A few months ago I was testing a sophos xg firewall and created an account. I recently noticed I was getting a lot of heartbeat notification emails from sophos in my spam folder. I tried to log into my account to disable those and found that I couldn…

Ave collegae, is it possible to install / run the central ad sync service on the same instance of an updatecache / message relay server? salutans Harry

We continue to experience VERY poor support. Techs seem unable to review the ticket and notes before asking questions already answered. We've yet to have an experience with Support where our issue is addressed by someone able to solve the issue. Opened…

Hello, is it possible to add a website to the Global Settings / Website Management via API? Can't find anything via googling. Regards UTMaddict

I am using the migration wizard to move to Sophos Central and have synced the required AD Groups. Groups are syncing without issues, I have selected to sync OU's only. In the wizard you can see the group/location of the device and the corresponding group…

Hi, I have just started with Sophos firewall. I have made a Sophos central account, but I can’t login to it. I have tried to reset the password and I can’t do that either. I have tryied in "incognito/private" browser window and it is still the same…

Good afternoon, I cant recieve SMS PIN when I attempt to login my Sophos Central account.

Hello together, we have a requirement in the company that our employees clients have to reboot regularly for updates, etc. Is there a way to be actively notified by Sophos (Endpoint) if, for example, a client has not been rebooted for more than…

Hello, a Superadmin user got married (i don't know what he was thinking) and now has a new email address. How can I change the email? Is it possible or should I create a new user and delete the old one? Thank you

I choose traditional Chinese as the default language of Central, but every time I log in again, English is displayed, and it will return to normal only after re-selection

When you are in Central in Devices and select a random client computer, either MAC or Windows then you are in the summary tab when you click the summary tab again, you will see this shortly: This is only happening on client computers, not servers…

just me?

Hello, we added our AD FS IdP to Sophos Central. But now i need the infos from sophos central to add a relaying party trust to our ADFS Server. Where do i get the metadata URL Information, there is only the callback url listed. Any help would be…

Apr 10, 2023 12:25 PM 'https://142.251.16.132/' blocked due to category 'Advertisements & Pop-Ups' What happened: We made more than 100 detections in 24 hours. Where it happened: WRET1675 A couple of weeks ago I made a change to allow…

Please help us changing account email form quangvt@tombow-tma.com.vn to tma@tombow-tma.com.vn Becuse old email had problem and can not login. Thank you.

Is there a way to scan all devices and display which ones are still using the Sophos Connect v2.1 and below in Sophos Central?

I have an open case with Sophos but so far no one has been able to help so I was hoping the community might be able to. I am trying to deploy Sophos with NinjaRMM using Sophos' provided guide. This is the error I am getting below. I confirmed that Windows…

Hi folks, Coming in with questions regarding licensing for Intercept X. We have a small shop that we would like to deploy Intercept X in, which will pair nicely with our XG135 for Security Heartbeat. I understand that licensing is sold on…

When I try login on https://cloud.sophos.com/ ,central always response the https://cloud.sophos.com/mfa/fallback/form ,even me try again with 30 minutes later,still same situation,always ask me to input security code and PIN,when i clicked continue and…

Hello, Is it yet possible to use Okta as an SSO to the Central Admin portal? I found a post on here from over a year ago that states that it was released to the public June 2022 but I can not find any additional information, and I do not see any sort…

Good morning, please I request your kind help, I cannot register or enter the portal " ">cloud.sophos.com/.../login" . I get an error when registering the new code and the account has been blocked, it has already waited 4 days and I still have the same…

Hello, please reset my MFA PIN for the Sophos Central Portal. no-reply-support@sophos.com > Your new Sophos support request was rejected

does Sophos MDR Integration (Threat Analysis Integration) integrate with Microsoft GCC HIGH tenants? if so, is there a way to indicate that in the set up process?

Hi All, Can we install Sophos agent in server without Intercept X Server license ?. For ex. If customer has purchased only Intercept X for Endpoint and trying to install agent in Server will that be installed successfully ?