Power was down for more time than the UPS capacity. Currently the network has no internet and it seems that the DHCP server is also not working. As a result I can not access my firewall. What is the best way to resttore? Do a reset and restore…

I have a VLAN, currently on Port1. Now I connected my XGS-126 to my switch using glass fibre. However, under Network/VLAN I cannot edit the Port# Which selection of the configuration should be exported? Would it be sufficient to export just the VLAN…

Hi there, i have successfully reset the SSKM as described here. Reset secure storage master key - Sophos Firewall Created new backup and tried to restore it on replacement firewall. But i get the error message that the SSKM is wrong. Do i have to restart…

hi we want to set up the sending of the firewall backup every week but the smtp service does not work anymore can you guide us by taking over the firewall remotely Best regards,

HI, I have our new XGS2100 to replace our XG210. Do they both need to be on exactly the same firmware version before I take an export and carry out a restore? XG210 SFOS 19.0.1 MR-1-Build365 XGS2100 SFOS 19.0.2 MR-2-Build472 After the import…

Hi folks, I have read the various articles any getting any closer to a solution. https://community.sophos.com/sophos-xg-firewall/f/discussions/136793/export-edit-import-selective-configuration I have created a new tar file after editing the exported…

Hi,, I am on XG 19.5.0 GA 197. When trying to restore a configuration save from either from 19.0.1 OR 19.5.0, I occasionally get a failure on the restore of the saved configuration (even when saved/restored to/from the same version). On a fresh build…

Good morning community, I have a problem with WAF after a migration from XG230 to XGS2300. It was a XG230 HA cluster which I disbanded before the backup and only backed up one firewall. I imported this backup into a new XGS2300 and again formed a…

I have a situation where I have an XGS 2100 on-hand for client A, but they don't need it installed right away. I have another XGS 2100 on order for client B, but it is not going to arrive in time for when they need it installed. I would like to setup…

I want to add a bunch of IPHOST entries (over 150), so I thought the fastest way would be export the IPHOSTS config, add the new entries, and import it back. I was able to easily export and edit, but when I try to import the .tar file, it keeps saying…

Hi folks, looking for some guidance on the subject. My XG115W occasionally fails, different issues each time. Last nigh was a concern because the WAN interface failed, no light and restart did not fix the issue. I had to remove and restore the power…

Hello, where i can find logs regarding backup/restore operation (with secure master key set)? Thanks.

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table Of Contents Overview: Configuration Step 1: Backup…

A NAT rule has made the firewall admin ui inaccessible. Firewall still passes traffic and CLI is accessible via local console. How can we restore / revert to the last previsou backup via CLI?

Hi All, I am trying to take backup of my Sophos XG home edition through FTP and mail on weekly basis and trying to schedule it but when I configured FTP for it . It gives me error. As I am using 3 WAN connections . When there was only one WAN link it…

I am migrating from a firewall of another brand but they have 16000 objects created, how can I add it to firewall xg by cli? Is there any option to pass this configuration through a script? Regards,

Hi, from time to time we have need to restore XG/XGS configuration from backup to different model. I got information that two things are impossible: - restoring configuration to different model (this is doable on some other vendors boxes where you…

Hi, i have an XG210Rev on SFOS 18.5.3 MR-3-Build408 that i need to restore to the virtual appliance. My appliance has also 2 RED attached and 14 Vlans. I've downloaded the correct vm from sophos downalod (the same version, SFOS 18.5.3 MR-3-Build408…

Hi, I have used Sophos Migration Assistant tool to export config from SG-125 and I've got Sophos.tar file. Looks fine. But when trying to inport into new XGS-136 via Backup & Firmware --> Backup resotre it says: Wrong restore password or wrong file…

Dear Support Team, We're using XG 85 now we're planning to purchase XGS 116. if I could backup and restore the config from the XG85 to a XG116 with 100% compatibility or not? Please advise ?? Thanks & Regards, Veera, +968 96791778

Hi Guys, I need to upgrade from XG125 to XGS136. Both devices are running the same firmware version. can restoration of the back up work? Can I also run a back of XGS136 onto XG125 and it works? Thanks for your help.

Is there a way to restore to the XG106 from the device itself with a downloaded .backup file through USB? For whatever reason, my companies XG106's have been having their configurations reset every 4 months or so. Typically after fireware upgrades. Which…

Hi All, I have to restore a backup made on a configured firewall (xgs107) to a new one, same hardware and software version. All runs ok, the complete configuration and settings are present. Howether, no traffic is traversing the firewall from any…

I've spun up 17.5.14 MR-14 in a Hyper-V virtual appliance and I'm trying to restore the configure on setup from 17.5.13 MR-13 and it keeps saying it can't restore config on the current device The device that the backup was made on an XG210 which has…

Hi, I have an issue with scheduled backups of my Sophos XG VM. When I try to make a backup I get the following error: It also does not matter if I do a local backup or by mail. The error stays the same. The current Firmaware: SFOS 18.5.3 MR-3…