Hello, Since yesterday, I've been receiving an alert on my Central platform. The description states "ADSyncWarningEvent," with the suggested action being "Email Alert - Change frequency for 'ADSyncWarningEvent' email alerts. This will be added to your…

Dear, I need to implement an endpoint solution that has EDR. Which Sophos endpoint solution already includes this feature?

Hi, We are detecting that the online paremeter in the endpoint API is empty, anyone knows how to fix this? Or is there any other way to know if an endpoint is online? Thank you in advanced everyone!

Dear Support Please help. It said authentication failed. please check your credentials and try again.

New features new problems. Known issue?

Is it possible to scan all computers and servers through the central administration software, or should a new policy be created for scanning depending on how I want to schedule time. In the old system, which was the sophos enterprise console, there was…

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

Hi, I need to be able to pull the telemetry from Sophos Intercept X into my SIEM. I am currently using the GitHub project linked below to pull alerts into the SIEM, but I need the raw telemetry. Is this possible yet? This is an old thread that was…

Does anyone have a Script for ConnectWise RMM to install Sophos Endpoint? We have used some of the other legacy scripts and attempted to convert it to Connectwise RMM but have been unsuccessful.

We need to pull "Threat Analysis Center" logs via API. When we look at guides on sophos there are just "alert", "event" queries to pull events. Could you help us, please?

I request Sophos Central Intercept X Advanced quotation from the distributor. First, they gave quotation with model number CIXH1CSAA and when I request discount for that our distributor gave us new quotation with new model number CIXA0U12AANCAA. I found…

Our group has multiple companies, including company A and company B. Three years ago, the Sophos local reseller mistakenly entered the Sophos ID of company B with the License Key purchased for company A. This resulted in the LICENSE SCHEDULE for company…

Hi, I need help. I am making a script in the python programming language to be able to load a list of applications that I want to control (2670 applications, approximately). Resource: api-{dataRegion}.central.sophos.com/.../settings I have two problems…

Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…

I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…

Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…

Hey guys, I am trying to set up Sophos AD Sync on a new domain controller (Windows Server 2022 Datacenter) and I keep getting the error "The LDAP server is unavailable". This happens regardless of LDAP with SSL or insecure connection on port 389, different…

i cannot login my Sophos dashboard almost 1 month i don't now what is the issue

Customer is having 15 machines running windows server 2012 standard/R2 with sophos protection Intercept X advanced for server , But now he is moving towards extended support for new server 2012 machines and already deployed machines . Kindly guide us…

Hi Team, I would like to downgrade from Intercept X Advanced with XDR to Intercept X Advanced due to our full license is in Intercept X Advanced as per image. I have tried to go Devices > Manage Endpoint Software but there is no Intercept X Advanced…

Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…

Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…

When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…

HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format