• Unable to Login to Sophos Central for new device registration

    Hassan Javaid
    Hassan Javaid
    Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…
    • 7 months ago
    • Sophos Central
    • Discussions
  • Central - Custom Dashboards - Sensor Location Of Detection Query

    ptho
    ptho
    Hi Sophos Community. I've been toying with the new custom dashboards on Central. One widget I've added in is the "Sensor location of detection" item. This (presumably) shows us that some of our devices are in places I would not expect them to…
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • Invalid security code

    Karim Hamed
    Karim Hamed
    After type correct username and password to sophos central and type MFA code and pin not login and show Invalid security code
    • Answered
    • 7 months ago
    • Sophos Central
    • Discussions
  • XDR Licensing Renewal Expiration and Reallocation

    R3
    R3
    We've just renewed our Intercept X Advanced with XDR licenses and the new licenses are showing in Central (Licensing > Product Licenses) with the same license number but as a separate line item with zero usage. When the current licenses expire in a…
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • SOPHOS Babysitting Strikes Again!

    Steve Klassen
    Steve Klassen
    Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…
    • 7 months ago
    • Sophos Central
    • Discussions
  • Active Directory synchronization failed - Error [Th 14] Active Directory synchronization failed.

    LuisAyalaMagni
    LuisAyalaMagni
    This is the result when I try to syncronize: Error [Th 14] Active Directory synchronization failed. Reason: System.Net.Http.HttpRequestException: Error al enviar la solicitud. ---> System.Net.WebException: Se ha terminado la conexión: Error inesperado…
    • Answered
    • 8 months ago
    • Sophos Central
    • Discussions
  • Central Firewall Licensing - Start and expiry date useless

    LHerzog
    LHerzog
    Hi, this is a question to the Sophos team. I'd like to have a firewall license overview and see the start and expiry dates. I wonder why this is shown in the useless format like " 2 months ago " or " in a month " so I need to put my mouse over every…
    • 8 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Audit Log - Scheduled Report to Email

    ThomasJeb
    ThomasJeb
    Hello everyone, Is it possible to automatically send the Sophos Central Audit Log to an email address on a scheduled basis?
    • Answered
    • 8 months ago
    • Sophos Central
    • Discussions
  • sophos central reset password infinity loop

    OPS Support
    OPS Support
    Hi support, I try to reset password and received a code at my mail and verified successful. But I enter the new password it loop infinity and said it authen failed.....see pic attached. please help!!!
    • 8 months ago
    • Sophos Central
    • Discussions
  • Custom role

    Gianluca Maistri
    Gianluca Maistri
    Is it possible to create a custom role for a user who can manage only Mobile product but he can create users too? I created a user and assigned the custom role below but he can't create users.
    • 8 months ago
    • Sophos Central
    • Discussions
  • ADSyncWarningEvent

    Alessandro Rosa
    Alessandro Rosa
    Hello, Since yesterday, I've been receiving an alert on my Central platform. The description states "ADSyncWarningEvent," with the suggested action being "Email Alert - Change frequency for 'ADSyncWarningEvent' email alerts. This will be added to your…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint EDR

    Bruno H Silva
    Bruno H Silva
    Dear, I need to implement an endpoint solution that has EDR. Which Sophos endpoint solution already includes this feature?
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central API - How to detect online endpoints with API

    Adrian Estevez
    Adrian Estevez
    Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!
    • 9 months ago
    • Sophos Central
    • Discussions
  • Unable to login on sophos Central and failed to reset password

    Zeon Chan
    Zeon Chan
    Dear Support Please help. It said authentication failed. please check your credentials and try again.
    • 8 months ago
    • Sophos Central
    • Discussions
  • new threat analysis center not loading. old one does

    LHerzog
    LHerzog
    New features new problems. Known issue?
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Scanning PC(Servers) on Sophos Central

    Enes Morina
    Enes Morina
    Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…
    • Answered
    • 8 months ago
    • Sophos Central
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Enrich Cosmo
    Enrich Cosmo
    Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Unable to add a generic SAML Identity Provider or and OpenID Identity Provider

    Mir Uddin
    Mir Uddin
    Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Export XDR / EDR data from Sophos intercept X to SIEM platform

    Jeremy Hughes
    Jeremy Hughes
    Hi, I need to be able to pull the telemetry from Sophos Intercept X into my SIEM. I am currently using the GitHub project linked below to pull alerts into the SIEM, but I need the raw telemetry. Is this possible yet? This is an old thread that was…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Connectwise RMM/ Sophos install Script

    Ronnie Barreto
    Ronnie Barreto
    Does anyone have a Script for ConnectWise RMM to install Sophos Endpoint? We have used some of the other legacy scripts and attempted to convert it to Connectwise RMM but have been unsuccessful.
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central- Pulling Threat Analysis Center logs via API

    Dogan Sonmez
    Dogan Sonmez
    We need to pull "Threat Analysis Center" logs via API. When we look at guides on sophos there are just "alert", "event" queries to pull events. Could you help us, please?
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • What is the difference between CIXH1CSAA and CIXA0U12AANCAA?

    Aung Thaw Thaw
    Aung Thaw Thaw
    I request Sophos Central Intercept X Advanced quotation from the distributor. First, they gave quotation with model number CIXH1CSAA and when I request discount for that our distributor gave us new quotation with new model number CIXA0U12AANCAA. I found…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • [CXIA]How to handle Sophos ID and CXIA License Key binding error?

    archilife archilife
    archilife archilife
    Our group has multiple companies, including company A and company B. Three years ago, the Sophos local reseller mistakenly entered the Sophos ID of company B with the License Key purchased for company A. This resulted in the LICENSE SCHEDULE for company…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos EndPoint API - Bad Request

    Oswaldo de Jesús Chacón Pérez
    Oswaldo de Jesús Chacón Pérez
    Hi, I need help. I am making a script in the python programming language to be able to load a list of applications that I want to control (2670 applications, approximately). Resource: api-{dataRegion}.central.sophos.com/.../settings I have two problems…
    • 10 months ago
    • Sophos Central API
    • Discussions
  • Anmeldung am Sophos Central nicht möglich

    Tobias Schubert1
    Tobias Schubert1
    Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…
    • 10 months ago
    • Sophos Central
    • Discussions
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