I have set an inactivity timeout as 60 minutes and a threshold of 512 bytes. Still users are getting logged out after few minutes of inactivity. I have the latest firmware. Any solution?

after update to 18.5.3 MR-3-Build 408 captive portal doesn't work sometimes show pop up windows to login without "captive portal" page and sometimes does not appear anything and dont working on any mobile at all

I had updated the firmware for sophos firewall yesterday and after that we are facing the captive portal issue. Our setup: We have STAS enabled for domain systems where users can use internet directly after logging into domain pc's, those who are…

We have 2 XG 750s (Passive HA) facing the WAN (IPv4) and a large 10.0.0.0/8 network on the LAN side. The LAN side consists of L3 core switches and several hierarchies of L3 and L2 switches. As of today, the captive portal authenticates all users against…

i had setup captive portal for the user to access internet, is that possible to create a policy which can access the specific website and application without authenticate, login the captive portal?

Hi, Captive portal login page not pop up automatically when any user try to connect network through wifi on any device like mobile,laptop.user need to type the sophos firewal ip address to get the login page

Hello, Setup: -Sophos XGS2300 -Windows Server running DHCP We have an issue with client authentication: The client device receives an IP through our Windows Server (DHCP). The client device then authenticates through the Sophos XG captive portal…

hi, i've got a little proble her with the sophos XG, i did configure a message for bloque action from user notifications but that message does not appear some help please. thank you

Good morning I am writing to you because I have some issues with the sophos captive portal, the configuration is correct, however, in an implementation in which we have implemented the captive portal, we are presenting certain complications to deploy…

We have an external captive portal platform. With other kinds of hardware like Aruba, Cisco, OpenMesh, etc., we can configure them to open our captive portal that is externally hosted. We have also remote RADIUS servers. Is it possible to do that…

I configured a Wireless -> hotspot and it works fine but only if the ip address is in the same subnet of the UTM. If the hosted is routed I'm getting this error: The UTM ip is 172.16.0.0.16 If the client ip is 172.16.0.0.X, the hotspot login page…

I configured a Wireless -> hotspot and it works fine but only if the ip address is in the same subnet of the UTM. If the hosted is routed I'm getting this error: The UTM ip is 172.16.0.0.16 If the client ip is 172.16.0.0.X, the hotspot login…

I am using XG115 (SFOS 18.5.2 MR-2-Build380). User is automatically logged out form captive portal. If I set Inactivity time longer then still facing the same issue.

Good afternoon, Sophos community, Can you help me? We have a problem that we would like to understand what might be going on. We are activating a WiFi network and in this network we have enabled Captive portal, everything works ok, but when you open it…

Hi all, users that are connected directly to lan network are getting captive portal and it is working fine. But users that are connected by LAN>>wifi router are not gettin captive portal and getting internet directly. FW (lan block 10.0.0/24)…

Hello, we added some APX access points for customer guest wifi. We want to use one voucher for unlimited devices for e.g. 90 days. Its seems like this is not possible in Sophos Central Wireless... Maximum amount of device is 8 and time period is limit…

Hi, I am trying to coustomise the captive portal's background image. When I run through other software, it shows my url linked background image, but when I try to run from sophos captive portal, only in preview it shows, but in captive portal page the…

Hi all, My organization is using XG210 FW. Users are connected from outside through pptp vpn and use internet. We want those pptp vpn users go through captive portal. How it can be done ? please suggest ! TIA

Hi I was wondering if someone can point me in the right direction. We had recently installed an XG firewall to replace an age Juniper firewall. In moving to Sophos XG we wanted to get away from our explicit proxy in internet explorer. So to gently…

Hi all, I need help captive portal not prompting user before connecting to the internet please help me thanks

Hello everyone. We've been having some issues regarding Captive Portal authentication on Apple devices, mainly iPhones. If the user logs into our Wi-Fi with mobile data enabled, the Captive Portal login screen doesn't show up, if mobile data is…

Good morning. Randomly and different people, when they try to access certain work environments through the web, a message appears indicating that they must log in to the XG. I have been checking the Firewall rules but there is no "Use web authentication…

How can I troubleshoot a captive portal issue for an SSID in Sophos Central where the portal password is not accepted? The portal is showing wrong password. Have generated a new portal password but the issue persists. I did a tcp dump on the XG (RED…

Hi all, Today Im writting because i have a question , my customer has a ACCESS POINT TRICOM , but i want to know if i can configurate the captive portal with this model. Thanks

Hi, i have raised one ticket 8 days ago and since then i have not got any proper response from Sophos. Ticket id - 04213942, they have assigned an engineer Mubin, who is totally useless,neither he gives me proper solution nor he is responding me over…