We had a laptop that died on us, but the hard drive is still good. We've setup the a new laptop for the user, but we would like to be able to get their files off the old hard drive. The problem is it's still encrypted and prompts us to reformat the drive…

I'm noticing a most recent issue with our SafeGuard environment where newly added members to our AD are assigned an natively encrypted end-point managed by our Management Console. Once they've signed into the machine for the first time, they are not receiving…

Users are encrypting files on removable media just fine , but when attempting to decrypt the same files they are prompted for a password. The password is never the same one that is used upon SafeGuard initially asking for you to provide a Media Passphrase…

Hi I have a safeguard protected computer that has suffered a disk failure. I have installed a new hard disk and reinstalled Windows however when I look in the Safeguard Management Console I can still see the PC listed. How can I safely remove the…

I'm trying to give an account POA on a laptop here, but the account is listed as disabled. The account works fine on computers without SafeGuard installed, but every computer with SafeGuard that I attempt to log in immediately locks up and logs me out…

Hi, I seem to be getting mixed results on encrypting windows 10 machines with safeguard easy and im struggling because there is no documentation or guides from Sophos. The issues I am receiving vary but I have tried to outline them below. I have logged…

Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…

Hello, we use Sophos Safeguard 7. It works very good but when i change an password in the active directory (eg. when a user don’t know his password) When I try to login into Windows a Sophos window appears and ask for the old password for the…

Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Hi, I am using Sophos Safeguard version 7.00.2.23. Since this was installed, I haven't been able to use the hibernate mode on my laptop. Whenever I put it in hibernate mode, it restarts to come back to the Sophos login screen after 5 minutes or so…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Hello, I am experiencing this issue while attempting an msiexec upgrade from 6.10 to 7.00.2.23. I am receiving the 1603 error. I just called support and they said sorry that we cannot assist you. I am stuck upgrading 35 machines. Property(S): Summary_Final…

Ok, took a freshly installed Windows 7 machine and installed the latest SGN 7.00.2.23, got the following issue: SATA operation mode configured to "RAID on" (BIOS default): Sophos SafeGuard is starting. Please wait ... Invalid slice No /boot/loader…