Hi, I'm using Sophos UTM 9 Firewall, recently, I started receiving complaints from IOS users that they cannot use WhatsApp, unlike Android users who can use it in a normal way. I tried everything but it didn't work. Has anyone encountered this…

Hi all - Just a reminder that EOL for SafeGuard is rapidly approaching (July 2023) BUT Sophos have already declared that Ventura will not be compatible with SafeGuard. So if your Apple Mac devices are unmanaged/or you don't control updates - users should…

Hallo, seit dem letztem Wechsel der Root Zertifikate bei Let´s Enrcypt läuft der Appel VPN (Cisco VPN Client) nicht mehr. Die neuste Version 9.712-12 ist eingespielt. Die CA´s und die Domain Zertifikate wurden alle gelöscht und neu erstellt mit…

Hello Together, i have the issue that i cant register new Devices to Sophos Mobile Controle. I can register the Phone via LDAP and No LDAP and the Device show up on the Device List. The only change today was that i renew the APNs. Example: …

Hello everyone, I'm currently trying to roll out several applications to a bunch of iPads via Sophos Mobile. Usually the clients get a notification to check their Apple-ID credentials in settings. After entering the password again, the app installs…

Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

Hi, I've implemented a compliancy policy where devices need to have a minimum of iOS 14.8 and a maximum of iOS14.8. but non of the devices are actually updating to iOS14.8. Is there a way i can have Sophos update the devices to the required iOS…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Hello, just to be sure because the new MacOS Monterey will be released this year, is there a roadmap that Sophos will be compatible with the coming OS (in time)? Will be a EAP available for the MSP Partners ? Thanks and Regards Phil

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

How can we scan our MACs manually for this recently discovered malware with Sophos Central without logging in on the machines? Intercept-X is installed. Is this already detected automatically?

Hi Community, I have checked past post on this topic and they are from 4 years ago and reference old versions of software. Has anyone had any success in modifying their XG to improve throughput of TimeMachine backups? I am able to see the Time Machine…

Hi, Since I've upgraded my Apple devices to latest OS (iOS 14 & watchOS 7), some features were not working anymore, like downloading Apple built-in apps (weather, translate, ...) from the appstore (issue 1). Also, some web filtering policies were…

Hallo Gemeinde, ich habe mir gestern abend spontan eine Apple Homepod gekauft. Jedoch kommt hier jedes Mal eine Fehlermeldung, dass dieser sich nicht mit dem WLan-Netz verbinden kann. Alle anderen Apple Geräte (iPhone, iPads, MBP, ATV 4K) kommunizieren…

I had about 20 iPads enrolled in DEP with our AirWatch environment. I have successfully connected our Apple DEP account to the new Sophos Mobile environment and transferred the serial numbers via the DEP site. What is the next step to get the existing…

Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Hi, I‘m running the Sophos utm with transparent Proxy, latest up2date version is installed. I have problems with several Apple devices to connect to the Apple iTunes App store or to login. All run on ios 11, latest version. I did some research here…

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close. Restarting the device…

Hi, We are using Sophos SG310 firewall. Users reported that their IPAD/IPhone cannot connect to App Store when using our company Wifi connection. I found that those device are running IOS 11 and it can be fixed temporary by connecting a mobile hotspot…

we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…