I can't find a way to check the API consumption.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • CW PSA Sync for MDR Complete not working

    jamesharper
    jamesharper
    Our PSA sync to Connectwise is working perfectly for all products except MDR complete. Only "Central Managed Detection and Response Complete Server" is syncing, except when I run a sync I see that line item briefly change to "Central Managed Detection…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • sophos azure ad sync

    TimAlbertson
    TimAlbertson
    We onboarded a new client with a large Azure list of users. The tenant sync with on prem AD and they sync everything. I am trying to get my head around Sophos syncing based on Group ID or group filter. We really only need about 50 mb's synced. The way…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Access

    Eric Korir
    Eric Korir
    Hello Sophos Community, I have a challenge accessing Sophos Central. After successful user ID and password login, I get stuck on the next verification level requiring Security Code as shown below: Sophos doesn't sent the code. Where do I get the…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Überwachungsprotokoll

    Torsten Folz
    Torsten Folz
    Hallo zusammen, habe leider nichts gefunden und muss euch fragen. Kann man in der Central eine Benachrichtigung einstellen, wenn an der Konfiguration etwas geändert wurde (durch einen 2. Admin z.b.) Ich sehe es in der Central im Überwachungsprotokoll…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Suppressing alert about azure code signing

    needsomesophoshelp
    needsomesophoshelp
    Hey there, For the last few months, we have been getting lots of alerts that say the following: "Device failed to update because it does not support Azure Code Signing. See knowledge base article" As i understand it, sophos changed something…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Announcement about System Migration in Sophos Central

    Kyohei Urano
    Kyohei Urano
    When I login Sophos Central, there is message highlighted to orange today. the message says " Because we implement the system migration, some licensing operation will be unavailable at the first week of October." "you would not activate/deactivate…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Email alerts for XDR detections

    Jonas Stadler
    Jonas Stadler
    Hello everyone, Is it possible to set up an email alert for high risk XDR detections (no MDR-costumer) ? I am talking about the detections in the "Threat Analysis Center". For example, I want to be informed if a risk 6 or higher detection was found…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Adjustment of the SOPHOS threat analysis

    Daniel Kleine-Moellhoff
    Daniel Kleine-Moellhoff
    Hi guys, Is there a possibility to display the firewall data persistently in the threat analysis and not only via queries? Where can I see in the Threat Analysis Center whether the data from the firewall logs was included in the detections? Is it…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Question on licensing

    hot head
    hot head
    I'm having a hard time looking for information about this. I'm considering on getting the licensed version for the solutions I currently use and plan to use in the future, but I need to know if your product line is something I can afford. So my questions…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Firewall lists

    Stuart James
    Stuart James
    This is so frustrating. I have 60 odd clients and have to expand them all one by one just to get a snapshot of what versions all their firewalls are running. Can we get a simple "Expand all" button?
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Account https://central.sophos.com/.

    Andree Schoofs
    Andree Schoofs
    Hallo, ich versuche mich bei dem https://central.sophos.com/ ein zu loggen. Ich mache einen neuen Account. leider verweist er mich ständig auf einer anderen Seite von Sophos admin center. Alles gemacht Cach clean anderer PC genutzt neuer PC genutzt. Was…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • VPN Disconnect Alerts

    Lonnie Thibodeaux
    Lonnie Thibodeaux
    Is there a way to disable the alerting of L2TP / IPSec client disconnects. Each disconnect generates an alert to Sophos Central. This is unnecessary, generates undo noise and is totally annoying. Site to Site VPN alerts are acceptable and desired, but…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • How can i manage License

    Kyohei Urano
    Kyohei Urano
    I want to know about the conditions that Sophos license works. we can check the number of licenses from the "License" button that appears when click account name at the right side. And it means the number of devices that i installed. However…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • case description limit

    Charles Cresswell
    Charles Cresswell
    why is their a limit of 1024 characters when raising a support case? I spent five minutes raising a case, and then another 10 minutes rewriting it, checking the character count, and then rewriting it again to fit it in the field while still making sense…
    • over 1 year ago
    • Support Portal Feedback
    • Feedback and Ideas
  • Central Summary of device shows Endpoint Protection version as "Pending..."

    AndyR
    AndyR
    I have an Update Management Policy to install FTS 2022.4.3.2 on a couple of workstations. This is a test in readiness for moving all other enduser devices onto the same version. All have upgraded successfully, however, if I look at the SUMMARY view in…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • NinjaOne Deployment Script

    Josh Marshman
    Josh Marshman
    Following the instructions from here: NinjaRMM -------------- Getting this error in the Ninja Console. Action completed: Run Sophos Central Deployment (Win) Result: FAILURE Output: Action: Run Sophos Central Deployment (Win), Result: Failed C…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Haven't Been Able to Log Into Sophos Central with Brave Browser for Weeks

    Josh Barrie
    Josh Barrie
    I'll start off by saying that it works using an InPrivate window in Brave and all other browsers, but not a normal Brave browser window. I haven't been able to log into anything Sophos related for several weeks now using a normal Brave Browser tab on…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Reporting inconsistency?

    m@x
    m@x
    Can anyone explain why the two reports are inconsistent? The deeper I dig into Sophos Central Reporting, the more I realize it doesn't work as expected. RED Tunnel DOWN Report RED Tunnel CONNECTION RESTORED report
    • over 1 year ago
    • Sophos Central
    • Discussions
  • What are the chances Sophos will make a Sophos Central App for android?

    alan weir
    alan weir
    Currently the only way home users can access their Sophos Central account is through a web browser.. Since there seems to be an app for everything nowadays, are there plans to ever release an app that can do this instead for home users? Or is this only…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • send automatically alert email realtime

    Amoruso Roberto
    Amoruso Roberto
    Hi everyone I need to receive real-time alerts from my devices that have the sophos agent installed. All alerts (high priority and alerts) How can I enable it in my central admin? i created a custom rule like from the picture Thank you
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central: cannot find Menu "Settings & Policies" where is it?

    LHerzog
    LHerzog
    I want t add an admin - logged in as super admin, but cannot follow the instructions: Where is Settings & Policies ?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • License usage vs Users with assigned devices

    dan_f
    dan_f
    Hi Sophos Community, I have a question regarding Sophos Mobile licensing. I understand that these licenses are on a per-user base. In Sophos Mobile -> People, there are 44 users with at least 1 assigned device. In Central -> Licensing, I can see…
    • over 1 year ago
    • Sophos Mobile
    • Discussions
  • 1 tenant / multiple admins / splitting administration & subscriptions across departments

    damiri
    damiri
    Hi, customer has like 300 subscriptions fo Intercept-X Adv for Endpoint and 100 subscriptions for Intercept-X Adv for servers. There are internal departments within end-user and they would like to keep this on one tenant but split subscription across…
    • over 1 year ago
    • Sophos Central
    • Discussions
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