Hi, I am using Sophos Home 10.3.8 on a MacBook Pro running Big Sur 11.6.8, the most current version of each I believe. Yesterday the Sophos badge spontaneously turned orange and said PUA protection was disabled. When I click Enable on my desktop, the…

Is the current Sophos Installer for mac OS on the Sophos Central backward compatible with macOS Big Sur 11.4? Our devices with macOS Monterey were installed without issues but when we tried using the same installer to our Macbook that's running on macOS…

Sophos do provide an official Uninstall/Remove tool for uninstalling Sophos EndPoint on a Mac. This used to work fine on Macs but with macOS Big Sur (and Monterey) Apple have again moved the goal posts and this results in the System Extensions being…

The discussion from 7 years ago no longer helps. The solution that was posted no longer exists. Any ideas what I can do? I have tried many things. Logged in as root, tried deleting from Keychain Acces, tried deleting in Terminal, tried finding the file…

Hi, I'm a bit disappointed because Sophos support just don't reply at all. But the fact is you can pay and invite users, or try to deploy the endpoint protection and think you are protected. But you may not be at all. My issue with the MDM is I…

Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the…

I, like many other it seems, have been having problems with our Intercept X and MacOS Big Sur. While version 10.0.4 seems to be a bit better than previous releases, we are seeing extremely high CPU usage for com.sophos.endpoint.scanextension on Big…

Hey guys, Sophos Endpoint slows down the system update tremendously, can you observe the same? Do you have a solution for this? Big Sur 11.3 or 11.3.1 to 11.4 / Sophos Endpoint 10.0.4 or 10.1.0 / same results. Deleting Sophos speeds up the system update…

I know this has been asked previously, but it's no longer a live thread. Starting about a month ago I've noticed major resource concerns when Endpoint and File Stream are running simultaneously. This is enough of an issue that it causes my computer (mac…

Hi. I am running MacOS 11.3.1 Big Sur with Sophos Home 10.0.4a1. I connect to work via Pulse Secure VPN 9.1.11 (8575) and login to my Window workstation using Microsoft Remote Desktop 10.6.6 (1883). What happen next is a super slow connection to the work…

Summary: Under system preferences > network The sophos network extention shows as not running The network filter is applied via jamf following the user guides, however the filter never shows as running. Reproduce it:once the app is deployed…

Hey guys, we recently ran into an issue on MacOS Big Sur and within "system preferences" --> "Security & Privacy" --> "Privacy" --> "Files & Folders", possibly related to the presence of Intercept X for MacOS, as we don't see that strange behaviour…

I have found on macOS 11 if I have Sophos Endpoint installed I am unable to install System Updates. I have tested this on macOS 11.2 and 11.2.1, as soon as I uninstall Sophos and remove my Sophos Web Network Extension profile I am then able to download…

Anyone seen the system extension for SophosScanD refuse to be be allowed? Via the Security & Privacy pane, I've tried to enable both system extensions (SophosWebNetworkExtension and SophosScanD), but after checking the boxes and pressing OK nothing happens…

Hi Team, after updating from Big Sur 11.2.2 to 11.2.3 , Sophos is not able to manage the device encryption anymore. On a Macbook 13 I got this popup error: "We could not store the recovery key for the disk "(null)". Make a copy of the recovery key…

Good Morning Sophos Community, I encountered an issue where after updating from MacOS Catalina to MacOS Big Sur, Sophos v10.0.4 reported a " One or more Sophos services are missing or not running " event. When you access your Sophos Central portal you…

I had a client who needed help with a Mac that was running Catalina, they were receiving constant notifications to finish installation. I had a sophos technician call them to assist with the installation. Somehow the technician decided to install Sophos…

Hi, I know that Sophos endpoint doesn't support Big sur , but I have a couple of questions regarding that . any idea when is it going to be supported ? are the laptops at risk ? also I keep receiving alerts that Real-time protection has been disabled…

• What feature is impacted? ◦ Network access including internet stop working on the client machine as soon as both our iBoss content filter and sophos AV are both installed and the ""SophosWebNetworkExtension" Would Like to Add Proxy Configurations" is…

A lot of the services and protection features are not working. I am running Big Sur 11.1. 1. Web Control - Blocking certain categories - It only works after I do a uninstall and install of the program, sync with Sophos Central, and then test it. I did…

XCode FlipperKit debug tool fails project build with 10.0.2 but works fine with 10.0.1.

Nach Update der Mac Clients auf Big Sur (Mac OS 11) ist keine VPN Verbindung mehr möglich. In einem Support Dokument von Apple steht: Ab iOS 14 und macOS Big Sur unterstützt IPsec HMAC-SHA-256 mit L2TP VPN. Um sicherzustellen, dass VPN-Client-Geräte…

What feature: File scanning with scanextension (Is the one showing up in activity monitor) Severity: medium Summary: Mounting dmgs is extemely slow and causes an unresponsive system. Reproduce it: Mount a dmg. The bigger the better? Frequency…

Apple some time ago announced that Kernel Extensions would be deprecated and this is supposed to be so in macOS 11 aka Big Sur. Indeed one presumes this is the main reason the older Sophos version does not work under Big Sur. However even Apple's own…