Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…

Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?

"License is not valid - you are not licensed to install any products provided by this installer on this computer. Check your license usage in Sophos Central"

Tengo varios customers en la consola de administración, pero a uno de ellos necesito generar un informe personalizado asociado a periféricos. El problema es que en el apartado de Reportes e informes no me muestra la opción "Save as Custom Report", por…

I CAN login with Chrome browser that doesn't have Chrome account attached. However, I am in the process of organising bookmarks etc, and what to be able to access while logged into chrome

hi, i have installed CIXA for server on one of server. on that server in threat analysis it is showing that threat is detecred I need to export report of Threat Analysis Center : threat Graph , please advise. please advise.

Hi All, I was an XG customer several years back, and I remember that if I chose to manage my XG units via Sophos Central, the local administration interface was no longer available. Is this still the case? I am in the middle of deploying my new XGS…

Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.

Hello everyone, Just logged in our Sophos Central Partner Dashboard and all my customers are gone. There any problem reported about this?

Hi Sophos, I've created a new Custom Role in the Sophos Central portal, with no permissions but 'Help desk' access to the Endpoint Protection product. However, for anyone within this role they still see the MDR Product control panel on the left-hand…

Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?

As a partner, for endpoint protection, it's quick and easy to add, under Global Templates, a template and within that, Global Settings or Base Policies and allow/deny things across our customer base. However this isn't conducive for customer specific…

Hello everyone, We are not receiving anymore the new investigation notification since 25-10-23 and we did no changed anything. I see that there is changes with case and investigation which is legacy now. We also checked in Threat analysis center …

Hi, is it possible to delete a directory service? Regards Dennis

Hello All, We are planning to implement SSO for Sophos Central admin authentication using our two separate Google Workspace domains. I had some questions on the best way to configure this access: Is it possible to configure two Google Workspace…

I cannot find any way to send a test mail from Sophos Central.

Hello, We have a Client that has 1400 licenses for Intercept X Advanced, and is using 1284 . What is not making sense is this: We have 1442 active devices, not counting Servers. How can this be? I tried to make sense of this, but I wasn't…

So we install our clients to go to a specific group depending on dept. the user is in. Is it possible to move them to another group either with command line or api? I know I can do it in the cloud management, just though it might be easier to do it automatically…

We are using Sophos Central Endpoint Security and is there a way to send email alerts from the alerts generated by the Sophos Threat Analysis Center? Thanks.

License Transfer events should appear in the audit log. Currently it doesn't.

Hi folks, I know this should have been commented on during the EAP and I missed the opportunity. I was exploring the firewall reporting after having had a fix applied to my CM account earlier today and found that there is no email or application reporting…

hello I tried to create Sophos central account to try Sophos XG Firewall trial, But I never get email to activate my account. my email is GMAIL, I got trial serial number , But I cant create sophos central account to claim my Trial. thanks alot

Hi folks, I cannot find a way of restore the CM to the whiter background, there current black is not user friendly in my opinion. The colour scheme looks fantastic with a black background but colour schemes do not always make usage enjoyable. Ian…

Hello Team, We are facing login challenges with Sophos Central Login